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Entry Level Online Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Launch your career in Customer Service with an entry-level role that offers immediate hiring and ... Represent the company with professionalism and positivity--every time Experience Diploma or GED ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Entry Level Online Customer Service Representative information

See Rochester, NY salary details

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How much do entry level online customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level online customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does an entry level online customer service representative do?

An Entry Level Online Customer Service Representative assists customers by answering questions, resolving issues, and providing information through online channels such as email, chat, or social media. They help customers with product or service inquiries, troubleshoot problems, and ensure a positive customer experience. This role typically involves following company procedures, maintaining accurate records, and escalating more complex issues to senior staff if necessary.

What are the key skills and qualifications needed to thrive as an entry level online customer service representative, and why are they important?

To thrive as an Entry Level Online Customer Service Representative, you need strong written communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and live chat systems is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for providing effective support and building rapport with customers. These skills and qualities are essential for resolving issues efficiently, maintaining customer satisfaction, and representing the company's brand professionally.

What are some common challenges faced by entry level online customer service representatives, and how can they overcome them?

One common challenge for entry level online customer service representatives is managing a high volume of inquiries while maintaining accuracy and a positive attitude. Adapting quickly to different customer personalities and resolving issues through digital communication channels can also be demanding. To overcome these challenges, it's important to stay organized, utilize available knowledge bases, and communicate clearly and empathetically. Seeking feedback from experienced team members and participating in training sessions can also enhance your problem-solving skills and confidence.

What is the difference between Entry Level Online Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Online Customer Service Representative

The main difference between an Entry Level Online Customer Service Representative and a Customer Support Specialist lies in scope and experience. The representative typically handles basic inquiries, troubleshooting, and order processing, often with minimal prior experience. A Customer Support Specialist may have more advanced responsibilities, including technical support or account management, and may require additional skills or certifications. Both roles are common in online retail, tech, and service industries, but the representative role is more entry-level and focused on general customer interactions.

What are popular job titles related to Entry Level Online Customer Service Representative jobs in Rochester, NY?

For Entry Level Online Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level Online Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Entry Level Online Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Online Customer Service Representative jobs?

Cities near Rochester, NY with the most Entry Level Online Customer Service Representative job openings:

Entry Level Online Customer Service Representative jobs near you
Infographic showing various Entry Level Online Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Remote - Customer Service Representative

NESCO Inc

West Henrietta, NY • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Job Title: Customer Service Representative (CSR)
Location: Remote
Summary: We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to support the IH&S Customer Service team. This entry-level position is ideal for someone who enjoys communicating with customers, managing order transactions, and resolving inquiries in a fast-paced manufacturing environment. The CSR will be responsible for data entry, order tracking, and collaborating with internal departments to ensure customer satisfaction.
Shift:
  • Monday - Friday; 8:00 AM - 4:30 PM
Pay:
$20.00 - $22.00 an Hour (Based on Experience)
Core Duties & Responsibilities:
  • Provide support to customers via phone and email with a focus on responsiveness and professionalism.
  • Receive and process purchase orders, changes, price adjustments, and cancellations.
  • Review customer orders for accuracy: part numbers, terms, shipping/billing info, and delivery instructions.
  • Retrieve and update order data using MRP system.
  • Prepare and respond to requests for quotes using standard pricing and delivery terms.
  • Support basic technical inquiries and escalate complex issues to the Technical Support team.
  • Communicate with internal teams (Sales, Shipping, Accounting, Supply Chain) to resolve customer inquiries.
  • Issue and follow through on Returned Material Authorizations (RMAs) and credit memos.
  • Maintain accurate documentation and customer service files.
  • Contribute to continuous improvement initiatives and participate in training.
  • Provide backup support to other CSRs as needed.
  • Other duties as assigned.
Qualifications:
  • High School Diploma or GED required.
  • Some customer service experience preferred; manufacturing experience a plus.
  • Excellent written and verbal communication skills.
  • Attention to detail and strong data entry accuracy.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Experience with MRP/ERP systems preferred.
  • Ability to work effectively with cross-functional teams and resolve issues collaboratively.
Work Environment & Physical Demands:
  • Remote/hybrid work flexibility available.
  • Extended periods of computer use and sitting.
  • Manual dexterity for document handling and data entry.
  • Occasional overtime may be required.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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