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Entry Level Online Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

Adecco

Customer Service Representative

Geneseo, NY · On-site

$17 - $22/hr

Launch your career in Customer Service with an entry-level role that offers immediate hiring and ... Represent the company with professionalism and positivity--every time Experience Diploma or GED ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Entry Level Online Customer Service Representative information

See Rochester, NY salary details

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How much do entry level online customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level online customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Online Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Online Customer Service Representative

The main difference between an Entry Level Online Customer Service Representative and a Customer Support Specialist lies in scope and experience. The representative typically handles basic inquiries, troubleshooting, and order processing, often with minimal prior experience. A Customer Support Specialist may have more advanced responsibilities, including technical support or account management, and may require additional skills or certifications. Both roles are common in online retail, tech, and service industries, but the representative role is more entry-level and focused on general customer interactions.

What are the key skills and qualifications needed to thrive as an entry level online customer service representative, and why are they important?

To thrive as an Entry Level Online Customer Service Representative, you need strong written communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and live chat systems is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for providing effective support and building rapport with customers. These skills and qualities are essential for resolving issues efficiently, maintaining customer satisfaction, and representing the company's brand professionally.

What does an entry level online customer service representative do?

An Entry Level Online Customer Service Representative assists customers by answering questions, resolving issues, and providing information through online channels such as email, chat, or social media. They help customers with product or service inquiries, troubleshoot problems, and ensure a positive customer experience. This role typically involves following company procedures, maintaining accurate records, and escalating more complex issues to senior staff if necessary.

What are some common challenges faced by entry level online customer service representatives, and how can they overcome them?

One common challenge for entry level online customer service representatives is managing a high volume of inquiries while maintaining accuracy and a positive attitude. Adapting quickly to different customer personalities and resolving issues through digital communication channels can also be demanding. To overcome these challenges, it's important to stay organized, utilize available knowledge bases, and communicate clearly and empathetically. Seeking feedback from experienced team members and participating in training sessions can also enhance your problem-solving skills and confidence.
What are popular job titles related to Entry Level Online Customer Service Representative jobs in Rochester, NY? For Entry Level Online Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
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What cities near Rochester, NY are hiring for Entry Level Online Customer Service Representative jobs? Cities near Rochester, NY with the most Entry Level Online Customer Service Representative job openings:
Entry Level Online Customer Service Representative jobs near you
Infographic showing various Entry Level Online Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

CSR

South Towne Veterinary Hospital

Rochester, NY • On-site

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Customer Service Representative
FLSA Status: EEOC Classification:

Employment Type: Full Time
Hourly Non-Exempt Administrative Support Worker

Reports to: Lead CSR and/or
Location:

Practice Manager

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
  • Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
  • Receives and transmits telephone and fax messages accurately and promptly
  • Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
  • Prepares health certificates, immunization certificates, and euthanasia certificates
  • Prepares client invoices and obtains payment after services are performed.
  • Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
  • Maintains a polished and professional appearance
  • Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

NA

PREFERRED EDUCATION & EXPERIENCE

  • High school diploma or equivalent
  • Relevant experience with basic office functions within a busy environment
  • Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

Customer Service Representative Job Description 5/2017

COMPETENCIES

  • Strong customer service
  • Tact and diplomacy
  • Strong written and oral communication and comprehension skills
  • Flexible work attitude and work habits
  • Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.

Customer Service Representative Job Description 5/2017

Job Type: Full-time

Salary: $16.00 - $17.50 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Experience level:


  • 1 year
  • Under 1 year


Shift:


  • Day shift


Weekly day range:


  • Monday to Friday
  • Weekend availability


Ability to commute/relocate:


  • Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)