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Customer Service Representative Tmobile Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative Tmobile JobsCustomer Service Representative Tmobile Jobs in Rochester, NY

Customer Service Representative Tmobile information

See Rochester, NY salary details

$9

$18

$26

How much do customer service representative tmobile jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service representative tmobile in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives at T-Mobile, and how are they supported in overcoming them?

Customer Service Representatives at T-Mobile often encounter challenges such as handling high call volumes, addressing diverse customer concerns, and staying updated with frequent product and service changes. To help manage these challenges, T-Mobile provides comprehensive training programs, ongoing coaching, and access to a knowledge base for quick reference. Additionally, representatives work within a supportive team environment where experienced colleagues and supervisors are readily available to offer guidance and assistance, ensuring employees feel equipped and valued while delivering excellent customer experiences.

What is the difference between Customer Service Representative Tmobile vs Customer Support Specialist Tmobile?

AspectCustomer Service Representative TmobileCustomer Support Specialist Tmobile
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized product knowledge beneficial
Work EnvironmentCall centers, retail stores, remote optionsCall centers, retail locations, remote support
Employer & Industry UsageTelecommunications, customer serviceTelecommunications, technical support
Common Search & ComparisonCustomer Service Representative Tmobile vs Customer Support Specialist Tmobile

Customer Service Representatives Tmobile primarily handle general customer inquiries, billing, and account issues, focusing on customer satisfaction. Customer Support Specialists Tmobile often provide more technical assistance, troubleshooting, and product-specific support. While both roles require strong communication skills and familiarity with Tmobile products, Support Specialists typically need deeper technical knowledge. Understanding these differences helps job seekers identify the role that best matches their skills and career goals within Tmobile's customer service team.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at T-Mobile, and why are they important?

To thrive as a Customer Service Representative at T-Mobile, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and T-Mobile's product offerings is often required. Exceptional patience, active listening, and a positive attitude help representatives build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, brand loyalty, and efficient resolution of inquiries in a competitive telecommunications environment.

What does a Customer Service Representative at T-Mobile do?

A Customer Service Representative at T-Mobile is responsible for assisting customers with their inquiries, resolving issues related to accounts, billing, and technical support, and providing information about T-Mobile products and services. They handle interactions via phone, chat, or in-person at retail locations, aiming to ensure customer satisfaction and retention. Representatives are trained to troubleshoot problems, process orders, and offer solutions tailored to customer needs, all while maintaining a friendly and professional demeanor.
What are popular job titles related to Customer Service Representative Tmobile jobs in Rochester, NY? For Customer Service Representative Tmobile jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Tmobile jobs in Rochester, NY look for? The top searched job categories for Customer Service Representative Tmobile jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Representative Tmobile jobs? Cities near Rochester, NY with the most Customer Service Representative Tmobile job openings:
Customer Service Representative Tmobile jobs near you
Infographic showing various Customer Service Representative Tmobile job openings in Rochester, NY as of July 2026, with employment types broken down into 66% Full Time, 28% Part Time, and 6% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
CSR

CSR

South Towne Veterinary Hospital

Rochester, NY • On-site

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Customer Service Representative
FLSA Status: EEOC Classification:

Employment Type: Full Time
Hourly Non-Exempt Administrative Support Worker

Reports to: Lead CSR and/or
Location:

Practice Manager

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
  • Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
  • Receives and transmits telephone and fax messages accurately and promptly
  • Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
  • Prepares health certificates, immunization certificates, and euthanasia certificates
  • Prepares client invoices and obtains payment after services are performed.
  • Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
  • Maintains a polished and professional appearance
  • Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

NA

PREFERRED EDUCATION & EXPERIENCE

  • High school diploma or equivalent
  • Relevant experience with basic office functions within a busy environment
  • Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

Customer Service Representative Job Description 5/2017

COMPETENCIES

  • Strong customer service
  • Tact and diplomacy
  • Strong written and oral communication and comprehension skills
  • Flexible work attitude and work habits
  • Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.

Customer Service Representative Job Description 5/2017

Job Type: Full-time

Salary: $16.00 - $17.50 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Experience level:


  • 1 year
  • Under 1 year


Shift:


  • Day shift


Weekly day range:


  • Monday to Friday
  • Weekend availability


Ability to commute/relocate:


  • Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)