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Remote Customer Service Manager Jobs in Rochester, NY

ConServe

Customer Service Associate

Fairport, NY · Remote

$13.75 - $19/hr

... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by ... Record Maintenance - proper management & updating of system to maximize contacts * Adherence to ...

HMG Careers

Remote Sales Manager

Rochester, NY · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

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Remote Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do remote customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.
More about Remote Customer Service Manager jobs
What are the most commonly searched types of Remote Customer Service jobs in Rochester, NY? The most popular types of Remote Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Service Manager jobs in Rochester, NY? For Remote Customer Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Rochester, NY look for? The top searched job categories for Remote Customer Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Service Manager jobs? Cities near Rochester, NY with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,225 per year, or $27.5 per hour.
Remote Customer Service Agent Paid Training & Growth

Remote Customer Service Agent Paid Training & Growth

Account Control Technology

Newark, NY • Remote

$16.50/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Account Control Technology is seeking a Remote Customer Service Representative who must reside in New York. The role involves assisting customers with billing inquiries and ensuring accurate documentation in client systems. The compensation is set at $16.50/hour, and paid training starts on June 15, 2026.

Candidates should possess effective communication skills, be detail-oriented, and have a high school diploma or equivalent. A stable internet connection is required for remote work. The company offers a comprehensive benefits package, including paid time off and a 401k retirement plan.

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