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Remote Customer Service Coordinator Jobs in Rochester, NY

HMG Careers

Sales Coordinator Remote

South Lima, NY ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work

HMG Careers

Sales Coordinator Remote

Hilton, NY ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work

HMG Careers

Sales Coordinator Remote

Honeoye Falls, NY ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work

HMG Careers

Sales Coordinator Remote

Walworth, NY ยท Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work

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Remote Customer Service Coordinator information

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How much do remote customer service coordinator jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote customer service coordinator in Rochester, NY is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.31 per hour, depending on experience, location, and employer.

What does a Remote Customer Service Coordinator do?

A Remote Customer Service Coordinator is responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction, all while working from a remote location. They communicate with customers via phone, email, or chat, coordinate with internal teams, and follow up on customer requests. Their main goal is to provide efficient and effective support, maintain positive customer relationships, and help improve overall service quality. Strong communication, problem-solving skills, and proficiency with digital tools are essential for this role.

How does a Remote Customer Service Coordinator typically collaborate with other departments while working from home?

A Remote Customer Service Coordinator frequently interacts with teams such as sales, technical support, and logistics to resolve customer issues efficiently. Collaboration is usually facilitated through digital communication tools like email, instant messaging, and virtual meetings. Coordinators are expected to proactively share customer feedback, escalate complex cases, and participate in cross-functional discussions to improve service processes. This virtual teamwork ensures that customer concerns are addressed comprehensively and fosters a supportive remote work environment.

What is the difference between Remote Customer Service Coordinator vs Remote Customer Support Specialist?

AspectRemote Customer Service CoordinatorRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, team-based customer service settingRemote, technical or product support environment
Employer UsageCustomer service departments across industriesTechnical support teams, product companies
Search & Comparison IntentUnderstanding role responsibilities and qualificationsComparing support roles and required skills

The Remote Customer Service Coordinator typically handles customer inquiries, manages service requests, and coordinates support efforts remotely within customer service teams. The Remote Customer Support Specialist often focuses on technical troubleshooting and product-specific support. While both roles require strong communication skills and customer service experience, the Coordinator emphasizes coordination and communication, whereas the Specialist emphasizes technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Coordinator, and why are they important?

To thrive as a Remote Customer Service Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and productivity tools like email and chat platforms is typically required. Exceptional organizational skills, patience, and the ability to work independently make someone stand out in this role. These competencies are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless service delivery in a remote environment.
What are the most commonly searched types of Remote Customer Service jobs in Rochester, NY? The most popular types of Remote Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Service Coordinator jobs in Rochester, NY? For Remote Customer Service Coordinator jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Coordinator jobs in Rochester, NY look for? The top searched job categories for Remote Customer Service Coordinator jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Service Coordinator jobs? Cities near Rochester, NY with the most Remote Customer Service Coordinator job openings:
Remote Customer Service Coordinator jobs near you
Infographic showing various Remote Customer Service Coordinator job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $41,607 per year, or $20 per hour.

Customer Service Coordinator - Travel Support

Enchanted Horizons Travel

Batavia, NY โ€ข On-site, Remote

$17 - $22.25/hr

Full-time, Part-time

Posted 3 days ago

New

Job description

Job Summary
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

  • Communicate with clients regarding travel inquiries and requests

  • Provide guidance on travel options, timelines, and next steps

  • Support reservation coordination and follow-up communication

  • Ensure accuracy of client information and travel details

  • Deliver high-quality service with professionalism and care

  • Follow company processes and service standards

Qualifications

  • Excellent written and verbal communication skills

  • Strong organization and time-management abilities

  • Self-motivated and comfortable working remotely

  • Detail-oriented and customer-focused mindset

  • Customer service, administrative, or hospitality experience preferred

  • Interest in travel is beneficial

What We Offer

  • Comprehensive training and ongoing mentorship

  • Flexible remote work options

  • Part-time or full-time opportunities

  • Career growth within the travel industry

  • Positive, team-oriented culture๏ปฟ

Apply