ZipRecruiter

Log In

2

Remote Customer Service Coordinator Jobs in Rochester, NY

Convergint

Service Coordinator 2

Rochester, NY · Remote

$31 - $33/hr

In this role, you will answer, respond to, and meet the needs of all incoming customer service ... If the position is posted in multiple locations or is a remote position, the salary range may vary.

ConServe

Customer Service Associate

Fairport, NY · Remote

$13.75 - $19/hr

Our Customer Service Associate will initiate first party calls on behalf of our clients with ... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Service Coordinator JobsRemote Customer Service Coordinator Jobs in Rochester, NY

Remote Customer Service Coordinator information

See Rochester, NY salary details

$12

$20

$27

How much do remote customer service coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer service coordinator in Rochester, NY is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Coordinator, and why are they important?

To thrive as a Remote Customer Service Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and productivity tools like email and chat platforms is typically required. Exceptional organizational skills, patience, and the ability to work independently make someone stand out in this role. These competencies are crucial for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless service delivery in a remote environment.

How does a Remote Customer Service Coordinator typically collaborate with other departments while working from home?

A Remote Customer Service Coordinator frequently interacts with teams such as sales, technical support, and logistics to resolve customer issues efficiently. Collaboration is usually facilitated through digital communication tools like email, instant messaging, and virtual meetings. Coordinators are expected to proactively share customer feedback, escalate complex cases, and participate in cross-functional discussions to improve service processes. This virtual teamwork ensures that customer concerns are addressed comprehensively and fosters a supportive remote work environment.

What does a Remote Customer Service Coordinator do?

A Remote Customer Service Coordinator is responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction, all while working from a remote location. They communicate with customers via phone, email, or chat, coordinate with internal teams, and follow up on customer requests. Their main goal is to provide efficient and effective support, maintain positive customer relationships, and help improve overall service quality. Strong communication, problem-solving skills, and proficiency with digital tools are essential for this role.

What is the difference between Remote Customer Service Coordinator vs Remote Customer Support Specialist?

AspectRemote Customer Service CoordinatorRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, team-based customer service settingRemote, technical or product support environment
Employer UsageCustomer service departments across industriesTechnical support teams, product companies
Search & Comparison IntentUnderstanding role responsibilities and qualificationsComparing support roles and required skills

The Remote Customer Service Coordinator typically handles customer inquiries, manages service requests, and coordinates support efforts remotely within customer service teams. The Remote Customer Support Specialist often focuses on technical troubleshooting and product-specific support. While both roles require strong communication skills and customer service experience, the Coordinator emphasizes coordination and communication, whereas the Specialist emphasizes technical knowledge and problem-solving skills.

What are the most commonly searched types of Remote Customer Service jobs in Rochester, NY? The most popular types of Remote Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Service Coordinator jobs in Rochester, NY? For Remote Customer Service Coordinator jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Coordinator jobs in Rochester, NY look for? The top searched job categories for Remote Customer Service Coordinator jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Service Coordinator jobs? Cities near Rochester, NY with the most Remote Customer Service Coordinator job openings:
Remote Customer Service Coordinator jobs near you
Remote Customer Service Agent Paid Training & Growth

Remote Customer Service Agent Paid Training & Growth

Account Control Technology

Newark, NY • Remote

$16.50/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Account Control Technology is seeking a Remote Customer Service Representative who must reside in New York. The role involves assisting customers with billing inquiries and ensuring accurate documentation in client systems. The compensation is set at $16.50/hour, and paid training starts on June 15, 2026.

Candidates should possess effective communication skills, be detail-oriented, and have a high school diploma or equivalent. A stable internet connection is required for remote work. The company offers a comprehensive benefits package, including paid time off and a 401k retirement plan.

#J-18808-Ljbffr

Apply