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Customer Service Coordinator Jobs in Rochester, NY

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Service Coordinator

Rochester, NY · On-site

$18 - $22/hr

This role is the hub of our service department, coordinating communication between customers, technicians, and the office to keep our daily operations running smoothly. The ideal candidate thrives in ...

Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

This role is the hub of our service department, coordinating communication between customers, technicians, and the office to keep our daily operations running smoothly. The ideal candidate thrives in ...

TechEdge Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

Triages calls and inquiries from customers. * Assigns and schedules service requests from clients ... Performs other service coordinator duties as assigned. Job Qualifications Minimum Qualifications:

Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

Service Coordinator East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential ...

Service Coordinator

Rochester, NY · On-site

$18 - $27.45/hr

The Service Coordinator is responsible for partnering with clients in recovery from mental illness, chemical dependency and/or co-occurring conditions to identify, access, and maintain linkages with ...

TechEdge Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

Triages calls and inquiriesfrom customers. * Assigns and schedules service requests from clients or ... Performs other service coordinator duties as assigned. Job Qualifications Minimum Qualifications:

Service Coordinator

Gates, NY · On-site

$19.75 - $25/hr

Receive and address customer calls for product and installation service needs; * Schedule service technicians; * Ordering, checking in, and tracking inventory of service parts and materials; * Assist ...

Service Coordinator

Rochester, NY · On-site

$18 - $22/hr

Receive and address customer calls for product and installation service needs; * Schedule service technicians; * Ordering, checking in, and tracking inventory of service parts and materials; * Assist ...

Service Coordinator

Rochester, NY · On-site

$18 - $22/hr

Receive and address customer calls for product and installation service needs; * Schedule service technicians; * Ordering, checking in, and tracking inventory of service parts and materials; * Assist ...

Service Coordinator I

Rochester, NY · On-site

$19.50 - $24.75/hr

Service Coordinator I Rochester, NY Job Type Full-time Description East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide ...

Part-Time Client Service Coordinator

Webster, NY · On-site

$16.50 - $21.50/hr

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC ... HIRING QUALIFICATIONS / COMPETENCIES Leadership • Customer Focus • Peer Relationships • ...

Bilingual Service Coordinator

Rochester, NY · On-site

$19.75 - $26.25/hr

Bilingual Service Coordinator Rochester, NY ( Job Type Full-time Description Position Summary East House is a dedicated non-profit organization committed to supporting individuals on their journey to ...

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Customer Service Coordinator information

See Rochester, NY salary details

$12

$20

$27

How much do customer service coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service coordinator in Rochester, NY is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.31 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Customer Service Coordinator jobs in Rochester, NY? For Customer Service Coordinator jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Customer Service Coordinator jobs? Cities near Rochester, NY with the most Customer Service Coordinator job openings:
Infographic showing various Customer Service Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,625 per year, or $20 per hour.

Customer Service Coordinator - Travel Support

Enchanted Horizons Travel

Rochester, NY • On-site, Remote

$17.75 - $23.25/hr

Full-time, Part-time

Posted 13 days ago


Job description

Job Summary
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

  • Communicate with clients regarding travel inquiries and requests

  • Provide guidance on travel options, timelines, and next steps

  • Support reservation coordination and follow-up communication

  • Ensure accuracy of client information and travel details

  • Deliver high-quality service with professionalism and care

  • Follow company processes and service standards

Qualifications

  • Excellent written and verbal communication skills

  • Strong organization and time-management abilities

  • Self-motivated and comfortable working remotely

  • Detail-oriented and customer-focused mindset

  • Customer service, administrative, or hospitality experience preferred

  • Interest in travel is beneficial

What We Offer

  • Comprehensive training and ongoing mentorship

  • Flexible remote work options

  • Part-time or full-time opportunities

  • Career growth within the travel industry

  • Positive, team-oriented culture