ZipRecruiter

Log In

1

At Home Inbound Customer Service Jobs in Rochester, NY

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Rochester NY Duration: 12 Months Responsibilities: • Handle inbound calls, emails, and other ... products, services, orders, and account status. • Troubleshoot customer issues and work with ...

next page

Showing results 1-20

All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Rochester, NY

At Home Inbound Customer Service information

See Rochester, NY salary details

$9

$16

$25

How much do at home inbound customer service jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for at home inbound customer service in Rochester, NY is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an At Home Inbound Customer Service Representative, and why are they important?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an At Home Inbound Customer Service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are At Home Inbound Customer Service jobs?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are popular job titles related to At Home Inbound Customer Service jobs in Rochester, NY? For At Home Inbound Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Rochester, NY look for? The top searched job categories for At Home Inbound Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Inbound Customer Service jobs? Cities near Rochester, NY with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Infographic showing various At Home Inbound Customer Service job openings in Rochester, NY as of June 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $34,002 per year, or $16.3 per hour.
Inbound Monitoring Representative

Inbound Monitoring Representative

ADT Security Services

West Henrietta, NY • Hybrid

$17/hr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

33rd of 102 rated security

Job description

As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. 

This role requires onsite work from our office located at: 285 Thruway Park Dr, West Henrietta, NY 14586

Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.

A day in the life of a Customer Service Inbound Monitoring Representative can look like: 

  • Receiving inbound calls related to recent alarm events.  
  • Providing basic technical support and troubleshooting devices across ADT systems.     
  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
  • Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity. 
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.
  • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
  • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT. 

What's in it for you?

  • You play an important role in saving lives for a living
  • Paid Training. 
  • Once approved for hybrid work, ADT requires:
    • Designated place to work from home.
    • High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
    • At least 25mbps to of internet to download and 15mbps to upload.
  • ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.).  We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
  • ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
  • Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.   

We're looking for someone with results they are proud of like:

  • High school diploma or equivalent required.
  • Minimum of one (1) year of customer service experience required.
  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once.
  • Ability to be licensed in multiple states

Pay and Benefits Disclosure:

  • You will receive an hourly pay rate of $17.00 effective on your start date and incremental increases every 30 days until the rate of $20.00 is reached. You will receive an additional $1 per hour for being an onsite or hybrid employee. 
  • We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. 

The anticipated end date for application submission is 7/06/2026.   The role is scheduled to start 8/03/2026.

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT 

 

Check out more about life at ADT here.

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

View All ADT Jobs

Apply