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At Home Inbound Customer Service Jobs in Rochester, NY

Robert Half

Customer Service Representative

Farmington, NY · On-site

$19 - $20/hr

Responsibilities: • Respond to inbound customer inquiries professionally and place outbound calls ... at least 45 words per minute with a high level of accuracy. • Ability to multitask effectively ...

New

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Rochester NY Duration: 12 Months Responsibilities: • Handle inbound calls, emails, and other ... products, services, orders, and account status. • Troubleshoot customer issues and work with ...

Pacer Group

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Location: Rochester, NY 14626 (Onsite, 5 days/week) Duration : 1 ... Handle inbound calls, emails, and inquiries in a professional and efficient manner. * Provide ...

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At Home Inbound Customer Service information

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$9

$16

$25

How much do at home inbound customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for at home inbound customer service in Rochester, NY is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an At Home Inbound Customer Service Representative, and why are they important?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an At Home Inbound Customer Service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What are At Home Inbound Customer Service jobs?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are popular job titles related to At Home Inbound Customer Service jobs in Rochester, NY? For At Home Inbound Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Rochester, NY look for? The top searched job categories for At Home Inbound Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Inbound Customer Service jobs? Cities near Rochester, NY with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Infographic showing various At Home Inbound Customer Service job openings in Rochester, NY as of May 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $34,002 per year, or $16.3 per hour.
Customer Service Representative

Customer Service Representative

Robert Half

Farmington, NY • On-site

$19 - $20/hr

Temporary

Posted 2 days ago

Job description

We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system.
Responsibilities:
• Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information.
• Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach.
• Arrange service appointments when required and confirm scheduling details accurately with customers.
• Record conversations, case updates, and follow-up actions thoroughly in the company CRM system.
• Manage multiple tasks efficiently while maintaining attention to detail and meeting expected response times.
• Provide clear information about services, processes, and next steps so customers feel informed and supported.• Prior experience in customer service or a similar customer-facing support role.
• Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.
• Typing proficiency of at least 45 words per minute with a high level of accuracy.
• Ability to multitask effectively while handling calls, documentation, and follow-up activities.
• Experience using CRM systems or comparable customer databases to track interactions and case details.
• Solid problem-solving skills and the ability to remain calm and organized when addressing customer issues.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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