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Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rochester, NY

Customer Service Representative information

See Rochester, NY salary details

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$26

How much do customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer service representative in Rochester, NY is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Service Representatives typically do not earn $4,000 weekly without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or entrepreneurship, which may require strong communication skills, industry knowledge, and sometimes licensing or certifications. Most jobs paying this amount without a degree are in sales or commission-based positions with high performance potential.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What does a customer service representative do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

How can I make 2000 a week working from home?

A Customer Service Representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve handling high-volume calls, working for multiple clients, or taking on overtime shifts, often through remote call centers or freelance platforms.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What's the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like technology, finance, and healthcare. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to Customer Service Representative jobs in Rochester, NY? For Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Representative jobs? Cities near Rochester, NY with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Lifetime Assistance Incorporated

Rochester, NY • On-site

$19 - $22/hr

Full-time

Posted 27 days ago

Job description

Lifetime Assistance – Customer Service Representative (CSR)
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Customer Service Representative (CSR)
Location: Rochester, NY
Department: Vocational Services
Reports To: Business Development & Customer Service Supervisor
Employment Type: Full-Time, Non-Exempt
Starting Wage: $19-22/hour

Why You Should Work for Lifetime Assistance?

  • No-Premium Health Insurance: Access comprehensive healthcare without added cost.
  • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
  • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Generous paid time off and supportive scheduling.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

  • Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
  • Generate invoices, customer quotes, service tickets, shipping documentation, and related operational records.
  • Coordinate communication between customers, marketing staff, and production teams to ensure seamless service delivery.
  • Assist with maintaining customer accounts and supporting business development efforts.
  • Reconcile service and shipping tickets and maintain accurate customer records.
  • Assist with sales, marketing, and customer service reporting.
  • Provide coverage for the Business Development & Customer Service Supervisor when needed.
  • Work collaboratively with Vocational Services staff to ensure customer satisfaction and timely completion of projects.
  • Respond professionally to customer inquiries and help resolve service concerns.
  • Promote professionalism, positive customer interactions, and adherence to agency standards.

What You Bring:

  • Associate degree and two (2) years of relevant experience preferred; OR an equivalent combination of education and experience.
  • Strong customer service and relationship-building skills.
  • Excellent written and verbal communication abilities.
  • Strong organizational skills and attention to detail.
  • Computer proficiency and experience with Microsoft Office applications.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively with customers, production staff, and leadership.
  • May be required to meet Lifetime Assistance Vehicle Operator Requirements.
  • Ability to frequently lift and/or move up to 40 pounds.

Our Mission & Culture:

  • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us