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Customer Service Representative Jobs in Rochester, NY

Mr Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

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Customer Service Representative information

See Rochester, NY salary details

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$26

How much do customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY?

The most popular types of Customer Service Representative jobs in Rochester, NY are:

What are popular job titles related to Customer Service Representative jobs in Rochester, NY?

For Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Representative jobs?

Cities near Rochester, NY with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochester, NY as of September 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,594 per year, or $18.6 per hour.

Customer Service Representative

Canandaigua, NY • On-site

ADMAR SUPPLY CO INC
201 - 500 employees
Learn more about ADMAR SUPPLY CO INCexternal

$18 - $22/hr

Full-time

Re-posted 2 days ago

Admar Supply rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

136th of 178 rated vehicle equipment hire

Job description

Description

Job Description -Customer Service Representative


Reports to: Rental Manager

Primary Purpose:  

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.


Essential Functions:   

  • Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in. 
  • Writes contracts , process reservations, and assigns equipment
  • Quotes rental rates during the phone conversation (one call resolution). 
  • Product expert and consultant to the customers 
  • Handles small equipment sales for walk-in customers. 
  • Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location 
  • Establish and maintain a professional relationship with all customers(External and Internal)
  • Accountable for managing the equipment rental guidelines and policies. 
  • The ability and internal desire to learn and pursue self-improvement 
  • Support and act as liaison to the outside sales force.  
  • The ability to work independently in a fast-paced environment. 
  • Performs other duties as assigned. 

Skills: 

  • Exceptional phone skills, customer service skills and common sense. 
  • The ability to calculate figures; such as discounts, interest, and percentages. 
  • Excel in a fast paced, highly urgent environment
  • Ability to think on your feet, and natural inclination to go the extra mile to help the customer
  • The ability to close the sale. 
  • Accumatica or other ERP system knowledge a plus 

Experience/Education: 

  • High School Diploma or equivalent. 
  • 2 - 5 years' experience as a rental coordinator or counter person preferably in the equipment rental industry. 
  • Highly competent computer and keyboarding skills (Microsoft Office)
  • The desire to learn new equipment and do on-line learning. 
  • Strong verbal communication skills. 
  • Prior experience of working with a variety of construction equipment a plus.
  • Verifiable references and a work history 

Physical Demands:

  • While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.  
  • The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.  


What Admar Supply employees say

Pay

Benefits

Hours and flexibility

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