How do you prepare for a customer service role?

To prepare for a customer service role, you should learn as much as you can about your future employer. If you already use the product or service, that familiarity will help when answering customer questions. Customer service representatives must have extraordinary communication skills, and the ability to communicate on multiple platforms. They must be able to multitask, often talking on the phone and typing in information to their computers to resolve issues simultaneously. The goal is for the customer to have a positive view of the company after their interaction with a customer service representative.