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Customer Service Representative Geico Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative Geico JobsCustomer Service Representative Geico Jobs in Rochester, NY

Customer Service Representative Geico information

See Rochester, NY salary details

$9

$18

$26

How much do customer service representative geico jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service representative geico in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are common challenges faced by customer service representatives at GEICO, and how can they be managed effectively?

Customer Service Representatives at Geico often handle a high volume of calls from customers with a variety of concerns, ranging from billing inquiries to claims and policy changes. Managing stress and staying organized are essential, as representatives must provide quick, accurate information while maintaining a friendly demeanor. Building strong communication and active listening skills helps in de-escalating difficult situations and ensuring customer satisfaction. Geico offers comprehensive training and ongoing support to help representatives navigate these challenges and succeed in their roles.

What is the difference between Customer Service Representative Geico vs Insurance Agent?

AspectCustomer Service Representative GeicoInsurance Agent
CredentialsHigh school diploma; licensing varies by stateHigh school diploma; required licensing and certifications
Work EnvironmentCall centers, office settings, remote optionsOffice, in-person, or remote; client-facing
Employer & IndustryInsurance companies, primarily auto and property insuranceInsurance agencies, brokers, and companies
Job FocusHandling customer inquiries, policy info, claims supportSelling policies, advising clients, policy management

While both roles involve working within the insurance industry, Customer Service Representatives Geico primarily handle customer inquiries and support, whereas Insurance Agents focus on selling policies and advising clients. Both roles require licensing and customer service skills, but their daily tasks and responsibilities differ significantly.

What is a customer service representative at GEICO?

Customer Service Representatives at GEICO are professionals who assist customers with their insurance needs, including answering questions, processing policy changes, and resolving concerns. They serve as the first point of contact for GEICO policyholders, providing information about insurance products, billing, and claims. Their goal is to deliver excellent customer service, ensure customer satisfaction, and help clients understand their coverage options. These representatives typically work in call centers or remotely, handling phone, email, or chat inquiries. They are trained to handle a variety of customer situations with empathy and professionalism.

Do Geico customer service representatives work from home?

Geico customer service representatives often have the option to work remotely, especially after the shift to remote work during the pandemic. However, some roles may require working in a company office or call center environment, depending on the position and company policies.

What skills and qualifications are needed to thrive as a customer service representative at GEICO?

To thrive as a Customer Service Representative at GEICO, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes insurance licensing is beneficial. Patience, empathy, and active listening help you handle diverse customer needs and resolve issues effectively. These skills are crucial for delivering excellent customer experiences and supporting GEICO's reputation for reliable service.
What are popular job titles related to Customer Service Representative Geico jobs in Rochester, NY? For Customer Service Representative Geico jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Geico jobs in Rochester, NY look for? The top searched job categories for Customer Service Representative Geico jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Representative Geico jobs? Cities near Rochester, NY with the most Customer Service Representative Geico job openings:
Customer Service Representative Geico jobs near you
Infographic showing various Customer Service Representative Geico job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative / Receptionist

GEICO Local Office: Rochester - East

Webster, NY • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Are you looking for a rewarding career with a local small business that has nationwide brand recognition? Grow your new career with one of the fastest growing insurance companies in the country!

Join the GEICO Webster local office team and start building your tomorrow! GEICO has an exciting opportunity for individuals seeking a career. We are looking for Customer Service Representative with potential to get licensed as an agent later on. Associate will be responsible to handle service requests on inbound calls and for walk in customers. Other responsibilities may include making 60 - 120+ outbound calls per day. Full time and part time opportunities available. Career development opportunities will be available!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Hands on Training


Responsibilities
  • Service existing accounts and ensure customers make buying decisions armed with the right amount of information
  • Handle in person customer requests at the front desk of our office
  • Complete vehicle photo inspections for customers
  • Make 80 - 120+ outbound calls per day
  • Conduct needs-based customer policy reviews and update coverage

Requirements

See Above