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At Home Inbound Customer Service Jobs in Rochester, NY

Mr.Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

Why You'll Want to Join Our Team at Mr. Handyman as a Customer Service Representive Here are just a ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

Mr.Handyman

Customer Service Representive

Gates, NY

$15.75 - $21.50/hr

Why You'll Want to Join Our Team at Mr. Handyman as an Inside Sales/ Dispatcher Here are just a few ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

New

Mr.Handyman

Customer Service Representive

Pittsford, NY · On-site

$15.25 - $20.75/hr

Why You'll Want to Join Our Team at Mr. Handyman as an Inside Sales/ Dispatcher Here are just a few ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

New

Mr. Handyman

Customer Service Representive

NY · On-site

$15.75 - $21.50/hr

Why You'll Want to Join Our Team at Mr. Handyman as an Inside Sales/ Dispatcher Here are just a few ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

New

Mr. Handyman

Customer Service Representive

Pittsford, NY · On-site

$15.25 - $20.75/hr

Why You'll Want to Join Our Team at Mr. Handyman as an Inside Sales/ Dispatcher Here are just a few ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

New

Adecco

Customer Service Representative

Geneseo, NY

$17.20 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch ... Geneseo, NY Responsibilities Process inbound and outbound calls and assist customers with questions ...

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At Home Inbound Customer Service information

See Rochester, NY salary details

$9

$16

$25

How much do at home inbound customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for at home inbound customer service in Rochester, NY is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an At Home Inbound Customer Service Representative, and why are they important?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an At Home Inbound Customer Service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What are At Home Inbound Customer Service jobs?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are popular job titles related to At Home Inbound Customer Service jobs in Rochester, NY? For At Home Inbound Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Rochester, NY look for? The top searched job categories for At Home Inbound Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Inbound Customer Service jobs? Cities near Rochester, NY with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Infographic showing various At Home Inbound Customer Service job openings in Rochester, NY as of May 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $34,002 per year, or $16.3 per hour.
Customer Service Representative

Customer Service Representative

Caresoft Inc.

Rochester, NY • On-site

$20 - $21/hr

Contractor

Posted 7 days ago

Job description

Title: Customer Support
Location: Rochester NY
Duration: 12 Months
 
Responsibilities:
• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
• Provide accurate information regarding products, services, orders, and account status.
• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence
• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
• Follow established processes while identifying opportunities to improve efficiency.
• Support workload management by assisting peers and contributing to team goals.
 
Strategic & Project Support
• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
• Provide input and feedback to improve workflows, training materials, and knowledge resources.
• Collaborate with cross-functional teams to test new tools, systems, or procedures.
 
Other Duties
• Support ad hoc assignments as directed by leadership.
• Maintain a positive, professional attitude while representing the company brand.
 
Skills Required:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required