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At Home Inbound Customer Service Jobs in Rochester, NY

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Responsibilities ... Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $19/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Batavia, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Greece, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Batavia, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Victor, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$15.50 - $18.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Rochester, NY

At Home Inbound Customer Service information

See Rochester, NY salary details

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$16

$25

How much do at home inbound customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for at home inbound customer service in Rochester, NY is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an at home inbound customer service representative?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an at home inbound customer service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What is an at home inbound customer service representative?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are popular job titles related to At Home Inbound Customer Service jobs in Rochester, NY? For At Home Inbound Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Rochester, NY look for? The top searched job categories for At Home Inbound Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Inbound Customer Service jobs? Cities near Rochester, NY with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Infographic showing various At Home Inbound Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $34,002 per year, or $16.3 per hour.

Customer Service Representative (CSR) - Home & Auto Insurance

SimcoHR

Canandaigua, NY • On-site

$45K - $75K/yr

Full-time

Posted 25 days ago

Job description

Job Title: Customer Service Representative (CSR) – Home & Auto
Location: Hybrid, Canandaigua, NY
Company: Simco Insurance Agency
Compensation: $45,000–$75,000 annually (based on experience)
Employment Type: Full-Time (Hourly)

Position Overview

Simco Insurance Agency is seeking a detail-oriented and client-focused Customer Service Representative (CSR) to support our Home & Auto (Personal Lines) business. This role is essential in delivering an exceptional client experience by managing day-to-day service needs, maintaining strong relationships, and ensuring policy accuracy and responsiveness.

Key Responsibilities
  • Serve as the primary point of contact for client inquiries related to coverage, billing, and claims
  • Provide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiums
  • Process policy changes such as endorsements, renewals, cancellations, and updates to client information
  • Assist clients with claims questions and provide guidance through the claims process
  • Resolve client issues efficiently and professionally, ensuring high satisfaction
  • Generate and present insurance quotes, including comparisons across carriers when appropriate
  • Maintain accurate and detailed documentation of all client interactions within agency systems
  • Work across agency management systems, carrier portals, and internal tools to ensure seamless service delivery
  • Partner with producers and carriers to support client retention and account growth
Qualifications & Requirements
  • Active NYS Personal Lines license required
  • NYS Commercial Insurance license preferred
  • Minimum 2 years of Personal Lines insurance experience required
  • Experience working with agency management systems (EZLynx preferred)
  • Strong understanding of Home & Auto insurance products and coverage
Key Skills & Competencies
  • Communication: Ability to clearly explain complex insurance concepts to clients
  • Problem-Solving: Resourceful and proactive in resolving client concerns
  • Attention to Detail: High level of accuracy in policy handling and documentation
  • Customer Focus: Empathy, patience, and a service-first mindset
  • Technical & Data Proficiency:
    • Strong proficiency in Microsoft Office Suite including Excel, Outlook, Word, Teams
    • Ability to manage, analyze, and validate detailed client and policy data with a high degree of accuracy
    • Comfortable working across multiple systems, including agency management systems and carrier portals
  • Time Management: Ability to manage multiple priorities in a fast-paced environment
Work Environment
  • Hybrid role based in Canandaigua, NY
  • Collaborative, team-oriented environment with a strong focus on client service

Simco Insurance Agency values professionalism, accuracy, and a client-first mindset. We are looking for individuals who take pride in delivering exceptional service and building lasting client relationships.