ZipRecruiter

Log In

1

At Home Inbound Customer Service Jobs (NOW HIRING)

Disabled Veteran Solutions

$15/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... Scheduling appointments at designated service locations * Accurately documenting all customer ...

Disabled Veteran Solutions

$15/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... Scheduling appointments at designated service locations * Accurately documenting all customer ...

Disabled Veteran Solutions

$15/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... Scheduling appointments at designated service locations * Accurately documenting all customer ...

Disabled Veteran Solutions

$15/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... Scheduling appointments at designated service locations * Accurately documenting all customer ...

Disabled Veteran Solutions

$15/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... Scheduling appointments at designated service locations * Accurately documenting all customer ...

Afni

Inbound Customer Service Representative

Tucson, AZ

$17 - $17.50/hr

Career paths start at $17.50 per hour plus bonus (This includes an hourly base rate of $17.00 and ... This position is for wireless customer service, where you will handle inbound calls from customers ...

Afni

Inbound Customer Service Representative

Tucson, AZ

$17 - $17.50/hr

Career paths start at $17.50 per hour plus bonus (This includes an hourly base rate of $17.00 and ... This position is for wireless customer service, where you will handle inbound calls from customers ...

Afni

Inbound Customer Service Representative

Tucson, AZ

$17 - $17.50/hr

Career paths start at $17.50 per hour plus bonus (This includes an hourly base rate of $17.00 and ... This position is for wireless customer service, where you will handle inbound calls from customers ...

next page

Showing results 1-20

People also search for

All JobsAt Home Inbound Customer Service Jobs

At Home Inbound Customer Service information

See salary details

$10

$16

$26

How much do at home inbound customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for at home inbound customer service in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an At Home Inbound Customer Service Representative, and why are they important?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an At Home Inbound Customer Service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What are At Home Inbound Customer Service jobs?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

More about At Home Inbound Customer Service jobs
What cities are hiring for At Home Inbound Customer Service jobs? Cities with the most At Home Inbound Customer Service job openings:
What are the most commonly searched types of Inbound Customer Service jobs? The most popular types of Inbound Customer Service jobs are:
What states have the most At Home Inbound Customer Service jobs? States with the most job openings for At Home Inbound Customer Service jobs include:
What job categories do people searching At Home Inbound Customer Service jobs look for? The top searched job categories for At Home Inbound Customer Service jobs are:
At Home Inbound Customer Service jobs near you
Infographic showing various At Home Inbound Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Inbound Customer Service

Inbound Customer Service

Baudville Brands

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 hours ago

Job description

INBOUND CUSTOMER SERVICE REPRESENTATIVE I & II
ABOUT THE OPPORTUNITY:
This role is responsible for delivering an exceptional customer experience across all Baudville Brands by handling inbound customer calls with accuracy, efficiency, and professionalism. The position focuses on answering product and order inquiries, entering and managing quotes and orders, resolving issues, and supporting sales objectives such as conversion, upselling, and average order value.
The individual in this role will follow established call flows, policies, and procedures while maintaining detailed documentation of customer interactions. Success requires strong problem-solving skills, attention to detail, and the ability to build positive working relationships with customers and internal team members. This role also provides opportunities to support broader sales and sales support functions as business needs require.
DUTIES AND RESPONSIBILITIES:
  • Resolve all inbound customer inquiries promptly to completion.
  • Demonstrate strong customer focus and commitment to quality.
  • Follow all policies and procedures to ensure accuracy and consistency.
  • Problem-solve and handle escalated issues appropriately.
  • Achieve minimum expectations for upselling, average order value, and call conversion.
  • Ability to meet and exceed all monitoring criteria and utilize feedback for further development.
  • Ability to meet all department objectives and metrics for call handling.
  • Perform any sales support functions as needed
  • Obtain specific information and keep records of all customer communication in the NetSuite note fields.
  • Have knowledge of any and all brands and product lines to be able to efficiently and effectively communicate options and appropriate products to customers.
  • Establish and maintain working relationships with team members and those contacted within the course of the work day.
  • Support company, team and individual goals.
  • Support all areas within the sales suite as needed
  • Understand and carry out instructions and duties as assigned by leadership.

IDEAL CANDIDATE TRAITS:
  • Proven ability to be detail-oriented
  • Highly motivated and professional with excellent communication skills, highly confident and goal-oriented.
  • Strong computer skills and proficiency in Excel and Word, as well as the ability to display competency in our company software and products.
  • Well-developed sales and customer service skills, such as strong follow-through skills and attention to detail.

LEVEL II:
  • Expected to resolve more complex customer issues
  • Responsible for the overall maintenance and fulfillment of specialized job functions/channels
  • Efficiently and professionally assists other departments in cross-functional support, as needed
  • Demonstrates heightened mentorship and training skills for the development of team members

KEY MEASURES OF SUCCESS:
  • Must be highly detail-oriented in order to achieve a 99.7% accuracy rate or better for all entered orders.
  • Conversion rate of 30% or better.
  • Achieve the target for lines per order for Baudville and IDville Brands.
  • Contribution towards the department service level goal of answering each call within 15 seconds 92% of the time or greater.

REQUIREMENTS:
  • High School Diploma or equivalent
  • 0-2 years business-to-business sales or equivalent experience desired. (Level I)
  • 2-5 years of business-to-business sales or equivalent experience desired. (Level II)
  • The position is mainly sedentary. Must be able to work in an office environment. Requires attentiveness and computer operation for prolonged periods.

Our Winning Culture Offers
  • A world-class work environment:
    • West Michigan's 101 Best and Brightest Companies to Work for 18 times
    • National Best & Brightest winner for 13 consecutive years
    • 101 Best & Brightest in Wellness winner 12 times
    • 7-time Great Place to Work Certified™. (https://www.greatplacetowork.com/certified-company/7012443)
  • Performance-based compensation commensurate with experience including annual salary and discretionary bonus
  • Stability of a privately held, employee focused business with 41+ years of rich and diverse history
  • Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
  • Company sponsored 401K with vested match
  • Tuition Reimbursement
  • Paid Parental Leave
  • Peer group of proven winners - ready to embrace the same and grow our successful business to new levels.

At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one, please let us know.

Apply