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At Home Inbound Customer Service Jobs in Alabama

QVC

$15/hr

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious ... and help answer inbound customer calls. Working from home, our Specialists not only assist ...

QVC

$15/hr

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious ... and help answer inbound customer calls. Working from home, our Specialists not only assist ...

QVC

$15/hr

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious ... and help answer inbound customer calls. Working from home, our Specialists not only assist ...

Virtual Vantage Inc

Customer Service Agent

AL · On-site

$12 - $15/hr

... own home office. This is a position where you will be taking inbound customer calls. What We Offer ... • Service Major Corporations: Work with a variety of high-profile clients We are looking for ...

Collabera

Customer Service Representative

Northport, AL

$15 - $20.50/hr

Customer Service Experience * Call Center experience * Shift: Primarily 2nd Shift - The schedules ... Serves as primary contact for inbound customer issues. * Escalates more technical product-related ...

Collabera

Customer Service Associate

Northport, AL · On-site

$13.75 - $18.75/hr

Customer Service Associate I (9071-1) Location : 3500 5th St, Northport, AL - 35476 Duration : 3-6 ... Serves as primary contact for inbound customer issues. Escalates more technical product-related ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Elmore, AL · Remote

$35K - $55K/yr

Grade Potential is the nation's largest provider of in-home tutoring services, with over 20 years ... Proactively respond to inbound customer inquiries via phone, email, and SMS with professionalism ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Alabama

At Home Inbound Customer Service information

What are the key skills and qualifications needed to thrive as an At Home Inbound Customer Service Representative, and why are they important?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an At Home Inbound Customer Service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are At Home Inbound Customer Service jobs?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are the most commonly searched types of Inbound Customer Service jobs in Alabama? The most popular types of Inbound Customer Service jobs in Alabama are:
What are popular job titles related to At Home Inbound Customer Service jobs in Alabama? For At Home Inbound Customer Service jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Alabama look for? The top searched job categories for At Home Inbound Customer Service jobs in Alabama are:
What cities in Alabama are hiring for At Home Inbound Customer Service jobs? Cities in Alabama with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Remote Inbound Customer Service Agent - 8.17 Start

Remote Inbound Customer Service Agent - 8.17 Start

Grand Circle LLC

AL • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our August 17th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.
Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah
Responsibilities
  • Handle a high volume of inbound calls; assisting customers with managing their reservation
    • Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
  • Taking escalated calls, deescalating calls in a customer centric environment
  • Communicate comprehensive information to travelers, including details about our products and policies.
  • Document all customer interactions and call notes in assigned programs
  • Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
  • Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
  • Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
  • Attend all Team, Department, and Company meetings in a camera on environment.

Qualifications
  • 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls.
    • Displayed proficiency in an unscripted environment.
  • 1+ years of experience working remotely (Preference to those who have started and trained remotely).
  • Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload

Schedule
  • Training Schedule: (5 weeks) Monday - Friday 9:00 - 5:00 PM ET
  • 1st Production Schedule (4-6 Months)
    • Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
    • Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)

Total Rewards
The base salary range for this role is $18.00 hourly. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
  • Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
  • Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
  • Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
  • Your future, secured: 401(k) with company match, life insurance, and disability coverage
  • Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
  • Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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