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At Home Inbound Customer Service Jobs in Alabama

Disabled Veteran Solutions

$15.25 - $20.25/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an ... Scheduling appointments at designated service locations * Accurately documenting all customer ...

MPE Services

Customer Service Representative

Florence, AL · On-site

$14.25 - $19.50/hr

This position is responsible for answering inbound calls, scheduling service appointments ... Experience in home services, construction, or service industries * Experience with CRM or dispatch ...

Hansen

Customer Service Representative

Mobile, AL · On-site

$20/hr

General inbound customer service What you bring: * Previous customer service experience * Strong attention to details * Conscientious, team player * Honesty integrity, quality craftsmanship and a ...

Hansen

Customer Service Representative

Mobile, AL

$15 - $20/hr

General inbound customer service What you bring: * Previous customer service experience * Strong attention to details * Conscientious, team player * Honesty integrity, quality craftsmanship and a ...

Hansen

Customer Service Representative

Mobile, AL

$15 - $20/hr

General inbound customer service What you bring: * Previous customer service experience * Strong attention to details * Conscientious, team player * Honesty integrity, quality craftsmanship and a ...

Collabera

Customer Service Associate

Northport, AL

$13.75 - $18.75/hr

Customer Service Associate I (9071-1) Location : 3500 5th St, Northport, AL - 35476 Duration : 3-6 ... Serves as primary contact for inbound customer issues. Escalates more technical product-related ...

Collabera

Customer Service Representative

Northport, AL

$15 - $20.50/hr

Customer Service Experience * Call Center experience * Shift: Primarily 2nd Shift - The schedules ... Serves as primary contact for inbound customer issues. * Escalates more technical product-related ...

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At Home Inbound Customer Service information

What are the key skills and qualifications needed to thrive as an At Home Inbound Customer Service Representative, and why are they important?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an At Home Inbound Customer Service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What are At Home Inbound Customer Service jobs?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are the most commonly searched types of Inbound Customer Service jobs in Alabama? The most popular types of Inbound Customer Service jobs in Alabama are:
What are popular job titles related to At Home Inbound Customer Service jobs in Alabama? For At Home Inbound Customer Service jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Alabama look for? The top searched job categories for At Home Inbound Customer Service jobs in Alabama are:
What cities in Alabama are hiring for At Home Inbound Customer Service jobs? Cities in Alabama with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Customer Service Agent

Customer Service Agent

Disabled Veteran Solutions

Remote

$15.25 - $20.25/hr

Full-time

Posted 19 days ago

Job description

Remote Inbound Customer Service Representative (Full-Time)
Disabled Veteran Solutions (DVS)

Make an Impact Through Meaningful Work

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.

Start Date: June 15, 2026
Initial training will take place during your first two weeks.

Position Overview

In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.

Responsibilities include:

  • Answering inbound calls and providing a positive, solution-oriented customer experience
  • Assisting with basic technical troubleshooting and initiating support tickets as needed
  • Scheduling appointments at designated service locations
  • Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
  • Conducting follow-up calls to ensure issues are resolved and customers remain informed
  • Delivering consistent, high-quality service in a structured environment

Required Qualifications

We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.

  • High school diploma or GED required; additional education preferred
  • Prior customer service experience, particularly in call-driven environments
  • Strong verbal communication skills with the ability to build rapport quickly
  • Ability to troubleshoot basic technical issues independently
  • Comfortable working in a remote environment with minimal supervision
  • Ability to successfully complete an extensive credentialing and background check process

Preferred:

  • Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

  • Reliable high-speed internet connection
  • Private, distraction-free workspace
  • Ability to navigate computer systems efficiently
  • DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset

Schedule & Training

  • Training Schedule: 9:00 AM - 4:30 PM EST
  • Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday

Consistent attendance and reliability are essential for success in this role.

Why Join DVS

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.

At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

Build a career where your work matters. Apply today to join the DVS team.


A pre-employment drug screening and criminal background check are required prior to employment.

Apply