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At Home Inbound Customer Service Jobs in Minnesota

Collabera

Customer Service Specialist

Golden Valley, MN · On-site

$17.75 - $23.25/hr

... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ... Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems ...

Collabera

Customer Service Associate - I

Woodbury, MN · On-site

$15 - $20.75/hr

For product or service-related issues, will move customer to appropriate Product Support Specialist ... Serves as primary contact for inbound customer issues. Escalates more technical product-related ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Minnesota

At Home Inbound Customer Service information

What are the key skills and qualifications needed to thrive as an at home inbound customer service representative?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an at home inbound customer service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What is an at home inbound customer service representative?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are the most commonly searched types of Inbound Customer Service jobs in Minnesota? The most popular types of Inbound Customer Service jobs in Minnesota are:
What are popular job titles related to At Home Inbound Customer Service jobs in Minnesota? For At Home Inbound Customer Service jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Minnesota look for? The top searched job categories for At Home Inbound Customer Service jobs in Minnesota are:
What cities in Minnesota are hiring for At Home Inbound Customer Service jobs? Cities in Minnesota with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you

INBOUND CUSTOMER SERVICE REPRESENTATIVE - OKLAHOMA

Arrowhead Promotional Products

Grand Rapids, MN • On-site, Remote

$15/hr

Full-time

Posted 10 days ago

Job description

Description
Arrowhead Promotion is seeking dedicated Inbound Customer Service Representatives in the state of Oklahoma to join our Southern Region team. If you excel at providing exceptional service and assistance over the phone, we want you! Enjoy a consistent schedule of 40 hours per week, attractive benefits within 90 days of employment, and the flexibility to work either remotely or onsite.
Position Highlights
  • Location: Oklahoma

  • Work Schedule: 40 hours/week, with various shifts available

  • Compensation: $15/hour, with pay increases as you progress in the role

  • Fluency in French or Spanish is a plus

Responsibilities
As an Inbound Customer Service Representative, you will be trained to handle a variety of tasks, including:
  • Assisting customers with web/phone orders, program registration, and order/rebate inquiries

  • Providing product information

  • Addressing general customer service inquiries in a friendly and professional manner

Requirements
To thrive in this role, you should possess the following skills and qualifications:
  • Excellent communication and problem-solving abilities

  • Detail-oriented and highly accurate in your work

  • Ability to multitask and support other departments as needed

  • Pleasant voice, good grammar, and strong writing skills

  • Typing speed of 25-30 WPM

  • Capability to handle 40-60 calls per day with efficiency

  • Ability to be available for taking calls for 80% of your day.

  • Proficiency in basic computer knowledge and skills

  • Tactful handling and de-escalation of stressful situations

  • Adaptability in a dynamic environment

  • Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII)

  • Consistent attendance record

Preferred Qualifications
  • High school diploma or general education degree (GED)

  • Previous related experience and/or training, or an equivalent combination

Shift Requirements
Our current needs include the following shifts:
  • 7:00 am - 3:30 pm CST, Monday - Friday; rotating 9:00am - 5:00pm CST Saturdays

  • 10:30 am - 7:00 pm CST, Monday - Friday; rotating 9:00am - 5:00pm CST Saturdays
  • Training schedule for the first two weeks will be 8:30am - 4:30pm CST, Monday - Friday. Once training is complete the employee will begin their permanent schedule.

Remote Work
Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload. Work computers can be supplied.
If you are a personable, professional, and customer-oriented individual with good people skills, we invite you to apply for this opportunity as an Inbound Customer Service Representative at Arrowhead Promotion and Fulfillment Co. Join our team and grow your career with us!
Equal Opportunity Employer Statement
Arrowhead Promotion and Fulfillment Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all qualified applicants, regardless of background.

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