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At Home Inbound Customer Service Jobs in Illinois

Kone AB

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of ... KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of ... KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of ... KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and ...

Unifin, Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and ... Report on-site At UNIFIN , we understand that our corporate success starts by attracting the right ...

Unifin Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and ... Report on-site At UNIFIN , we understand that our corporate success starts by attracting the right ...

Unifin

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and ... Report on-site At UNIFIN , we understand that our corporate success starts by attracting the right ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and ... Report on-site At UNIFIN , we understand that our corporate success starts by attracting the right ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and ... Report on-site At UNIFIN , we understand that our corporate success starts by attracting the right ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Illinois

At Home Inbound Customer Service information

What are the key skills and qualifications needed to thrive as an at home inbound customer service representative?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

How does working as an at home inbound customer service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What is an at home inbound customer service representative?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.
What are the most commonly searched types of Inbound Customer Service jobs in Illinois? The most popular types of Inbound Customer Service jobs in Illinois are:
What are popular job titles related to At Home Inbound Customer Service jobs in Illinois? For At Home Inbound Customer Service jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching At Home Inbound Customer Service jobs in Illinois look for? The top searched job categories for At Home Inbound Customer Service jobs in Illinois are:
What cities in Illinois are hiring for At Home Inbound Customer Service jobs? Cities in Illinois with the most At Home Inbound Customer Service job openings:
At Home Inbound Customer Service jobs near you
Infographic showing various At Home Inbound Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Inbound Customer Service Agent

Kone AB

Moline, IL • On-site

$57K - $75K/yr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes, owning the cases from receipt to resolution and confirming back to customer. You will be based out of our Operations Centre in Moline, IL.

Key Responsibilities:

  • Receive and Monitor all incoming calls from customers located in the United States and Canada and calling their local offices for non callout related topics and attend to them in a timely and professional manner.

  • Escalate and assign cases to second specialized line as needed.

  • Answer incoming calls from technicians and branch personal and pertaining to customer issues and/or callout resolution.

  • Proactively update customer contact data and follow process to update the rest of the customer/equipment master data

  • Identify possible leads and assign those to the sales organization.

Qualifications:

  • 3+ years related experience and/or training in the field of customer service or prior supervisory experience.

  • High school diploma or general education degree (GED)

  • Ability to speak clearly and understandably on the telephone.

  • Ability to enter information into a computer while talking on the telephone.

  • Ability to interact with our customers and service people in a courteous, friendly yet not "chatty" manner.

  • Proficient skills in spelling, communications, and data entry.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:

We value your authentic self

Diversity, equity and inclusion is embedded in our strategy and values

Collaborative, creative and supportive work environment

Passionate about safety, quality and innovation

We care about the communities where we live and work

Some of our many benefits include:

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Comprehensive health and wellness plans for the entire family

Paid holidays and paid time off

The hiring range for this role is $57,200 - $75,000. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

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