Inbound Customer Service Agent
$57K - $75K/yr
We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...
Inbound Customer Service Agent
$57K - $75K/yr
We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...
Inbound Customer Service Agent
Moline, IL · On-site
$57K - $75K/yr
We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...
Inbound Customer Service Agent
Moline, IL · On-site
$57K - $75K/yr
We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...
Inbound Customer Service Agent
Moline, IL · On-site
$57K - $75K/yr
We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...
Inbound Customer Service Agent
Moline, IL · On-site
$57K - $75K/yr
We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...
Customer Service Rep - HIRING ASAP!
Cicero, IL · On-site
$16 - $21.75/hr
... inbound customer calls regarding account Take customer orders and provide high-quality customer ... service associate, customer service consultant, customer relationship adviser, customer ...
Customer Service Rep - HIRING ASAP!
Cicero, IL · On-site
$16 - $21.75/hr
... inbound customer calls regarding account Take customer orders and provide high-quality customer ... service associate, customer service consultant, customer relationship adviser, customer ...
Customer Service Associate
Hanover Park, IL · On-site
$14.25 - $19.75/hr
Customer Service Associate Location: Louisa, US, 23093 Hanover Park, US, 60133 Date: Jul 8, 2026 ... Receives and monitors inbound orders from customers * Accurately keys customer orders into Sage and ...
Customer Service Associate
Hanover Park, IL · On-site
$14.25 - $19.75/hr
Customer Service Associate Location: Louisa, US, 23093 Hanover Park, US, 60133 Date: Jul 8, 2026 ... Receives and monitors inbound orders from customers * Accurately keys customer orders into Sage and ...
Customer Service Representative - Weekly Paycheck
Villa Park, IL · On-site
$500 - $1.5K/wk
... service associate, customer service consultant, customer relationship adviser, customer ... inbound customer calls regarding account Take customer orders and provide high-quality customer ...
Customer Service Representative - Weekly Paycheck
Villa Park, IL · On-site
$500 - $1.5K/wk
... service associate, customer service consultant, customer relationship adviser, customer ... inbound customer calls regarding account Take customer orders and provide high-quality customer ...
Customer Service Associate- DME
Alsip, IL · On-site
$14.75 - $20.25/hr
Durable Medical Equipment (DME) Customer Service Associate The Durable Medical Equipment (DME ... Greet walk-in clients, answer phone, and monitor inbound fax queue to receive incoming orders from ...
Customer Service Associate- DME
Alsip, IL · On-site
$14.75 - $20.25/hr
Durable Medical Equipment (DME) Customer Service Associate The Durable Medical Equipment (DME ... Greet walk-in clients, answer phone, and monitor inbound fax queue to receive incoming orders from ...
Customer Service Associate
Rosemont, IL · On-site
$15.50/hr
Customer Service Associate Starting hiring pay at: $15.50 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main ...
Customer Service Associate
Rosemont, IL · On-site
$15.50/hr
Customer Service Associate Starting hiring pay at: $15.50 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Schaumburg, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Des Plaines, IL · On-site
$15.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Customer Service Associate
Peoria, IL · On-site
$16/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...
Inbound Customer Service Associate information
What does an inbound customer service associate do?
An inbound customer service associate handles customer inquiries, complaints, and support requests primarily received through phone, email, or chat. They provide information about products or services, resolve issues, and document interactions using customer relationship management (CRM) tools. Strong communication skills and product knowledge are essential for success in this role.
What is the difference between Inbound Customer Service Associate vs Customer Support Representative?
| Aspect | Inbound Customer Service Associate | Customer Support Representative |
|---|---|---|
| Primary Role | Handle incoming customer inquiries, provide product/service information, resolve issues | Assist customers with questions, troubleshooting, and support post-sale |
| Work Environment | Call centers, customer service departments, remote | Call centers, technical support teams, remote |
| Required Skills | Communication, problem-solving, patience | Technical knowledge, communication, problem-solving |
| Common Certifications | Customer service certifications often preferred | Technical certifications may be beneficial |
Both roles involve assisting customers via phone or online, often in similar environments. The main difference is that Inbound Customer Service Associates primarily handle incoming inquiries, while Customer Support Representatives may also provide technical support or troubleshooting. Both positions require strong communication skills and customer service experience, making them closely related but distinct in focus.
What is an inbound customer service associate?
An inbound customer service associate is a professional who handles incoming calls, emails, or chats from customers seeking assistance, support, or information about products or services. They typically use customer relationship management (CRM) tools and require good communication skills to resolve issues efficiently. This role often involves following company protocols and maintaining a positive customer experience.
What are the most commonly searched types of Inbound Customer Service jobs in Illinois? The most popular types of Inbound Customer Service jobs in Illinois are:
What cities in Illinois are hiring for Inbound Customer Service Associate jobs? Cities in Illinois with the most Inbound Customer Service Associate job openings:
$57K - $75K/yr
Full-time
Medical, Retirement, PTO
Re-posted 24 days ago
Job description
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes, owning the cases from receipt to resolution and confirming back to customer. You will be based out of our Operations Centre in Moline, IL.
Key Responsibilities:
Receive and Monitor all incoming calls from customers located in the United States and Canada and calling their local offices for non callout related topics and attend to them in a timely and professional manner.
Escalate and assign cases to second specialized line as needed.
Answer incoming calls from technicians and branch personal and pertaining to customer issues and/or callout resolution.
Proactively update customer contact data and follow process to update the rest of the customer/equipment master data
Identify possible leads and assign those to the sales organization.
Qualifications:
3+ years related experience and/or training in the field of customer service or prior supervisory experience.
High school diploma or general education degree (GED)
Ability to speak clearly and understandably on the telephone.
Ability to enter information into a computer while talking on the telephone.
Ability to interact with our customers and service people in a courteous, friendly yet not "chatty" manner.
Proficient skills in spelling, communications, and data entry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:
We value your authentic self
Diversity, equity and inclusion is embedded in our strategy and values
Collaborative, creative and supportive work environment
Passionate about safety, quality and innovation
We care about the communities where we live and work
Some of our many benefits include:
Competitive salary
Flexible work schedule
Opportunities to learn and grow
Matching 401K
Comprehensive health and wellness plans for the entire family
Paid holidays and paid time off
The hiring range for this role is $57,200 - $75,000. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/