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Inbound Customer Service Associate Jobs in Illinois

Ollie's

Customer Service Associate

Champaign, IL · On-site

$15.50 - $16.50/hr

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and ...

Ollie's

Customer Service Associate

Springfield, IL

$15.25 - $16.25/hr

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and ...

Trice Healthcare

Customer Service Associate

Evanston, IL · On-site

$13.50 - $18.75/hr

Customer Service Associate Experienced call center professional with at least 2-3 years call center and customer service experience, outstanding soft skills and excellent communication. A team player ...

Mach 1 Stores

Customer service Associate

Marion, IL · On-site

$15 - $15.50/hr

For our entry-level customer service associates, there are AM, PM, and Overnight shifts available . The hourly wage starts at $15.00, with a 25 cent pay increase in each quarter FOR AT LEAST A YEAR ...

Tricehealthcare

Customer Service Associate

Evanston, IL · On-site

$13.50 - $18.75/hr

Customer Service Associate - Experienced Call Center professional with at least 2-3 years Call Center and Customer Service experience, outstanding soft skills and excellent communication. A team ...

Resideo

Customer Service Associate II

Aurora, IL · On-site

$14 - $19.25/hr

You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, and RMA's. You will assist other customer service associates with ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for ...

Jet Brite

Customer Service Associate

Bolingbrook, IL · On-site

$17 - $20/hr

If so our, part-time Customer Service Associate at Jet Brite located at 246 S. Weber Rd, Bolingbrook, IL, is the perfect position for you! You will bring joy to people's journeys by creating a ...

Jet Brite

Customer Service Associate

Roselle, IL

$17 - $20/hr

If so our, part-time Customer Service Associate at Jet Brite located at 900 W. Lake St, Roselle, IL, is the perfect position for you! You will bring joy to people's journeys by creating a positive ...

Jet Brite

Customer Service Associate

Roselle, IL

$17 - $20/hr

If so our, full-time Customer Service Associate at Jet Brite located at 900 W. Lake St, Roselle, IL, is the perfect position for you! You will bring joy to people's journeys by creating a positive ...

Jet Brite

Customer Service Associate

Bolingbrook, IL · On-site

$17 - $20/hr

If so our, part-time Customer Service Associate at Jet Brite located at 600 E. Boughton Rd, Bolingbrook, IL, is the perfect position for you! You will bring joy to people's journeys by creating a ...

Jet Brite

Customer Service Associate

Naperville, IL

$17 - $20/hr

If so our, part-time Customer Service Associate at Jet Brite located at 850 E. Ogden Ave, Naperville, IL, is the perfect position for you! You will bring joy to people's journeys by creating a ...

Jet Brite

Customer Service Associate

Chicago, IL

$17.50 - $20/hr

If so our, part-time Customer Service Associate at Jet Brite located at 6948 W. Grand Ave, Chicago, IL, is the perfect position for you! You will bring joy to people's journeys by creating a positive ...

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Showing results 21-40

All JobsInbound Customer Service Associate JobsInbound Customer Service Associate Jobs in Illinois

Inbound Customer Service Associate information

What does an inbound customer service associate do?

An inbound customer service associate handles customer inquiries, complaints, and support requests primarily received through phone, email, or chat. They provide information about products or services, resolve issues, and document interactions using customer relationship management (CRM) tools. Strong communication skills and product knowledge are essential for success in this role.

What is the difference between Inbound Customer Service Associate vs Customer Support Representative?

AspectInbound Customer Service AssociateCustomer Support Representative
Primary RoleHandle incoming customer inquiries, provide product/service information, resolve issuesAssist customers with questions, troubleshooting, and support post-sale
Work EnvironmentCall centers, customer service departments, remoteCall centers, technical support teams, remote
Required SkillsCommunication, problem-solving, patienceTechnical knowledge, communication, problem-solving
Common CertificationsCustomer service certifications often preferredTechnical certifications may be beneficial

Both roles involve assisting customers via phone or online, often in similar environments. The main difference is that Inbound Customer Service Associates primarily handle incoming inquiries, while Customer Support Representatives may also provide technical support or troubleshooting. Both positions require strong communication skills and customer service experience, making them closely related but distinct in focus.

What is an inbound customer service associate?

An inbound customer service associate is a professional who handles incoming calls, emails, or chats from customers seeking assistance, support, or information about products or services. They typically use customer relationship management (CRM) tools and require good communication skills to resolve issues efficiently. This role often involves following company protocols and maintaining a positive customer experience.
What are the most commonly searched types of Inbound Customer Service jobs in Illinois? The most popular types of Inbound Customer Service jobs in Illinois are:
What cities in Illinois are hiring for Inbound Customer Service Associate jobs? Cities in Illinois with the most Inbound Customer Service Associate job openings:
Inbound Customer Service Associate jobs near you
Infographic showing various Inbound Customer Service Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Associate

Ollie's

Champaign, IL • On-site

$15.50 - $16.50/hr

Part-time

Re-posted 20 days ago

Ollie's Bargain Outlet rating

4.8

Company rating: 4.8 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

648th of 730 rated retailers

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

  • BE A TEAM PLAYER- Associates are expected to be supportive and work together.
  • BE CARING- How do I treat others with courtesy, dignity, and respect?
  • BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
  • BE COMMITTED- Operate with grit, passion, tenacity, and action.
  • BE GROWING- How do we get better every day?
  • BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits:

  • 20% employee discount
  • Flexible Schedule
  • Strong career growth & talent development culture.

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.

Primary Responsibilities:

  • Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
  • Accurately and efficiently operate the cash register, approve refunds for other associates, and assist with training new Associates.
  • Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales
  • Support Ollie’s Army and other donation programs year-round. 
  • Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
  • Maintain the store appearance aand complete additional responsibilities as assigned.

    Qualifications:

    • High School diploma or equivalent preferred
    • 6 months of prior retail experience preferred
    • Ability to work evenings, weekends, and holidays on a regular basis
    • A positive attitude and team player who wants to engage and serve customers

    Physical Requirements:

    • Ability to lift and carry up to 50 pounds.
    • Ability to push and pull up to 35 pounds.
    • Ability to stand for extended periods and work in a safe manner.

    Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

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