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Customer Service Manager Jobs in Rochester, NY (NOW HIRING)

LandPro Equipment, LLC

Service Manager

Macedon, NY · On-site

$50K - $83K/yr

The next, you may be assisting a customer, coaching an employee, troubleshooting an issue in the ... What You'll Do As a Service Manager , you will: * lead the daily operations of the service ...

New

JRSV LLC

Customer Sales and Service Manager

Rochester, NY · On-site

$27K - $33.80K/yr

An Automotive Sales Service Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and ...

LandPro Equipment LLC

Service Manager

Macedon, NY · On-site

$50K - $83K/yr

The next, you may be assisting a customer, coaching an employee, troubleshooting an issue in the ... What You'll Do As a Service Manager , you will: * lead the daily operations of the service ...

New

LandPro Equipment, LLC

Service Manager

Macedon, NY · On-site

$50K - $83K/yr

The next, you may be assisting a customer, coaching an employee, troubleshooting an issue in the ... What You'll Do As a Service Manager , you will: * lead the daily operations of the service ...

JRSV LLC

Customer Sales and Service Manager

Rochester, NY · On-site

$27K - $33.80K/yr

An Automotive Sales Service Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and ...

Firematic Supply Co, Inc

Service Manager

Le Roy, NY · On-site

Service Manager - Fire Apparatus Refurbishment Center At Firematic Supply Co., we proudly support ... Communicating directly with fire departments and customers throughout projects * Reviewing ...

Firematic Supply Co, Inc

Service Manager

Le Roy, NY · On-site

Service Manager - Fire Apparatus Refurbishment Center At Firematic Supply Co., we proudly support ... Communicating directly with fire departments and customers throughout projects * Reviewing ...

SpecialtyRx

Client Service Manager

East Rochester, NY

$55K - $70K/yr

SpecialtyRx is seeking Client Service Manager located in the surrounding areas of Buffalo, NY The ... Along with demonstrating excellent customer service performance and consistence with SpecialtyRx ...

SpecialtyRx

Client Service Manager

East Rochester, NY · On-site

$55K - $70K/yr

SpecialtyRx is seeking Client Service Manager located in the surrounding areas of Buffalo, NY The ... Along with demonstrating excellent customer service performance and consistence with SpecialtyRx ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Terminix

Service Manager

Rochester, NY

$57K - $92K/yr

Our Service Managers play a key leadership role in our local Terminix branches. This role is all ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

Rentokil

Service Manager

Rochester, NY

$57K - $92K/yr

Our Service Managers play a key leadership role in our local Terminix branches. This role is all ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

Texas Roadhouse

Service Manager

Rochester, NY

$59K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rochester, NY · On-site

$59K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Henrietta, NY · On-site

$59K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do customer service manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer service manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Customer Service Manager jobs in Rochester, NY? For Customer Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rochester, NY look for? The top searched job categories for Customer Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Manager jobs? Cities near Rochester, NY with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $57,225 per year, or $27.5 per hour.
Service Manager

Service Manager

LandPro Equipment, LLC

Macedon, NY • On-site

$50K - $83K/yr

Full-time

Posted 2 days ago

Job description

Description:

Why LandPro Equipment?


We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.


Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.


At LandPro Equipment, our team members aren’t just employees, they’re PROs.


A Day in the Life of a Service Manager


As a Service Manager, no two days look exactly the same.


One moment you may be scheduling work, helping prioritize technician workloads, or reviewing repair orders. The next, you may be assisting a customer, coaching an employee, troubleshooting an issue in the shop, or reviewing department performance metrics and financials.


You’ll work closely with the service team, parts department, sales team, and dealership leadership to keep operations running smoothly while creating a positive customer experience.


This is a leadership role for someone who enjoys being boots on the ground, solving problems, and building a strong team culture.

Every day is different, but the goal is always the same: support the team, take care of the customer, and drive a successful service operation.


What You’ll Do


As a Service Manager, you will:

  • lead the daily operations of the service department
  • schedule, assign, and prioritize work based on technician skillsets and department needs
  • support technicians with troubleshooting, workflow management, and operational guidance
  • develop, communicate, and enforce effective service department processes
  • build and maintain strong customer relationships through responsive communication and problem solving
  • review work orders for accuracy and completeness prior to billing
  • monitor department KPIs, labor performance, profitability, and operational efficiency
  • develop department budgets and goals aligned with dealership objectives
  • support recruiting, onboarding, coaching, and employee development activities
  • partner with sales and parts departments to support the overall customer experience
  • help coordinate customer events, clinics, and promotional activities
  • ensure tools, equipment, and shop operations are maintained safely and efficiently

What You Bring


You’ll be a great fit for this Service Manager role if you:

  • enjoy leading people and building strong teams
  • thrive in a fast-paced, hands-on environment
  • know how to balance customer service with operational efficiency
  • stay organized and focused when priorities shift throughout the day
  • communicate effectively with customers, technicians, and leadership
  • are comfortable making decisions and solving problems in real time

What You Need to be a LandPro Service Manager:

  • management experience in a service-related environment such as ag, automotive, or repair operations
  • strong organizational and scheduling skills
  • understanding of service department KPIs, labor performance, and financial reporting
  • ability to lead employees, manage processes, and drive accountability
  • strong customer service and communication skills
  • ability to use Microsoft Office and dealership software systems
  • ability to analyze and interpret operational reports

It’s a Plus if You Have:

  • agricultural equipment or dealership experience
  • mechanical or repair background with hands-on shop exposure
  • experience leading technicians or service teams
  • familiarity with John Deere or competitive equipment
  • proven track record of improving department growth and performance
  • experience with retail counter operations or dealership workflows
Requirements: