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Customer Service Manager Jobs in Rochester, NY (NOW HIRING)

Garber Randall

Service Manager

Canandaigua, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Acura of Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Volvo Cars Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Porsche Audi Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Garber Honda

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

TruGreen

Service Manager

Rochester, NY · On-site

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Bridgestone Americas, Inc.

Service Manager

Webster, NY · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

TruGreen

Service Manager

Rochester, NY

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Generac Power Systems, Inc.

Service Manager

Rush, NY · On-site

$22 - $28/hr

Coordinate and oversee field service activities including installs, service calls and customer concerns in a timely manner. * Manage projects along with field technician team ensuring seamless ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, NY

Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do customer service manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer service manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Customer Service Manager jobs in Rochester, NY? For Customer Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rochester, NY look for? The top searched job categories for Customer Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Manager jobs? Cities near Rochester, NY with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,225 per year, or $27.5 per hour.

Full-Time Assistant Customer Service Manager Store #453

Northeast Grocery

Spencerport, NY • On-site

$18.50/hr

Full-time

Posted 7 days ago

Job description

Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates. 
  • Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible 
  • Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures. 
  • Assists in writing of the schedule weekly for front-end associates and maintains proper staffing. 
  • Makes certain that associates are properly informed and trained about all promotions and fundraisers.
  • Ensures that merchandise returns are fulfilled throughout the day
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
  • Finish and retain reports/ logs needed for store audit and state inspection
  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
  • Maintains supplies for front-end, places orders when needed and keeps inventory
  • Performs special store level tasks/projects as assigned by the store manager
     
MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE
  • Ability to read, write, and perform basic math functions
  •  Possess basic computer skills
  • Possess strong communication skills
PHYSICAL REQUIREMENTS
EQUIPMENT USED

Operation of the following

  • Cash register
  • Telephone system
  • Scanner
  • Scale
  • Ladder (must be at least 18 years of age)
     

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

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