ZipRecruiter

Log In

1

Customer Service Manager Jobs in Rochester, NY (NOW HIRING)

Garber Randall

Service Manager

Canandaigua, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Garber Honda

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Volvo Cars Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Acura of Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Porsche Audi Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Firematic Supply Co, Inc

Service Manager

Le Roy, NY · On-site

Service Manager - Fire Apparatus Refurbishment Center At Firematic Supply Co., we proudly support ... Communicating directly with fire departments and customers throughout projects * Reviewing ...

Firematic Supply Co, Inc

Service Manager

Le Roy, NY · On-site

Service Manager - Fire Apparatus Refurbishment Center At Firematic Supply Co., we proudly support ... Communicating directly with fire departments and customers throughout projects * Reviewing ...

Bridgestone Americas, Inc.

Service Manager

Webster, NY · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Brockport, NY

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rochester, NY

Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.3K

$99.7K

How much do customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service manager in Rochester, NY is $57,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Customer Service Manager jobs in Rochester, NY? For Customer Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rochester, NY look for? The top searched job categories for Customer Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Manager jobs? Cities near Rochester, NY with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,251 per year, or $27.5 per hour.
Customer Service Manager

Customer Service Manager

Fonte Surgical Supply, Inc.

Irondequoit, NY • On-site

$50K/yr

Full-time

Posted 28 days ago

Job description

Position Summary
We are seeking an experienced and highly organized Customer Service Manager to oversee daily customer service operations and manage a team of 4–8 employees handling online sales and telephone sales. The ideal candidate will be responsible for directing daily workflow, ensuring exceptional customer service, improving sales performance, and maintaining efficient communication across all customer channels.
The Customer Service Manager will lead by example, coach staff, monitor performance, resolve escalated customer issues, and ensure a positive customer experience while supporting company sales goals.
Key Responsibilities:
Team Management & Leadership:
  • Supervise, direct, and support a team of 4–8 customer service and sales employees on a daily basis.
  • Schedule and coordinate staff coverage for phone and online sales operations.
  • Provide ongoing coaching, training, and performance feedback.
  • Monitor employee productivity, attendance, and customer interaction quality.
  • Foster a positive, professional, and team-oriented work environment.
Customer Service Operations:
  • Ensure exceptional customer service through telephone, email, and online sales platforms.
  • Resolve escalated customer complaints and service issues promptly and professionally.
  • Maintain high customer satisfaction standards and response times.
  • Develop and improve customer service procedures and workflows.
Sales Support & Oversight:
  • Monitor and support telephone and online sales performance.
  • Assist team members in closing sales and increasing customer retention.
  • Review order processing, customer inquiries, and follow-up communications.
  • Identify opportunities to improve sales effectiveness and customer experience.
Administrative & Reporting Duties:
  • Track customer service metrics and employee performance.
  • Maintain accurate records of customer interactions and sales activity.
  • Prepare operational reports and provide updates to management.
  • Ensure policies and procedures are followed consistently.

Qualifications:
  • Previous management or supervisory experience in customer service, retail, online sales, or call center operations preferred.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Experience handling telephone sales and online customer support.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency with computers, email systems, CRM software, and online sales platforms.

Preferred Skills:
  • Sales management experience.
  • Experience supervising small teams (4–8 employees).
  • Strong organizational and scheduling abilities.
  • Ability to motivate staff and improve performance.

Physical & Work Requirements:
  • Ability to work in an office or customer service environment.
  • Ability to sit, stand, and communicate by phone and computer for extended periods.

Compensation:
  • Base salary starting at $50,000 annually.

Additional Performance-based bonus opportunities tied to sales performance, customer service goals, team
productivity, and overall operational success.