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Customer Service Manager Jobs in Rochester, NY (NOW HIRING)

Byrne Dairy

Food Service Manager

Rochester, NY · On-site

$52K - $55K/yr

Food Service Manager Sonbyrne Sales, Inc. / Byrne Dairy & Deli a local growing, family-owned ... Ensures that the food offered to customers is of superior quality. Maintains excellent ...

Wilkins RV

Assistant Service Manager

Churchville, NY · On-site

$55K - $80K/yr

Assistant Service Manager - Churchville, NY Salary Range: * $55,000 - $80,000 annually (includes ... This position oversees the entire customer service experience from the point of setting the ...

Wilkins RV

Assistant Service Manager

Churchville, NY · On-site

$55 - $80/hr

This position oversees the entire customer service experience from the point of setting the ... Requirements * 2 years' experience in a management position is preferred but not required. * Strong ...

New

Wilkins RV

Assistant Service Manager

NY · On-site

$55K - $80K/yr

Assistant Service Manager - Churchville, NY Salary Range: * $55,000 - $80,000 annually (includes ... This position oversees the entire customer service experience from the point of setting the ...

Kohl's

Full-Time Customer Service Supervisor

Rochester, NY · On-site

$19.50 - $30.25/hr

Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...

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Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rochester, NY?

The most popular types of Customer Service jobs in Rochester, NY are:

What are popular job titles related to Customer Service Manager jobs in Rochester, NY?

For Customer Service Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Service Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Manager jobs?

Cities near Rochester, NY with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,225 per year, or $27.5 per hour.

Food Service Manager

Byrne Dairy and Deli

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Description:
Byrne Dairy & Deli - Food Service Manager - Full Time
Benefits Including Paid Vacation
Scoop Up Success with Byrne Dairy & Deli : Where Fresh Opportunities Are Always on the Menu!
Sonbyrne Sales, Inc. / Byrne Dairy & Deli a local growing, family-owned company is actively seeking a Food Service Manager. We offer competitive salary and great benefits. We are dedicated to creating a work environment where employees do their best work and deeply committed to advancing our employees.
Purpose of Position
Manages the entire foodservice program in a single Byrne Dairy and Deli store according to company policies, procedures, and federal/state requirements. Provides leadership, support, and guidance to ensure that food quality standards, inventory levels, food safety guidelines and customer service expectations are met. Ensures that the food offered to customers is of superior quality. Maintains excellent relationships with all employees. Promotes professional growth and development of the entire team. In addition, the foodservice manager will foster strong inter-departmental relations and integrate the foodservice department with the store.
Job Responsibilities
As a Food Service Manager, it will be up to you to create and build upon a positive and family-oriented culture and a profitable retail business environment, with the overall goal of helping us to continue to grow a successful organization. From overseeing food service department and employee development to ensuring that the food service department is kept clean, you will take a direct and active role in all aspects of the day-to-day operations of the food service department.
The list below contains tasks that are typically associated with the job. It is not all-inclusive and may vary.
  • Ensuring customer loyalty by providing exceptional customer service, responding to customer's questions, and resolving their problems and needs in a friendly, accurate and timely manner.
  • Ensures that all federal, state and company regulations and standards for product freshness, safety, refrigeration, and sanitation are met.
  • Ensures that food items are stored in a safe and hazard free environment.
  • Ensure that all food items are prepared and served according to recipe cards.
  • Always provides excellent customer service.
  • Properly place product orders for foodservice department
  • Accurately complete weekly and end of month foodservice inventory
  • Train, motivate and develop foodservice employees.
  • Upkeep of all foodservice equipment including cleaning of ice cream machines.
  • Perform other functions that may be assigned by Store Manager or District Manager

Job Requirements
As a Food Service Manager, you must be the type of motivated and positive individual who enjoys rolling up your sleeves and doing whatever it takes to get the job done. You must also be highly organized and detail-oriented with strong analytic and prioritization skills. It is also important that you display excellent verbal and written communication, interpersonal and customer-service skills. Food Service Managers work a minimum of 45 hours weekly.
  • High School Diploma
  • Minimum 1 year food service management experience
  • Minimum 2 years' experience working in food service industry.
  • Enter, transcribe, record, store or maintain information in either written or electronic form.
  • Able to handle responsibility for ensuring proper presentation, portion control and maintenance of proper serving temperatures.
  • Required to perform duties inside cooler and freezer.
  • Supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions. Develop and/or implement new and current policies/procedures/standards and/or rules/regulations.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must be able to lift and/or move up to 50 pounds. The employee must be able to work in varying temperatures. Working in coolers and freezers.
Benefits
As a Food Service Manager with Byrne Dairy & Deli, you will be part of an established and respected family-owned company with one of the region's most recognized and popular brands. We will provide you with comprehensive online and hands-on training to prepare you for your role plus ongoing product and professional training to ensure your continued success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also plenty of room for advancement in our organization, with opportunities to move into management roles at the district level and beyond. Your hard work and professional dedication will be rewarded with a competitive compensation package that includes benefits.
Your benefits will include:
  • Medical, dental and vision coverage
  • Advanced Scheduling
  • 401(k)
  • Paid vacation
  • Paid sick leave
  • Scholarships
  • Employee recognition program

Estimated Salary: $52,000-55,000 annually
Employers Disclaimer
  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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