Rochester, NY · On-site
$20 - $25/hr
The Customer Service role is vital in ensuring exceptional support to customers through effective ... This individual contributor position operates under direct management and primarily works regular ...
Quick apply
Rochester, NY · On-site
$20 - $25/hr
The Customer Service role is vital in ensuring exceptional support to customers through effective ... This individual contributor position operates under direct management and primarily works regular ...
Rochester, NY · On-site
$20 - $21/hr
... products, services, orders, and account status. * Troubleshoot customer issues and work with ... Other Duties * Support ad hoc assignments as directed by leadership. * Maintain a positive ...
Quick apply
Rochester, NY · On-site
$20 - $21/hr
... products, services, orders, and account status. * Troubleshoot customer issues and work with ... Other Duties * Support ad hoc assignments as directed by leadership. * Maintain a positive ...
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...
North Chili, NY · On-site
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
North Chili, NY · On-site
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Pittsford, NY · On-site
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Pittsford, NY · On-site
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Canandaigua, NY · On-site
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Canandaigua, NY · On-site
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$14.25 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$14.25 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Webster, NY · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Webster, NY · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$13.75 - $19/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$13.75 - $18.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$13.75 - $18.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Ontario, NY · On-site
$14 - $19.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Ontario, NY · On-site
$14 - $19.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Webster, NY · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Webster, NY · On-site
$13.25 - $18.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Brockport, NY · On-site
$13.50 - $18.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Brockport, NY · On-site
$13.50 - $18.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$13.75 - $18.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$13.75 - $18.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Spencerport, NY · On-site
$13.50 - $18.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Spencerport, NY · On-site
$13.50 - $18.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$14.25 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$14.25 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$14.25 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Rochester, NY · On-site
$14.25 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$38.5K - $52.6K
6% of jobs
$52.6K - $66.7K
2% of jobs
$66.7K - $80.9K
4% of jobs
$93.9K is the 25th percentile. Wages below this are outliers.
$80.9K - $95K
14% of jobs
$95K - $109.1K
16% of jobs
The median wage is $120.4K / yr.
$109.1K - $123.2K
10% of jobs
$123.2K - $137.4K
18% of jobs
$142.4K is the 75th percentile. Wages above this are outliers.
$137.4K - $151.5K
15% of jobs
$151.5K - $165.6K
6% of jobs
$165.6K - $179.8K
4% of jobs
$179.8K - $193.9K
5% of jobs
$38.5K
$121.7K
$193.9K
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
The most popular types of Customer Service jobs in Rochester, NY are:
For Director Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
The top searched job categories for Director Customer Service jobs in Rochester, NY are:
Cities near Rochester, NY with the most Director Customer Service job openings:
$20 - $25/hr
Full-time
PTO
Posted 22 days ago
The Customer Service role is vital in ensuring exceptional support to customers through effective communication, accurate order processing, and thorough product knowledge. This individual contributor position operates under direct management and primarily works regular day shifts using basic helpdesk tools. Beyond handling customer inquiries, the role also involves collaboration across departments to enhance service delivery.
Responsibilities
Preferred Qualifications
