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Night Customer Service Jobs in Rochester, NY (NOW HIRING)

Domino's

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... We are searching for qualified customer service reps with personality and people skills. We're ...

Domino's Pizza

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... We are searching for qualified customer service reps with personality and people skills. We're ...

Midas Hospitality

Night Auditor

Canandaigua, NY · On-site

$14.25 - $19/hr

Previous hotel Front Desk, Night Audit, customer service, accounting, cashiering, or related experience preferred but not required. High school diploma or equivalent preferred. Strong attention to ...

Webster Location

Customer Advisor I

Webster, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... WEEKEND AND NIGHT AVAILABILITY PREFERRED!** Requirements: * Customer Advisors will be hired into ...

Delta Sonic

Customer Advisor I

Webster, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... WEEKEND AND NIGHT AVAILABILITY PREFERRED!** Requirements: * Customer Advisors will be hired into ...

Webster Location

Customer Advisor I

Webster, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... WEEKEND AND NIGHT AVAILABILITY PREFERRED!** Requirements: * Customer Advisors will be hired into ...

DELTA SONIC CAR WASH

Customer Advisor I

Webster, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... WEEKEND AND NIGHT AVAILABILITY PREFERRED!** Requirements: * Customer Advisors will be hired into ...

Delta Sonic

Customer Advisor I

Webster, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... WEEKEND AND NIGHT AVAILABILITY PREFERRED!** Requirements: * Customer Advisors will be hired into ...

Webster Location

Customer Advisor I

Webster, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... Weekend and night availability preferred! Requirements: * Customer Advisors will be hired into the ...

Delta Sonic

Customer Advisor I

Webster, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... WEEKEND AND NIGHT AVAILABILITY PREFERRED!** Requirements: * Customer Advisors will be hired into ...

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All JobsCustomer Service JobsNight Customer Service JobsNight Customer Service Jobs in Rochester, NY

Night Customer Service information

See Rochester, NY salary details

$9

$17

$27

How much do night customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for night customer service in Rochester, NY is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.66 per hour, depending on experience, location, and employer.

What is a night customer service representative?

Night Customer Service representatives are professionals who assist customers during nighttime hours, often when regular business offices are closed. They handle inquiries, resolve issues, and provide support through phone, email, chat, or in-person, depending on the company. This role is essential for businesses that operate 24/7 or have customers in different time zones. Night shifts may require employees to work overnight or late evening hours, and strong communication and problem-solving skills are essential.

What are the key skills and qualifications needed to thrive as a night customer service representative?

To thrive as a Night Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is usually required. Patience, resilience, and the ability to remain calm under pressure are soft skills that help you excel in late-night or high-stress situations. These skills ensure efficient resolution of customer issues, maintain service quality during off-hours, and contribute to overall customer satisfaction.

What are some typical challenges faced by night customer service representatives and how can they overcome them?

Night Customer Service representatives often encounter challenges such as handling a higher volume of urgent issues, managing limited support resources during off-peak hours, and maintaining alertness throughout late shifts. To overcome these, it's important to develop strong problem-solving skills, become well-versed in company protocols, and utilize available knowledge bases efficiently. Teamwork and clear communication with colleagues on earlier or later shifts also help ensure a smooth handover of unresolved issues and maintain consistent service quality.

What is the difference between Night Customer Service vs Customer Support Specialist?

AspectNight Customer ServiceCustomer Support Specialist
Work HoursPrimarily overnight shifts, often from late evening to early morningTypically daytime hours, but may include evening shifts depending on the company
Work EnvironmentCall centers, online chat, or remote settings with a focus on night operationsOffice or remote, handling customer inquiries via phone, email, or chat during regular hours
Required SkillsCustomer service skills, patience, problem-solving, ability to work overnightCommunication skills, technical knowledge, problem-solving, adaptability
Common IndustriesRetail, hospitality, tech support, e-commerceRetail, tech, telecommunications, finance

Night Customer Service roles focus on providing support during overnight hours, often requiring specific shift flexibility. Customer Support Specialists typically work during regular hours but share similar skills and responsibilities. The main difference lies in the work hours and environment, with Night Customer Service tailored for overnight operations.

What are the most commonly searched types of Customer Service jobs in Rochester, NY?

The most popular types of Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Night Customer Service jobs?

Cities near Rochester, NY with the most Night Customer Service job openings:

Night Customer Service jobs near you
Infographic showing various Night Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 30% Full Time, and 70% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Customer Service Representative

Domino's

Newark, NY • On-site

$16 - $18.50/hr

Full-time

Re-posted 28 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,936 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies

Job description

DESCRIPTION
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
As part of our crew, your responsibilities will include:
  • Operating all equipment.
  • Stocking ingredients from delivery area to storage, work area, walk-in cooler.
  • Preparing products
  • Receiving and processing telephone orders.
  • Taking inventory and completing associated paperwork.
  • Cleaning equipment and facility approximately daily.

We offer flexible scheduling and competitive wages for all team members.
Domino's is an equal opportunity employer.
REQUIREMENTS
  • Must be 18 years of age or older
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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