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Night Customer Service Jobs (NOW HIRING)

Prime, Inc.

Night Customer Service Associate

Springfield, MO

$13.25 - $18.25/hr

Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet Manager Group ...

Prime, Inc.

Night Customer Service Associate

Springfield, MO · On-site

$13.25 - $18.25/hr

Overview Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet ...

PLS

Night Customer Service Representative

Norwalk, CA · On-site

$18.47 - $20.47/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Night Customer Service Representative

Los Angeles, CA · On-site

$18.47 - $20.47/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Night Customer Service Representative

Los Angeles, CA

$17.25 - $23.50/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Night Customer Service Representative

Norwalk, CA

$16.50 - $22.25/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

B&B Bagel Company South

Customer Service

Columbia, MO

$15/hr

Customer Service - Part Time B&B Bagel Company South | 124 E Nifong Blvd Join our vibrant team at B ... Schedule Part-time hours with no night shifts. Why You'll Love Working Here * Join a dedicated and ...

Widder MGT, LLC (KFC)

Customer Service

Aberdeen, OH

$13 - $17.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ...

Widder MGT, LLC (KFC)

Customer Service

Coshocton, OH

$14.25 - $19.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ...

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Night Customer Service information

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How much do night customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for night customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Night Customer Service representatives and how can they overcome them?

Night Customer Service representatives often encounter challenges such as handling a higher volume of urgent issues, managing limited support resources during off-peak hours, and maintaining alertness throughout late shifts. To overcome these, it's important to develop strong problem-solving skills, become well-versed in company protocols, and utilize available knowledge bases efficiently. Teamwork and clear communication with colleagues on earlier or later shifts also help ensure a smooth handover of unresolved issues and maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Night Customer Service Representative, and why are they important?

To thrive as a Night Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is usually required. Patience, resilience, and the ability to remain calm under pressure are soft skills that help you excel in late-night or high-stress situations. These skills ensure efficient resolution of customer issues, maintain service quality during off-hours, and contribute to overall customer satisfaction.

What are Night Customer Service representatives?

Night Customer Service representatives are professionals who assist customers during nighttime hours, often when regular business offices are closed. They handle inquiries, resolve issues, and provide support through phone, email, chat, or in-person, depending on the company. This role is essential for businesses that operate 24/7 or have customers in different time zones. Night shifts may require employees to work overnight or late evening hours, and strong communication and problem-solving skills are essential.

What is the difference between Night Customer Service vs Customer Support Specialist?

AspectNight Customer ServiceCustomer Support Specialist
Work HoursPrimarily overnight shifts, often from late evening to early morningTypically daytime hours, but may include evening shifts depending on the company
Work EnvironmentCall centers, online chat, or remote settings with a focus on night operationsOffice or remote, handling customer inquiries via phone, email, or chat during regular hours
Required SkillsCustomer service skills, patience, problem-solving, ability to work overnightCommunication skills, technical knowledge, problem-solving, adaptability
Common IndustriesRetail, hospitality, tech support, e-commerceRetail, tech, telecommunications, finance

Night Customer Service roles focus on providing support during overnight hours, often requiring specific shift flexibility. Customer Support Specialists typically work during regular hours but share similar skills and responsibilities. The main difference lies in the work hours and environment, with Night Customer Service tailored for overnight operations.

More about Night Customer Service jobs
What cities are hiring for Night Customer Service jobs? Cities with the most Night Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Night Customer Service jobs? States with the most job openings for Night Customer Service jobs include:
Night Customer Service jobs near you
Infographic showing various Night Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Night Customer Service Associate

Prime, Inc.

Springfield, MO

$13.25 - $18.25/hr

Full-time

Re-posted 15 days ago

Prime Inc. rating

5.9

Company rating: 5.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet Manager Group and drivers to develop solutions that provide excellent service customer service, solve problems and provide solutions to the customer. 


Essential Duties and Responsibilities include the following:

  • Track freight for customers as requested.
  • Create customer reports and update throughout the shift.
  • Answer and respond to phone calls and questions from customers.
  • Resolve problems real-time and comomunicate any issues with day shift.
  • Plan trucks as needed throughout the shift.
  • Cultivate positive and productive relationships with customers and shippers.
  • Work with Fleet Managers and Drivers to ensure driver needs are met while providing excellent customer service.
  • Performs related work as required.
  • Overnight availability required.

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 45 WPM.  Multitasking and a flexible schedule required.  Some weekend work will be necessary for this position.

Experience, Education, and Training

A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required.

What Prime Inc. employees say

Pay

Benefits

Hours and flexibility

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