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EvergreenHealth

Volunteer Customer Service Coordinator

Kirkland, WA · On-site

$22.59 - $36.14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides mentorship and customer service training to EvergreenHealth information desk volunteers and supports internal customer service excellence initiative. Responsible for information desk ...

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EvergreenHealth

Volunteer Customer Service Coordinator

Kirkland, WA · On-site

$22.59 - $36.14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides mentorship and customer service training to EvergreenHealth information desk volunteers and supports internal customer service excellence initiative. Responsible for information desk ...

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As of Aug 17, 2026, the average hourly pay for volunteer customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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As a Volunteer Customer Service representative, you will typically interact directly with the public either in person, by phone, or via email to answer questions, provide information, and resolve basic issues. Daily tasks may include greeting visitors, handling inquiries, assisting with event registration, or helping coordinate resources for community programs. Depending on the organization, you might also support administrative functions or help train new volunteers. You'll often work as part of a collaborative team, gaining valuable experience in client support and interpersonal communication. This role is a great way to develop customer service expertise while making a meaningful difference in your community.

What skills and qualifications are needed for volunteer customer service?

To thrive as a Volunteer Customer Service representative, strong communication skills, problem-solving abilities, and a genuine desire to help others are essential, often with no formal educational qualifications required. Familiarity with basic office software, phone systems, and customer relationship management (CRM) tools can be beneficial. Outstanding soft skills include patience, empathy, active listening, and teamwork. These attributes ensure effective support for clients or patrons while fostering a positive environment within diverse volunteer-driven organizations.

What are some good volunteer customer service jobs?

Volunteer customer service jobs include roles such as assisting at food banks, shelters, or nonprofit organizations where communication and problem-solving skills are valuable. These positions often require patience, empathy, and good interpersonal skills, and may involve working with diverse populations or using basic computer tools. They provide opportunities to gain experience while supporting community needs.

What is a volunteer customer service?

A Volunteer Customer Service job involves assisting customers or clients without financial compensation, usually for a nonprofit, charity, or community organization. Responsibilities may include answering inquiries, providing information, resolving minor issues, and ensuring a positive experience. Volunteers help support the organization's mission by delivering friendly and helpful service.

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Infographic showing various Volunteer Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Volunteer Customer Service Coordinator

Evergreen Health

Kirkland, WA • On-site

$22.59 - $36.14/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Wage Range: $22.59 - $36.14 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary:
Provides mentorship and customer service training to EvergreenHealth information desk volunteers and supports internal customer service excellence initiative. Responsible for information desk volunteer orientation, updates, and ongoing training. Assists with clerical duties, special projects and record keeping of Volunteer Program. Works closely with Volunteer Department to enhance volunteer opportunities with information desks and in other areas.

Primary Duties:
1. Coordinates and leads volunteers assigned to staff the information desks to ensure a positive patient experience and support operational excellence.
2. Maintains Information Desk policies, procedures, and training resources.
3. Coordinates volunteer schedules and tracks volunteer attendance.
4. Conducts information desk training for new volunteers. Tracks organizational training and assessments of information desk volunteers.
5. Provides guidance, coaching and performance feedback to Information Desk volunteers. Demonstrates best practices to promote a culture of customer service excellence, professional guest-centered interactions, adherence to established standards and the consistent delivery of a positive and efficient guest experience.
6. Responds to guest, volunteer, and operational concerns about the Information Desk. When necessary, assesses patient and visitor needs and activates appropriate emergency response protocols.
7. Ensures volunteers are compliant with applicable department competencies and hospital policies.
8. Supports the Gift Shop as needed.
9. Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:
High School graduate or equivalent
2 years of customer service experience
Exceptional customer service skills
Knowledge of customer service excellence processes and procedures.
Ability to train others in customer service excellence processes and procedures and motivate others to provide excellent customer service
Ability to communicate effectively by phone and in person.
Ability to maintain a positive, cooperative, and customer-focused approach, fostering effective relationships through professional, engaging interactions and a demonstrated commitment to assisting others.
Good organizational skills and the ability to work successfully with frequent interruptions.

DESIRED for the position:
Training experience
Healthcare experience

Benefit Information:
Choices that care for you and your family

At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
Medical, vision and dental insurance
On-demand virtual health care
Health Savings Account
Flexible Spending Account
Life and disability insurance
Retirement plans (457(b) and 401(a) with employer contribution)
Tuition assistance for undergraduate and graduate degrees
Federal Public Service Loan Forgiveness program
Paid Time Off/Vacation
Extended Illness Bank/Sick Leave
Paid holidays
Voluntary hospital indemnity insurance
Voluntary identity theft protection
Voluntary legal insurance
Pay in lieu of benefits premium program
Free parking
Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth

Employment Type: Part-Time
Evergreen Health logo

About Evergreen Health

Sourced by ZipRecruiter

Evergreen Health, located in Buffalo, NY, US, is a reputable organization in the healthcare industry. Established in 1983 initially as an AIDS Service Organization, it has continually evolved to meet the diverse health needs of the individuals it serves. Their objective extends beyond just providing medical care, as they believe in fostering an environment that promotes comprehensive health, wellness and recovery. The website, evergreenhs.org, provides an insight into their extensive range of services including primary and specialty medical care, supportive services, pharmacy services, community health, behavioral health, and substance use disorders services.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Buffalo, NY, US

Year founded

1983

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