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At Home Customer Service Jobs in Rochester, NY (NOW HIRING)

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Responsibilities ... Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Provide accurate information regarding products, services, orders, and account status. * Troubleshoot customer issues and work with internal teams to resolve concerns quickly. * Document all customer ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $19/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Batavia, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Greece, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Batavia, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Victor, NY · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$15.50 - $18.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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All JobsAt Home Customer Service JobsAt Home Customer Service Jobs in Rochester, NY

At Home Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do at home customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for at home customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an at home customer service representative?

To excel as an At Home Customer Service Representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, basic computer proficiency, and sometimes certification in customer service are typically required. Patience, empathy, and self-motivation are standout soft skills for managing customer inquiries and working independently. These skills ensure effective customer support, high satisfaction, and productivity in a remote work environment.

What is the difference between At Home Customer Service vs Call Center Customer Service?

AspectAt Home Customer ServiceCall Center Customer Service
Work EnvironmentRemote, home-basedTypically in a dedicated call center facility or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsSimilar credentials, often with additional training
Industry UsageCommon across retail, tech, healthcare, and morePrimarily in telecommunications, retail, and service sectors
Work ScheduleFlexible, often part-time or full-timeSet shifts, often fixed hours

At Home Customer Service roles involve assisting customers remotely from home, offering flexibility and a variety of industry options. Call Center Customer Service typically refers to roles within a centralized facility or remote positions focused on high-volume call handling. Both roles require similar skills and credentials but differ mainly in work environment and scheduling.

What are some common challenges faced by at home customer service representatives, and how can they be managed?

At Home Customer Service representatives often face challenges such as staying motivated in a remote environment, managing distractions at home, and maintaining clear communication with both customers and team members. To overcome these, it's important to set up a dedicated, quiet workspace, establish a consistent daily routine, and stay engaged with the team through regular virtual meetings and chat platforms. Time management and self-discipline are key to staying productive, and most companies provide training and support resources to help representatives succeed remotely.

What is an at home customer service representative?

At Home Customer Service jobs involve providing support to customers remotely, usually from your own home. Employees in these roles handle inquiries, resolve issues, and offer assistance via phone, email, or chat. These positions often require strong communication skills, a reliable internet connection, and a quiet workspace. Many companies offer training and support to help remote customer service representatives succeed in their roles.

How to become an at-home customer service representative?

To become an at-home customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Employers often require previous customer service experience and may provide training on specific tools or software used in remote support roles.
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to At Home Customer Service jobs in Rochester, NY? For At Home Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching At Home Customer Service jobs in Rochester, NY look for? The top searched job categories for At Home Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Customer Service jobs? Cities near Rochester, NY with the most At Home Customer Service job openings:
At Home Customer Service jobs near you
Infographic showing various At Home Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative (CSR) - Home & Auto Insurance

SimcoHR

Canandaigua, NY • On-site

$45K - $75K/yr

Full-time

Posted 24 days ago

Job description

Job Title: Customer Service Representative (CSR) – Home & Auto
Location: Hybrid, Canandaigua, NY
Company: Simco Insurance Agency
Compensation: $45,000–$75,000 annually (based on experience)
Employment Type: Full-Time (Hourly)

Position Overview

Simco Insurance Agency is seeking a detail-oriented and client-focused Customer Service Representative (CSR) to support our Home & Auto (Personal Lines) business. This role is essential in delivering an exceptional client experience by managing day-to-day service needs, maintaining strong relationships, and ensuring policy accuracy and responsiveness.

Key Responsibilities
  • Serve as the primary point of contact for client inquiries related to coverage, billing, and claims
  • Provide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiums
  • Process policy changes such as endorsements, renewals, cancellations, and updates to client information
  • Assist clients with claims questions and provide guidance through the claims process
  • Resolve client issues efficiently and professionally, ensuring high satisfaction
  • Generate and present insurance quotes, including comparisons across carriers when appropriate
  • Maintain accurate and detailed documentation of all client interactions within agency systems
  • Work across agency management systems, carrier portals, and internal tools to ensure seamless service delivery
  • Partner with producers and carriers to support client retention and account growth
Qualifications & Requirements
  • Active NYS Personal Lines license required
  • NYS Commercial Insurance license preferred
  • Minimum 2 years of Personal Lines insurance experience required
  • Experience working with agency management systems (EZLynx preferred)
  • Strong understanding of Home & Auto insurance products and coverage
Key Skills & Competencies
  • Communication: Ability to clearly explain complex insurance concepts to clients
  • Problem-Solving: Resourceful and proactive in resolving client concerns
  • Attention to Detail: High level of accuracy in policy handling and documentation
  • Customer Focus: Empathy, patience, and a service-first mindset
  • Technical & Data Proficiency:
    • Strong proficiency in Microsoft Office Suite including Excel, Outlook, Word, Teams
    • Ability to manage, analyze, and validate detailed client and policy data with a high degree of accuracy
    • Comfortable working across multiple systems, including agency management systems and carrier portals
  • Time Management: Ability to manage multiple priorities in a fast-paced environment
Work Environment
  • Hybrid role based in Canandaigua, NY
  • Collaborative, team-oriented environment with a strong focus on client service

Simco Insurance Agency values professionalism, accuracy, and a client-first mindset. We are looking for individuals who take pride in delivering exceptional service and building lasting client relationships.