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Optimum Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Gates, NY · On-site

$16 - $18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Rochester, NY

Optimum Customer Service Representative information

See Rochester, NY salary details

$9

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How much do optimum customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for optimum customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

Does Optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in physical call centers and are not commonly offered as remote roles. However, some customer service jobs may have remote options depending on company policies and current staffing needs. It is advisable to check the specific job listings for remote work opportunities.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to make $2000 a week working from home?

Optimum Customer Service Representatives can increase their earnings by working full-time hours, handling high call volumes, and gaining experience to qualify for higher-paying shifts or bonuses. Developing strong communication skills and familiarity with customer service tools can also improve productivity and earning potential. Earning $2000 weekly typically requires consistent full-time work and possibly multiple shifts or overtime, depending on pay rates and company policies.

How much does Optimum Sales Rep make?

Optimum Customer Service Representatives typically earn an average hourly wage of around $15 to $20, with additional commissions or bonuses based on sales performance. Total compensation can vary depending on experience, location, and sales targets, and some roles may include benefits and incentives.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What job makes $10,000 a month without a degree?

Optimum Customer Service Representatives typically do not earn $10,000 a month without significant experience or bonuses. High-paying roles that can reach this level often involve sales, real estate, or specialized trades, which may require strong communication skills, certifications, or a proven track record rather than formal degrees.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Rochester, NY? For Optimum Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Optimum Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Optimum Customer Service Representative jobs? Cities near Rochester, NY with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Lifetime Assistance

Gates, NY • On-site

$19 - $22/hr

Other

Medical, PTO

Posted 10 days ago

Job description

Customer Service Representative (CSR)

Job Category: Comm and Voc Services Requisition Number: CUSTO002365

Full-Time

Production Program Admin | Rochester, NY 14624, USA

Pay or shift range: $19 USD to $22 USD The listed salary range reflects the budgeted compensation for this position. Final offers may vary based on factors such as the candidate's experience, education, qualifications, and other job-related considerations.

Description

Lifetime Assistance – Customer Service Representative (CSR) Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it's a chance to transform lives, including your own.

Position Overview:

Job Title: Customer Service Representative (CSR) Location: Rochester, NY Department: Vocational Services Reports To: Business Development & Customer Service Supervisor Employment Type: Full-Time, Non-Exempt Starting Wage: $19-22/hour

Why You Should Work for Lifetime Assistance?

  • No-Premium Health Insurance: Access comprehensive healthcare without added cost.
  • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
  • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Generous paid time off and supportive scheduling.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

  • Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
  • Generate invoices, customer quotes, service tickets, shipping documentation, and related operational records.
  • Coordinate communication between customers, marketing staff, and production teams to ensure seamless service delivery.
  • Assist with maintaining customer accounts and supporting business development efforts.
  • Reconcile service and shipping tickets and maintain accurate customer records.
  • Assist with sales, marketing, and customer service reporting.
  • Provide coverage for the Business Development & Customer Service Supervisor when needed.
  • Work collaboratively with Vocational Services staff to ensure customer satisfaction and timely completion of projects.
  • Respond professionally to customer inquiries and help resolve service concerns.
  • Promote professionalism, positive customer interactions, and adherence to agency standards.

What You Bring:

  • Associate degree and two (2) years of relevant experience preferred; OR an equivalent combination of education and experience.
  • Strong customer service and relationship-building skills.
  • Excellent written and verbal communication abilities.
  • Strong organizational skills and attention to detail.
  • Computer proficiency and experience with Microsoft Office applications.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively with customers, production staff, and leadership.
  • May be required to meet Lifetime Assistance Vehicle Operator Requirements.
  • Ability to frequently lift and/or move up to 40 pounds.

Our Mission & Culture:

  • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you're a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

"I am part of something bigger… Being a Lifetime Assistance employee means everything to me." — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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