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Amazon Customer Service From Home Jobs in Rochester, NY

Amazon

Area Manager II

Rochester, NY · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

ConServe

Customer Service Associate

Fairport, NY · On-site

$13.75 - $19/hr

This is a work from home opportunity and this position does not have a monthly bonus opportunity. Attendance is critical in this position. Position Summary : Our Customer Service Associate will ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. * Provide accurate information regarding products, services, orders, and account ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $19/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Rochester, NY

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17 - $18.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

Home Depot

Pro Customer Service/Sales

Rochester, NY · On-site

$17.50 - $19.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... The team supports every stage of the Pro customer journey, from efficient order fulfillment and ...

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All JobsAmazon Customer Service JobsAmazon Customer Service From Home JobsAmazon Customer Service From Home Jobs in Rochester, NY

Amazon Customer Service From Home information

See Rochester, NY salary details

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How much do amazon customer service from home jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for amazon customer service from home in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service from Home?

An Amazon Customer Service From Home job involves assisting Amazon customers with their inquiries, orders, returns, and account issues—all from a remote location such as your home. Employees communicate with customers via phone, chat, or email, providing support and resolving problems efficiently. These roles require good communication skills, a reliable internet connection, and the ability to work independently. Amazon often provides training and equipment for these positions. Working from home offers flexibility and the comfort of working in your own environment.

How does working as an Amazon Customer Service from Home differ from in-office customer service roles?

Working from home as an Amazon Customer Service representative involves using secure, company-provided systems to assist customers via phone, chat, or email. Unlike in-office roles, remote representatives must be self-motivated and manage their schedules while maintaining a distraction-free workspace. Regular virtual meetings and training sessions help you stay connected with your team and updated on policies. While you enjoy the flexibility of working remotely, it's important to have strong communication skills and the ability to troubleshoot issues independently, as immediate in-person support from colleagues or supervisors isn’t always available.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service from Home representative?

To thrive as an Amazon Customer Service From Home representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and internal ticketing systems is typically required. Patience, empathy, and self-motivation are crucial soft skills for building rapport with customers and staying productive in a remote environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and consistent performance while working independently from home.

What is the difference between Amazon Customer Service From Home vs Amazon Technical Support From Home?

AspectAmazon Customer Service From HomeAmazon Technical Support From Home
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge or certifications often preferred
Work EnvironmentRemote, home-based customer service settingRemote, home-based technical support environment
Employer & Industry UsageAmazon customer service divisionAmazon technical support division
Common Search & Comparison IntentUnderstanding customer service roles at AmazonUnderstanding technical support roles at Amazon

Amazon Customer Service From Home focuses on assisting customers with orders, returns, and general inquiries, requiring strong communication skills. Amazon Technical Support From Home involves troubleshooting technical issues, often requiring technical knowledge or certifications. Both roles are remote, industry-specific, and serve Amazon's customer base, but they differ in skill requirements and daily tasks.

How can I work with Amazon customer service from home?

Amazon Customer Service from home roles typically involve remote customer support positions that require a computer, internet connection, and good communication skills. Applicants often need to complete an online application, pass a background check, and may undergo training before starting. These positions usually offer flexible schedules and may require familiarity with customer service tools and software.

What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY?

The most popular types of Amazon Customer Service jobs in Rochester, NY are:

What are popular job titles related to Amazon Customer Service From Home jobs in Rochester, NY?

For Amazon Customer Service From Home jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Amazon Customer Service From Home jobs in Rochester, NY look for?

The top searched job categories for Amazon Customer Service From Home jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Amazon Customer Service From Home jobs?

Cities near Rochester, NY with the most Amazon Customer Service From Home job openings:

Amazon Customer Service From Home jobs near you
Infographic showing various Amazon Customer Service From Home job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative | Billing Support

Customer Operations

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 18 days ago

Job description

Customer Service Representative

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Apply