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Amazon Customer Service From Home Jobs in Rochester, NY

Earn Haus

Work from Home

Rochester, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Rochester, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Webster, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Rochester, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Rochester, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Rochester, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Mount Morris, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Ionia, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Rochester, NY · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

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Amazon Customer Service From Home information

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How much do amazon customer service from home jobs pay per hour?

As of May 28, 2026, the average hourly pay for amazon customer service from home in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service From Home representative, and why are they important?

To thrive as an Amazon Customer Service From Home representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and internal ticketing systems is typically required. Patience, empathy, and self-motivation are crucial soft skills for building rapport with customers and staying productive in a remote environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and consistent performance while working independently from home.

How does working as an Amazon Customer Service representative from home differ from in-office customer service roles?

Working from home as an Amazon Customer Service representative involves using secure, company-provided systems to assist customers via phone, chat, or email. Unlike in-office roles, remote representatives must be self-motivated and manage their schedules while maintaining a distraction-free workspace. Regular virtual meetings and training sessions help you stay connected with your team and updated on policies. While you enjoy the flexibility of working remotely, it's important to have strong communication skills and the ability to troubleshoot issues independently, as immediate in-person support from colleagues or supervisors isn’t always available.

What is an Amazon Customer Service From Home job?

An Amazon Customer Service From Home job involves assisting Amazon customers with their inquiries, orders, returns, and account issues—all from a remote location such as your home. Employees communicate with customers via phone, chat, or email, providing support and resolving problems efficiently. These roles require good communication skills, a reliable internet connection, and the ability to work independently. Amazon often provides training and equipment for these positions. Working from home offers flexibility and the comfort of working in your own environment.

What is the difference between Amazon Customer Service From Home vs Amazon Technical Support From Home?

AspectAmazon Customer Service From HomeAmazon Technical Support From Home
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge or certifications often preferred
Work EnvironmentRemote, home-based customer service settingRemote, home-based technical support environment
Employer & Industry UsageAmazon customer service divisionAmazon technical support division
Common Search & Comparison IntentUnderstanding customer service roles at AmazonUnderstanding technical support roles at Amazon

Amazon Customer Service From Home focuses on assisting customers with orders, returns, and general inquiries, requiring strong communication skills. Amazon Technical Support From Home involves troubleshooting technical issues, often requiring technical knowledge or certifications. Both roles are remote, industry-specific, and serve Amazon's customer base, but they differ in skill requirements and daily tasks.

What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY? The most popular types of Amazon Customer Service jobs in Rochester, NY are:
What are popular job titles related to Amazon Customer Service From Home jobs in Rochester, NY? For Amazon Customer Service From Home jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Amazon Customer Service From Home jobs in Rochester, NY look for? The top searched job categories for Amazon Customer Service From Home jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Amazon Customer Service From Home jobs? Cities near Rochester, NY with the most Amazon Customer Service From Home job openings:
Amazon Customer Service From Home jobs near you
Infographic showing various Amazon Customer Service From Home job openings in Rochester, NY as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 3% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Delivery Station Customer Service Associate, DSL

Delivery Station Customer Service Associate, DSL

Amazon

Greece, NY • On-site

$13.75 - $19/hr

Full-time

Posted 15 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,779 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun.

At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates

As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.


Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness

Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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