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Virtual Amazon Customer Service Jobs in Rochester, NY

Amazon

Area Manager II

Rochester, NY · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Operations Manager

Rochester, NY · On-site

Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Sherwin-Williams

Customer Service Specialist

Rochester, NY

$16.75 - $22.25/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... virtual physician visits, retirement and saving benefits, and more. Additional benefits include a ...

Sherwin-Williams

Customer Service Specialist

Rochester, NY

$16.75 - $22.25/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... virtual physician visits, retirement and saving benefits, and more. Additional benefits include a ...

Amazon.com Services LLC

Area Manager II

Rochester, NY · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Sherwin-Williams

Customer Service Specialist

Geneseo, NY · On-site

$16.50 - $21.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... This position is eligible for health benefits, such as prescription savings and virtual physician ...

Amazon

Operations Manager - Rochester, NY

Rochester, NY · On-site

$150K/yr

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ...

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All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Rochester, NY

Virtual Amazon Customer Service information

See Rochester, NY salary details

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How much do virtual amazon customer service jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for virtual amazon customer service in Rochester, NY is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most common challenges faced by Virtual Amazon Customer Service Associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What are the key skills and qualifications needed to thrive as a Virtual Amazon Customer Service Representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What does a Virtual Amazon Customer Service Representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.
What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY? The most popular types of Amazon Customer Service jobs in Rochester, NY are:
What are popular job titles related to Virtual Amazon Customer Service jobs in Rochester, NY? For Virtual Amazon Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Amazon Customer Service jobs in Rochester, NY look for? The top searched job categories for Virtual Amazon Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Amazon Customer Service jobs? Cities near Rochester, NY with the most Virtual Amazon Customer Service job openings:
Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 7% Locum Tenens, 84% Full Time, 5% Part Time, 3% Contract, and 1% Summer. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $36,673 per year, or $17.6 per hour.

Virtual Travel Customer Service

Genovaire Travel Group

Rochester, NY • Remote

$14.75 - $18.75/hr

Full-time

Posted 3 days ago

New

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

Apply