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Virtual Amazon Customer Service Jobs in Rochester, NY

Amazon

Area Manager II

Rochester, NY · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Sherwin-Williams

Customer Service Specialist

Geneseo, NY

$16.50 - $21.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... This position is eligible for health benefits, such as prescription savings and virtual physician ...

Sherwin-Williams

Customer Service Specialist

Rochester, NY · On-site

$16.75 - $22.25/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... virtual physician visits, retirement and saving benefits, and more. Additional benefits include a ...

Sherwin-Williams

Customer Service Specialist

Geneseo, NY

$16.50 - $21.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... This position is eligible for health benefits, such as prescription savings and virtual physician ...

L3HHCM20

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 ... Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ...

dbi

Alterations Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

dbi

Alterations Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

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Virtual Amazon Customer Service information

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$12

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$23

How much do virtual amazon customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual amazon customer service in Rochester, NY is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Amazon Customer Service Representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by Virtual Amazon Customer Service Associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What does a Virtual Amazon Customer Service Representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY? The most popular types of Amazon Customer Service jobs in Rochester, NY are:
What are popular job titles related to Virtual Amazon Customer Service jobs in Rochester, NY? For Virtual Amazon Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Amazon Customer Service jobs in Rochester, NY look for? The top searched job categories for Virtual Amazon Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Amazon Customer Service jobs? Cities near Rochester, NY with the most Virtual Amazon Customer Service job openings:
Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Rochester, NY as of May 2026, with employment types broken down into 3% Locum Tenens, 14% As Needed, 59% Full Time, 14% Part Time, and 10% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $36,673 per year, or $17.6 per hour.
Delivery Station Customer Service Associate, DSL

Delivery Station Customer Service Associate, DSL

Amazon

Greece, NY • On-site

$13.75 - $19/hr

Full-time

Posted 15 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,779 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun.

At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates

As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.


Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness

Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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