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Amazon Customer Service Representative Jobs in Rochester, NY

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

Customer Service Rep

Fairport, NY · On-site

$19 - $26.60/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Perinton Park Branch. The Customer Service Representative is responsible ...

New

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Amazon Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do amazon customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for amazon customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service Representative?

An Amazon Customer Service Representative assists customers with inquiries, orders, returns, and technical support through phone, chat, or email. They ensure a positive shopping experience by resolving issues efficiently and professionally. Strong communication skills, problem-solving abilities, and knowledge of Amazon policies are essential. This role may involve handling high call volumes and working in a fast-paced environment while maintaining excellent customer service.

What does an Amazon Customer Service Representative do?

A typical day for an Amazon Customer Service Representative involves assisting customers via phone, chat, or email to resolve questions about orders, returns, and account issues. You’ll spend much of your time troubleshooting problems, documenting customer interactions, and collaborating with teammates or supervisors when complex issues arise. The role can be fast-paced, with a strong focus on meeting quality and response time goals. You may work independently much of the time, but also benefit from regular team meetings and access to resources that help you support customers effectively.

What skills and qualifications are needed to be an Amazon Customer Service Representative?

To excel as an Amazon Customer Service Representative, you should have strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, Amazon’s internal support systems, and basic computer proficiency are typically expected. Standout candidates bring empathy, patience, and adaptability to consistently deliver positive customer experiences. These skills ensure swift, accurate resolutions to customer inquiries and contribute to maintaining Amazon's reputation for exceptional service.

Can you actually work from home for Amazon Customer Service Representative?

Yes, Amazon Customer Service Representatives often have the opportunity to work from home, especially for remote roles that require strong communication skills and familiarity with customer service tools. These positions typically involve a computer, internet connection, and sometimes specific certifications or training. Availability of remote work may vary by location and role requirements.

How do I become an Amazon Customer Service Representative?

To become an Amazon Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. The application process involves submitting an online application, completing assessments, and participating in virtual interviews. Prior experience in customer service and familiarity with computer systems or CRM tools can be advantageous.

How much does remote Amazon customer service representative pay?

The average hourly pay for a remote Amazon Customer Service Representative is around $15 to $17, with some positions offering additional benefits or bonuses. Pay rates can vary based on experience, location, and the specific role requirements, and the job typically involves using customer service tools and communication skills.

What are the most commonly searched types of Amazon Customer Service Representative jobs in Rochester, NY?

The most popular types of Amazon Customer Service Representative jobs in Rochester, NY are:

What are popular job titles related to Amazon Customer Service Representative jobs in Rochester, NY?

For Amazon Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Amazon Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Amazon Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Amazon Customer Service Representative jobs?

Cities near Rochester, NY with the most Amazon Customer Service Representative job openings:

Infographic showing various Amazon Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative | Billing Support

Customer Operations

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 26 days ago


Job description

Customer Service Representative

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient