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Amazon Customer Service Representative Jobs (NOW HIRING)

5TH HQ LLC

Customer Service Rep/Administrative

Plantation, FL · On-site

$17 - $21.75/hr

Customer Service Rep/ Administrative Assistant We are seeking a versatile and dedicated Customer ... Respond to Amazon customer service messages promptly and professionally. * Process customer refunds ...

5TH HQ LLC

Customer Service Rep/Administrative

Plantation, FL · On-site

$17 - $21.75/hr

Customer Service Rep/ Administrative Assistant We are seeking a versatile and dedicated Customer ... Respond to Amazon customer service messages promptly and professionally. * Process customer refunds ...

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How much do amazon customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for amazon customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service Representative?

An Amazon Customer Service Representative assists customers with inquiries, orders, returns, and technical support through phone, chat, or email. They ensure a positive shopping experience by resolving issues efficiently and professionally. Strong communication skills, problem-solving abilities, and knowledge of Amazon policies are essential. This role may involve handling high call volumes and working in a fast-paced environment while maintaining excellent customer service.

What does an Amazon Customer Service Representative do?

A typical day for an Amazon Customer Service Representative involves assisting customers via phone, chat, or email to resolve questions about orders, returns, and account issues. You’ll spend much of your time troubleshooting problems, documenting customer interactions, and collaborating with teammates or supervisors when complex issues arise. The role can be fast-paced, with a strong focus on meeting quality and response time goals. You may work independently much of the time, but also benefit from regular team meetings and access to resources that help you support customers effectively.

What skills and qualifications are needed to be an Amazon Customer Service Representative?

To excel as an Amazon Customer Service Representative, you should have strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, Amazon’s internal support systems, and basic computer proficiency are typically expected. Standout candidates bring empathy, patience, and adaptability to consistently deliver positive customer experiences. These skills ensure swift, accurate resolutions to customer inquiries and contribute to maintaining Amazon's reputation for exceptional service.

Can you actually work from home for Amazon Customer Service Representative?

Yes, Amazon Customer Service Representatives often have the opportunity to work from home, especially for remote roles that require strong communication skills and familiarity with customer service tools. These positions typically involve a computer, internet connection, and sometimes specific certifications or training. Availability of remote work may vary by location and role requirements.

How do I become an Amazon Customer Service Representative?

To become an Amazon Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. The application process involves submitting an online application, completing assessments, and participating in virtual interviews. Prior experience in customer service and familiarity with computer systems or CRM tools can be advantageous.

How much does remote Amazon customer service representative pay?

The average hourly pay for a remote Amazon Customer Service Representative is around $15 to $17, with some positions offering additional benefits or bonuses. Pay rates can vary based on experience, location, and the specific role requirements, and the job typically involves using customer service tools and communication skills.
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Amazon Customer Service Representative jobs near you
Infographic showing various Amazon Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Applied Scientist , Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,128 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience.
This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions.
Key job responsibilities
- Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time
- Power intelligent routing decisions across hundreds of millions of annual customer contacts
- Directly improve both customer experience and associate satisfaction through model-driven decisions
- Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation
- Deploy science into production systems serving real-time decisions
BASIC QUALIFICATIONS
- Experience programming in Java, C++, Python or related language
- Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse
PREFERRED QUALIFICATIONS
- Experience implementing algorithms using both toolkits and self-developed code
- Have publications at top-tier peer-reviewed conferences or journals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually

What Amazon employees say

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Hours and flexibility

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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