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Amazon Customer Service Representative Jobs (NOW HIRING)

5th HQ

Customer Service Rep./Admin

Coral Springs, FL

$17 - $18/hr

Respond to Amazon customer service messages promptly and professionally. * Process customer refunds efficiently. * Learn and manage the process of customer returns. * Run daily reports and follow up ...

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How much do amazon customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for amazon customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service Representative job?

An Amazon Customer Service Representative assists customers with inquiries, orders, returns, and technical support through phone, chat, or email. They ensure a positive shopping experience by resolving issues efficiently and professionally. Strong communication skills, problem-solving abilities, and knowledge of Amazon policies are essential. This role may involve handling high call volumes and working in a fast-paced environment while maintaining excellent customer service.

What does a typical workday look like for an Amazon Customer Service Representative?

A typical day for an Amazon Customer Service Representative involves assisting customers via phone, chat, or email to resolve questions about orders, returns, and account issues. You’ll spend much of your time troubleshooting problems, documenting customer interactions, and collaborating with teammates or supervisors when complex issues arise. The role can be fast-paced, with a strong focus on meeting quality and response time goals. You may work independently much of the time, but also benefit from regular team meetings and access to resources that help you support customers effectively.

How do I become a customer service representative for Amazon?

To become an Amazon Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Applicants usually apply online through Amazon's careers website, complete an assessment, and may undergo training before starting the role, which often involves working remotely or in a call center setting.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service Representative position, and why are they important?

To excel as an Amazon Customer Service Representative, you should have strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, Amazon’s internal support systems, and basic computer proficiency are typically expected. Standout candidates bring empathy, patience, and adaptability to consistently deliver positive customer experiences. These skills ensure swift, accurate resolutions to customer inquiries and contribute to maintaining Amazon's reputation for exceptional service.

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Amazon Customer Service Representative jobs near you
Infographic showing various Amazon Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR) 3PL/Warehouse

FARO Services Inc

Rancho Cucamonga, CA • On-site

$16.25 - $22/hr

Other

Posted 21 days ago

Job description

Description

FARO Logistics, Inc. was founded in 1988 in Columbus, Ohio and focused solely on warehousing and transportation services in the Central Ohio area. Today, the company has blossomed into a uniquely diversified organization. With operations in Dallas, TX; Rancho Cucamonga, CA; Chicago, IL and Columbus, OH we're able to offer our clients a wide array of 3rd party logistics services from coast to coast.

We are seeking a reliable, self-motivated and meticulous Customer Service Rep (CSR) to join our team in Rancho Cucamonga. Our CSR's serve as the primary point of contact between our 3PL warehouse operations and our customers. If you are a hardworking individual who can work within a team atmosphere while also working independently, then we are interested in you. 


Key responsibilities & duties

Manage orders through internal WMS and customer portals

Serve as the main contact for assigned accounts

Route orders within ship window and INDC dates

Create and validate BOL's, ASN's, labels and routing instructions

Schedule appointments with LTL and TL carriers

Print and sort UCC 128 labels for warehouse

Manage daily open order report

Close end of day orders - send 945 ASN report

Communicate closely with vendor

Work closely with warehouse supervisors to ensure operational execution

Support inventory inquiries and adjustments

Ability to manage multiple accounts and priorities simultaneously

Allocate orders in WMS

Requirements

Job Requirements

Experience with routing portals - Amazon, Walmart, Target, Kohl's, TJX, etc.

Detail-orientated

Experience with managing Open Order Report

Reliability and dependability

Communicate effectively in English both written and verbally, Spanish is a bonus

Excellent time-management and organizational skills.

Ability to work independently and in a team environment

Knowledge of shipping UPS, Fedex and small parcel 

Complete understanding of WMS systems - EDI transactions (940, 943, 944, 945, etc)


Key Accountabilities

High school diploma or GED certificate 

Knowledge of label creation and BOL's

General office procedures - scanning, copying files, faxing, calls

Proficient with Google sheets and Microsoft

Ability to multi-task and work under pressure

General understanding of warehouse flow

Experience in handling high-volume retail accounts

Strong attention to detail

Understanding of retail compliance (routing guides, labeling, appointments) 

No disqualifying criminal history.

Must have a minimum of 3 years CSR experience

Apply