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Amazon Wfm Jobs (NOW HIRING)

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team ... WFM tools, analytics platforms, and third-party APIs. o  Develop and manage AWS Lambda ...

Telus Digital

$152K - $179K/yr

Architect and implement seamless integrations between Amazon Connect / AWS and external systems such as CRM, WFM, and ERP platforms; lead migration efforts from legacy contact center platforms (for ...

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$38.5K

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$172.5K

How much do amazon wfm jobs pay per year?

As of Aug 1, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon Wfm position, and why are they important?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What is an Amazon WFM job?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

More about Amazon Wfm jobs
What cities are hiring for Amazon Wfm jobs? Cities with the most Amazon Wfm job openings:
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Amazon Wfm jobs near you
Infographic showing various Amazon Wfm job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Project Manager - Workforce Management (WFM)

Cerebra Consulting Inc

Cumming, GA • On-site

Other

Posted 16 days ago

Job description

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.

Job Title: Project Manager Workforce Management (WFM)
Location: Cumming, GA (Onsite/Hybrid)
Job Type: Contract
Experience: 10+ Years

Job Description

We are seeking an experienced Project Manager Workforce Management (WFM) to lead and deliver Workforce Management initiatives for a large enterprise environment. The ideal candidate will have a strong background in project management, workforce management solutions, stakeholder engagement, and cross-functional team leadership. This role requires excellent communication, planning, and execution skills to ensure successful project delivery while meeting business objectives.

Key Responsibilities

  • Lead end-to-end Workforce Management (WFM) projects from initiation through implementation and post-production support.
  • Develop project plans, timelines, budgets, resource allocation, and risk mitigation strategies.
  • Coordinate with business stakeholders, IT teams, vendors, and leadership to define project scope and objectives.
  • Manage multiple workstreams while ensuring projects are delivered on time, within scope, and within budget.
  • Facilitate project meetings, status updates, steering committee presentations, and executive reporting.
  • Identify project risks, issues, and dependencies, and implement mitigation plans.
  • Oversee requirements gathering, solution design, testing, deployment, and user adoption activities.
  • Ensure adherence to project governance, quality standards, and organizational PMO methodologies.
  • Collaborate with Workforce Management, HR, Payroll, Operations, and IT teams to optimize business processes.
  • Manage change requests, project documentation, and lessons learned.
  • Support vendor management and coordinate implementation activities for WFM solutions.
  • Monitor project KPIs and provide regular progress reports to senior leadership.

Required Qualifications

  • Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
  • 10+ years of project management experience with enterprise-level implementations.
  • Hands-on experience delivering Workforce Management (WFM) projects.
  • Strong understanding of project management methodologies including Agile, Scrum, and Waterfall.
  • Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, or Smartsheet.
  • Excellent stakeholder management, communication, and presentation skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience managing cross-functional teams in hybrid or onsite environments.

Preferred Qualifications

  • PMP, PMI-ACP, Scrum Master, or equivalent project management certification.
  • Experience implementing WFM platforms such as UKG Pro WFM (Kronos), WorkForce Software, Oracle WFM, ADP Workforce Manager, or NICE/IEX.
  • Experience with HRIS, Payroll, and Time & Attendance integrations.
  • Knowledge of workforce scheduling, forecasting, labor compliance, and reporting.
  • Experience working in manufacturing, healthcare, retail, or enterprise environments.

Primary Skills

Project Management, Workforce Management (WFM), UKG/Kronos, Agile, Scrum, Waterfall, Stakeholder Management, Risk Management, Jira, Microsoft Project, HRIS, Time & Attendance, Resource Planning, Budget Management, Change Management, Executive Reporting.

Best Regards

Satish Pochampally

Cerebra Consulting Inc

(Ext :- 165) /

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