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Amazon Voice Process Jobs (NOW HIRING)

Amazon

Copywriter, Amazon Leo

Bellevue, WA · On-site

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... processes. Key job responsibilities Voice of Leo Across the Customer Journey - Execute Leo's brand ...

Amazon

Copywriter, Amazon Leo

Bellevue, WA

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... processes. Key job responsibilities Voice of Leo Across the Customer Journey - Execute Leo's brand ...

Amazon

Copywriter, Amazon Leo

Bellevue, WA · On-site

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... processes. Key job responsibilities Voice of Leo Across the Customer Journey - Execute Leo's brand ...

Amazon

Manufacturing Engineer, Amazon Leo

Redmond, WA

$81.80K - $105.30K/yr

Key job responsibilities - Conceptualize, design, develop, and improve production processes ... voice from the factory in Design Reviews, key technical escalations, and new product development ...

Amazon

Manufacturing Engineer, Amazon Leo

Redmond, WA

$81.80K - $105.30K/yr

Key job responsibilities - Conceptualize, design, develop, and improve production processes ... voice from the factory in Design Reviews, key technical escalations, and new product development ...

Amazon

Manufacturing Engineer, Amazon Leo

Redmond, WA

$81.80K - $105.30K/yr

Key job responsibilities - Conceptualize, design, develop, and improve production processes ... voice from the factory in Design Reviews, key technical escalations, and new product development ...

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How much do amazon voice process jobs pay per hour?

As of May 29, 2026, the average hourly pay for amazon voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Voice Process Associate, and why are they important?

To succeed as an Amazon Voice Process Associate, you need excellent verbal communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM systems, call center telephony tools, and ticketing software is typically required. Strong listening skills, patience, and the ability to remain calm under pressure help you deliver outstanding customer service. These skills are essential for efficiently resolving customer issues, maintaining satisfaction, and upholding Amazon’s service standards.

What are the main challenges faced by employees in an Amazon Voice Process role and how can they be managed?

Employees in an Amazon Voice Process role often encounter challenges such as handling a high volume of customer inquiries, managing difficult or escalated calls, and meeting performance metrics like call resolution time and customer satisfaction. To manage these, it's essential to develop strong communication and active listening skills, stay updated on Amazon's products and policies, and utilize available support resources like team leads or knowledge bases. Regular training and feedback sessions are also provided to help employees improve their performance and adapt to evolving customer needs.

What is an Amazon Voice Process job?

An Amazon Voice Process job involves handling customer service inquiries and support over the phone. Employees in this role assist customers with issues related to orders, products, payments, returns, and account information. The job requires good communication skills, patience, and the ability to resolve issues efficiently. Voice process roles are essential for maintaining customer satisfaction and are typically part of Amazon's customer support or call center operations. Training is usually provided, and shifts may include evenings or weekends.

What is the difference between Amazon Voice Process vs Amazon Customer Service Associate?

AspectAmazon Voice ProcessAmazon Customer Service Associate
Primary RoleHandling voice-based customer queries and supportAssisting customers via calls, emails, or chat
Work EnvironmentCall centers or remote voice supportCall centers, remote, or on-site customer support
Required SkillsGood communication, voice clarity, problem-solvingCommunication, patience, problem resolution
CertificationsNot mandatory but preferredNot mandatory but preferred

Both roles involve customer interaction within Amazon's support system. The Amazon Voice Process specifically emphasizes voice communication, while the Customer Service Associate may include multiple channels. Both roles require strong communication skills and are common in Amazon's customer support operations.

More about Amazon Voice Process jobs
What job categories do people searching Amazon Voice Process jobs look for? The top searched job categories for Amazon Voice Process jobs are:
Amazon Voice Process jobs near you
Infographic showing various Amazon Voice Process job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)

Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)

Amazon

Seattle, WA • On-site

Full-time

Posted 8 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,784 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

We are looking for a Sr. Technical Account Manager to serve as the technical advisor and trusted advocate for Devices & Services Enterprise Support (DES) most strategic enterprise partners. This is not a sales role - it is an opportunity to be the "voice of the partner" within the Devices & Services (D&S) organization, providing proactive, relationship-driven technical support to partners with complex, business-critical deployments.
As a Sr

TAM, you will develop deep knowledge of your assigned partners' technical environments, business objectives, and integration architectures. You will proactively identify risks before they become cases, coordinate escalations end-to-end, and provide strategic technical guidance that goes beyond reactive troubleshooting. You will work closely with DES Support Engineers, Program Managers, and cross-functional teams including Product, Engineering, Business Development, and Solution Architecture.
TAMs own complex partner relationships, lead initiatives to raise the bar for the TAM function, and provide direct input into DES's Enterprise support and monetization strategy.
Key job responsibilities
* Serve as the dedicated technical point of contact and trusted advisor for assigned high-value enterprise partners, developing deep understanding of their technical environments and business objectives
* Conduct proactive technical reviews of partner support history, open cases, and integration health - identifying issues before they become cases
* Deliver periodic partner health reports summarizing case activity, resolution trends, known issues, and upcoming changes
* Own escalation coordination end-to-end for assigned partners, ensuring partner awareness, status tracking, and resolution through Amazon engineering teams
* Provide strategic technical guidance on best practices, architecture, and integration strategies beyond reactive troubleshooting
* Facilitate partner onboarding, certification, and product launches with hands-on technical support
* Represent the partner's technical needs within DES and to Line of Business (LOB) engineering teams - acting as the partner's internal advocate
* Participate in partner calls alongside Solution Architects and Business Developers to assist with technical queries
* Collaborate with DES members to align on partner health and satisfaction, ensuring a unified partner experience
* Contribute technical content and partner-specific insights to Quarterly Business Reviews (QBRs) and partner reviews
* Raise the bar for the TAM function by improving processes, developing playbooks, and mentoring other team members
A day in the life
You will provide advocacy and strategic technical guidance to proactively keep partner implementations operationally healthy

The close relationships developed with your partners will allow you to understand their business needs and technical challenges. Those business needs and technical challenges will serve as input into internal discussions with cross-functional teams where you will develop a strategy to deliver value for your partners.
About the team
Devices and Services Enterprise Support (DES) is a dynamic global team delivering specialized technical support to enterprise partners building innovative solutions with Amazon's voice technologies. We tackle complex, mission-critical challenges daily - from troubleshooting sophisticated multi-device integrations in hospitality and senior living to providing architectural guidance for custom enterprise implementations

Our team works directly with major enterprises, solving unique technical problems across Amazon's device portfolio while building deep expertise in voice AI, smart home, and IoT technologies. It's a fast-paced, technically diverse work where every challenge is different.

What Amazon employees say

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Hours and flexibility

Workplace

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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