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Amazon Connect Jobs (NOW HIRING)

Donato Technologies, Inc

Amazon Connect

Plano, TX · On-site

Amazon Connect NJ/DE/Plano (45 Miles) Experience: 5+ Years Required Qualifications: * At least 8 years of IT experience in customer service technologies including Contact center cloud based Products ...

Hirekeyz Inc

Amazon Connect

Plano, TX · On-site

Amazon Connect Location: Plano, TX,/DE/NJ Job Type: Contract/W2/Full Time Required Qualifications: At least 8 years of IT experience in customer service technologies including Contact center cloud ...

AHU Technologies Inc

Amazon Connect Engineer

Washington, DC · On-site

$87 - $92/hr

... Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows. · Configure and maintain Amazon Connect instances, user profiles ...

Avanciers LLC

Amazon Connect Developer

Richardson, TX · On-site

Amazon Connect Developer We are seeking an experienced Amazon Connect Developer to design, develop, integrate, and support enterprise Contact Center as a Service (CCaaS) solutions using Amazon ...

New

Accuro Group

Amazon Connect Consultant

Seattle, WA · On-site

Role: Amazon Connect Consultant Location: Seattle, WA Experience: 10+ years * As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution.

Staffingine LLC

Amazon Connect

Dallas, TX · On-site

Amazon Connect Job Location: Dallas, TX Job Type: Contract * Respond to and implement intake requests from contact centre business units prioritized by Product Owner * Deliver prioritized tasks based ...

Xforia, Inc.

Amazon Connect Consultant

• Amazon Development with Amazon Connect experience. • Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services ...

Saksoft

Amazon Connect Lead

Atlanta, GA · On-site

Amazon Connect Lead Location: Atlanta, GA (Onsite) Duration: Long Term Contract * Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas * Oversee ...

New

ThinkNorth LLC

Amazon Connect Lead

Atlanta, GA · On-site

Amazon Connect Lead Location: Atlanta, GA (Onsite Hybrid) Duration: 12+ Months Primary Technical Skill * Contact Center Technical Lead Experience 8 years Role Overview * Handle service delivery and ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly ...

VLink Inc

Amazon Connect Engineer

Lafayette, LA · On-site

Amazon Connect Engineer Location: Lafayette, LA Duration: Long Term Contract About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology ...

New

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly ...

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All JobsAmazon Connect Jobs

Amazon Connect information

See salary details

$75.5K

$144.8K

$193.5K

How much do amazon connect jobs pay per year?

As of Aug 15, 2026, the average yearly pay for amazon connect in the United States is $144,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $162,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions. It works by routing calls and chats through a scalable platform, using features like automatic call distribution and interactive voice response, which can be customized with skills and integrations. Users typically configure workflows via a web interface and may require knowledge of AWS tools and contact center operations.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

More about Amazon Connect jobs

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What are the most commonly searched types of Amazon Connect jobs?

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What states have the most Amazon Connect jobs?

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What job categories do people searching Amazon Connect jobs look for?

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Amazon Connect jobs near you
Infographic showing various Amazon Connect job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 13% Part Time, and 49% Contract. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $144,773 per year, or $69.6 per hour.

Amazon Connect

Donato Technologies, Inc

Plano, TX • On-site

Contractor

Re-posted 14 days ago

Job description

Amazon Connect
NJ/DE/Plano (45 Miles)
Experience: 5+ Years
 
Required Qualifications:
  • At least 8 years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation; also experienced in omni-channel and AI/ML solutions.
  • Hands-on experience in Experience in functional design and implementation for contact center solutions;
  • Experience in  Amazon Connect Cloud based Contact center E2E that includes design and implementation of Static and dynamic call flow design,
  • Speech Lex, Real-time dashboard, Call Audio Analysis with help of Amazon Lambda, S3, Transcription, Comprehend, Glue, Athena,
  • QuickSight.
  • Hands on experience with Terraform , Lambda( using Python and Java)  and API development.
  • Experience in Amazon Transcribe, Lex, Polly, Comprehend, Connect Contact lens,
  • Experience collaborating with a globally distributed team
  • Ability to adapt to rapidly changing requirements, while handling multiple responsibilities
  • Ability to provide high quality insight to stakeholders to inform business decisions
  • Critical thinking
  • Good presentation skills