Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Work You'll Do As an Amazon Connect Technical Architect on the Sales & Service team, you will be responsible for... * Leading enterprise package transformation programs that modernize sales, service ...
Work You'll Do As an Amazon Connect Technical Architect on the Sales & Service team, you will be responsible for... * Leading enterprise package transformation programs that modernize sales, service ...
Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations). * Experience implementing enterprise controls: IAM ...
Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations). * Experience implementing enterprise controls: IAM ...
You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE . You will ...
You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE . You will ...
Maintain accurate and timely records of all consultations, dispositions, and follow-up activities in the firm's CRM (Litify/Salesforce) and telephony platform (Amazon Connect). * Participate in ...
Maintain accurate and timely records of all consultations, dispositions, and follow-up activities in the firm's CRM (Litify/Salesforce) and telephony platform (Amazon Connect). * Participate in ...
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
Hands-on experience with major retail media platforms (e.g., Amazon DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem-solving skills. * Detail-oriented with ...
Quick apply
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
Hands-on experience with major retail media platforms (e.g., Amazon DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem-solving skills. * Detail-oriented with ...
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
Hands-on experience with major retail media platforms (e.g., Amazon DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem-solving skills. * Detail-oriented with ...
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
Hands-on experience with major retail media platforms (e.g., Amazon DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem-solving skills. * Detail-oriented with ...
... connect. * Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity. * Experience disputing retail Fines/Chargebacks, especially Amazon ...
... connect. * Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity. * Experience disputing retail Fines/Chargebacks, especially Amazon ...
... connect. * Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity. * Experience disputing retail Fines/Chargebacks, especially Amazon ...
Quick apply
... connect. * Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity. * Experience disputing retail Fines/Chargebacks, especially Amazon ...
Own day-to-day operations within Amazon Vendor Central across EMEA and Australia, including ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
Own day-to-day operations within Amazon Vendor Central across EMEA and Australia, including ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
Own day-to-day operations within Amazon Vendor Central across EMEA and Australia, including ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
Quick apply
Own day-to-day operations within Amazon Vendor Central across EMEA and Australia, including ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
... connect. * Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity. * Experience disputing retail Fines/Chargebacks, especially Amazon ...
... connect. * Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity. * Experience disputing retail Fines/Chargebacks, especially Amazon ...
Director, Software Engineering
Salt Lake City, UT · On-site
$244K/yr
... Amazon Web Services (AWS)) and front-end frameworks (React and Angular). Implements DevSecOps ... 0, Delegated Access, OpenID Connect, SAML Bearer, JWT Bearer, Open Standards, and Cloud ...
Director, Software Engineering
Salt Lake City, UT · On-site
$244K/yr
... Amazon Web Services (AWS)) and front-end frameworks (React and Angular). Implements DevSecOps ... 0, Delegated Access, OpenID Connect, SAML Bearer, JWT Bearer, Open Standards, and Cloud ...
Director, Software Engineering
Salt Lake City, UT · On-site
$140 - $180/hr
... Amazon Web Services (AWS)) and front-end frameworks (React and Angular). Implements DevSecOps ... 0, Delegated Access, OpenID Connect, SAML Bearer, JWT Bearer, Open Standards, and Cloud ...
Director, Software Engineering
Salt Lake City, UT · On-site
$140 - $180/hr
... Amazon Web Services (AWS)) and front-end frameworks (React and Angular). Implements DevSecOps ... 0, Delegated Access, OpenID Connect, SAML Bearer, JWT Bearer, Open Standards, and Cloud ...
Applied AI Solutions Engineer
Salt Lake City, UT · On-site +1
The MasterControl Platform helps organizations digitize, automate and connect quality and ... and Amazon Redshift being a plus * Experience working with Claude or similar LLM platforms ...
Applied AI Solutions Engineer
Salt Lake City, UT · On-site +1
The MasterControl Platform helps organizations digitize, automate and connect quality and ... and Amazon Redshift being a plus * Experience working with Claude or similar LLM platforms ...
The MasterControl Platform helps organizations digitize, automate and connect quality and ... and Amazon Redshift being a plus * Experience working with Claude or similar LLM platforms ...
The MasterControl Platform helps organizations digitize, automate and connect quality and ... and Amazon Redshift being a plus * Experience working with Claude or similar LLM platforms ...
If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...
If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...
Amazon Connect information
What are the typical daily responsibilities of an Amazon Connect specialist?
As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.
What jobs pay 700 a day?
Jobs related to Amazon Connect, such as experienced cloud contact center consultants or specialized technical support roles, can pay around $700 per day, especially for contractors or consultants with advanced skills in cloud technology, telephony systems, or customer experience solutions. These roles often require certifications, technical expertise, and experience in cloud-based contact center platforms.
What is an Amazon Connect job?
An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.
How much money does Amazon Connect make?
Amazon Connect is a cloud-based contact center service offered by Amazon Web Services, and as a service, it generates revenue based on usage, such as call minutes and agent hours. The specific revenue figures for Amazon Connect are included within AWS's overall financial reports, which are publicly available but do not break down revenue by individual services. As a job seeker, understanding the platform's role in AWS can be helpful for roles involving cloud services, customer experience, or technical support.
How does Amazon Connect work?
Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions through voice and chat channels. It uses artificial intelligence and integrates with other AWS services to route, monitor, and analyze customer calls, allowing agents to handle inquiries efficiently. Job roles involving Amazon Connect often require knowledge of cloud infrastructure, contact center operations, and customer service tools.
What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?
To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.
Will Amazon pay you $28 an hour to work from home?
Amazon Connect customer service roles often pay around $15 to $20 per hour, depending on experience and location. While some remote customer service positions may offer higher pay, $28 an hour is above the typical rate for entry-level Amazon Connect jobs and may require specialized skills or supervisory responsibilities.
What are the most commonly searched types of Amazon Connect jobs in Utah? The most popular types of Amazon Connect jobs in Utah are:
What are popular job titles related to Amazon Connect jobs in Utah? For Amazon Connect jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Amazon Connect jobs in Utah look for? The top searched job categories for Amazon Connect jobs in Utah are:
Job description
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customer-experience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined change-management processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage built-in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead root-cause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, well-governed release cycles.
- Demonstrated cost savings or cost-avoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and cross-functional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customer-experience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined change-management processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage built-in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead root-cause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, well-governed release cycles.
- Demonstrated cost savings or cost-avoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and cross-functional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
About NRG
Sourced by ZipRecruiter
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Industry
Oil and coal products manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Houston, TX, US