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Amazon Connect Jobs in Utah (NOW HIRING)

NRG

Sr Amazon Connect Lead

Lindon, UT · On-site

Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.

NRG

Sr Amazon Connect Lead

Lindon, UT · On-site

Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.

NRG

Sr Amazon Connect Lead

Lindon, UT

Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.

Trove Brands

Amazon Operations Specialist

Lehi, UT

Own day-to-day operations within Amazon Vendor Central across EMEA and Australia, including ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...

Trove Brands

Amazon Operations Specialist

Lehi, UT · On-site

Own day-to-day operations within Amazon Vendor Central across EMEA and Australia, including ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · On-site

$86K - $100K/yr

Experience with contact center platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom infrastructure and carrier APIs. * Background in B2B SaaS or telecom ...

Verisk

Development Operations Engineer - Hybrid

Lehi, UT · Hybrid

$49.50 - $67.75/hr

hackajob is collaborating with Verisk to connect them with exceptional professionals for this role ... Amazon Certified SysOps Administrator or Solutions Architect, Associate or higher is a plus #LI-MB1 ...

Orion

Senior Staff Software Engineer

Lehi, UT · On-site

$115K - $151K/yr

Has knowledge of token-based AuthZ systems like OpenID-Connect and OAuth2 * Has knowledge of the ... Has expertise and the ability to quickly and deeply understand Amazon Web Services (AWS ...

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Amazon Connect information

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions. It works by routing calls and chats through a scalable platform, using features like automatic call distribution and interactive voice response, which can be customized with skills and integrations. Users typically configure workflows via a web interface and may require knowledge of AWS tools and contact center operations.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

What are the most commonly searched types of Amazon Connect jobs in Utah?

The most popular types of Amazon Connect jobs in Utah are:

What are popular job titles related to Amazon Connect jobs in Utah?

For Amazon Connect jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Amazon Connect jobs in Utah look for?

The top searched job categories for Amazon Connect jobs in Utah are:

Amazon Connect jobs near you
Infographic showing various Amazon Connect job openings in Utah as of August 2026, with employment types broken down into 40% Full Time, 12% Part Time, and 48% Contract. Highlights an 82% In-person, and 18% Remote job distribution.

Sr Amazon Connect Lead

NRG

Lindon, UT • On-site

Full-time

Posted 16 days ago

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Role Summary

The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customerexperience and operational goals.

Key Responsibilities

Platform Ownership & Strategy

- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and longterm capability evolution.

- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.

Release & Change Management in AWS

- Lead structured release cycles, configuration changes, and environment management across AWS.

- Implement disciplined changemanagement processes to ensure reliable deployments and minimal disruption.

Utilize Amazon Connect Features to Achieve Business Objectives

- Leverage builtin Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, realtime data) to improve CX and operational outcomes.

- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.

Cost Management & Usage Optimization

- Monitor usage and consumption across all Amazon Connect services to prevent overspend.

- Implement guardrails, alerts, and forecasting practices to manage budget adherence.

Vendor & Partner Management

- Act as the primary liaison with AWS and NeuraFlash.

- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.

Operational Reliability & Support Leadership

- Ensure platform stability, performance, and resilience through monitoring and incident response.

- Lead rootcause analysis and platform corrective action efforts.

Success Metrics

- Stable and reliable Amazon Connect operations with minimal unplanned downtime.

- Predictable, wellgoverned release cycles.

- Demonstrated cost savings or costavoidance through usage governance.

- Increased adoption of Amazon Connect features that improve CX and operational performance.

- Strong vendor execution and crossfunctional alignment.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.

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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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