Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.
Amazon Connect Manager, Technical Transformation
Salt Lake City, UT · On-site
$112K - $112K/yr
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Manager, Technical Transformation
Salt Lake City, UT · On-site
$112K - $112K/yr
Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers ... Support sprint execution by managing dependencies and unblocking development across teams
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers ... Support sprint execution by managing dependencies and unblocking development across teams
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... Support sprint execution by managing dependencies and unblocking development across teams
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... Support sprint execution by managing dependencies and unblocking development across teams
Amazon Connect Technical Architect, Associate Vice President
Salt Lake City, UT · On-site
$64 - $77.50/hr
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution ...
Amazon Connect Technical Architect, Associate Vice President
Salt Lake City, UT · On-site
$64 - $77.50/hr
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution ...
CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers ... Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including ...
CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers ... Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including ...
Contact Center Operations Generalist, Business Transformation Architecture
Salt Lake City, UT · On-site
... Amazon Connect, Genesys, NICE) * Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
Contact Center Operations Generalist, Business Transformation Architecture
Salt Lake City, UT · On-site
... Amazon Connect, Genesys, NICE) * Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
Amazon Operations Specialist
Lehi, UT · On-site
Self-starter mentality -- you can manage your own workload, flag issues early, and find answers ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
Quick apply
Amazon Operations Specialist
Lehi, UT · On-site
Self-starter mentality -- you can manage your own workload, flag issues early, and find answers ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
Amazon Operations Specialist
Lehi, UT · On-site
Self-starter mentality - you can manage your own workload, flag issues early, and find answers when ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
Amazon Operations Specialist
Lehi, UT · On-site
Self-starter mentality - you can manage your own workload, flag issues early, and find answers when ... And while we work smart and hard, we also connect and celebrate with equal gusto. We host team ...
Maintain accurate and timely records of all consultations, dispositions, and follow-up activities in the firm's CRM (Litify/Salesforce) and telephony platform (Amazon Connect). * Participate in ...
Maintain accurate and timely records of all consultations, dispositions, and follow-up activities in the firm's CRM (Litify/Salesforce) and telephony platform (Amazon Connect). * Participate in ...
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
As the Retail Media Manager, you will be responsible for managing an agency and hands-on execution ... DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem ...
Quick apply
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
As the Retail Media Manager, you will be responsible for managing an agency and hands-on execution ... DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem ...
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
As the Retail Media Manager, you will be responsible for managing an agency and hands-on execution ... DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem ...
Retail Media Manager
Pleasant Grove, UT · On-site
$51K - $64K/yr
As the Retail Media Manager, you will be responsible for managing an agency and hands-on execution ... DSP, Amazon Sponsored Ads, Walmart Connect, Target, Criteo). * Strong analytical and problem ...
Manage retailer RMA activity for the business, including review, tracking, follow-up, and ... Familiarity with navigating retail vendor portals (Target, Walmart, Amazon, Michaels). * Experience ...
Manage retailer RMA activity for the business, including review, tracking, follow-up, and ... Familiarity with navigating retail vendor portals (Target, Walmart, Amazon, Michaels). * Experience ...
Manage retailer RMA activity for the business, including review, tracking, follow-up, and ... Familiarity with navigating retail vendor portals (Target, Walmart, Amazon, Michaels). * Experience ...
Quick apply
Manage retailer RMA activity for the business, including review, tracking, follow-up, and ... Familiarity with navigating retail vendor portals (Target, Walmart, Amazon, Michaels). * Experience ...
Manage retailer RMA activity for the business, including review, tracking, follow-up, and ... Familiarity with navigating retail vendor portals (Target, Walmart, Amazon, Michaels). * Experience ...
Manage retailer RMA activity for the business, including review, tracking, follow-up, and ... Familiarity with navigating retail vendor portals (Target, Walmart, Amazon, Michaels). * Experience ...
If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...
If you are passionate about innovation and believe your skills set you apart, we want to connect ... OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) * 2+ years of ...
Development Operations Engineer - Hybrid
Lehi, UT · Hybrid
$49.50 - $67.75/hr
hackajob is collaborating with Verisk to connect them with exceptional professionals for this role ... Deploying applications in an automated fashion by creating and managing CI/CD pipelines
Development Operations Engineer - Hybrid
Lehi, UT · Hybrid
$49.50 - $67.75/hr
hackajob is collaborating with Verisk to connect them with exceptional professionals for this role ... Deploying applications in an automated fashion by creating and managing CI/CD pipelines
Engineer, manage, and version-control AI prompts, incorporating stakeholder feedback to ... Connect to and integrate data from a variety of internal and external sources, building and ...
Engineer, manage, and version-control AI prompts, incorporating stakeholder feedback to ... Connect to and integrate data from a variety of internal and external sources, building and ...
Manager Amazon Connect information
What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?
To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.
What is the difference between Manager Amazon Connect vs Customer Service Manager?
| Aspect | Manager Amazon Connect | Customer Service Manager |
|---|---|---|
| Primary Focus | Managing Amazon Connect platform and contact center technology | Overseeing customer service teams and client interactions |
| Required Skills | Cloud platform management, telephony systems, technical troubleshooting | Customer service, team leadership, communication skills |
| Work Environment | IT and technical teams, cloud infrastructure | Customer service departments, call centers |
| Certifications | Amazon Web Services certifications, contact center technology | Customer service management certifications, leadership training |
The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.
What is a Manager Amazon Connect?
A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.
What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?
A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.
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What are popular job titles related to Manager Amazon Connect jobs in Utah? For Manager Amazon Connect jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Manager Amazon Connect jobs in Utah look for? The top searched job categories for Manager Amazon Connect jobs in Utah are:
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Job description
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customer-experience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined change-management processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage built-in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead root-cause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, well-governed release cycles.
- Demonstrated cost savings or cost-avoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and cross-functional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customer-experience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined change-management processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage built-in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead root-cause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, well-governed release cycles.
- Demonstrated cost savings or cost-avoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and cross-functional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
About NRG
Sourced by ZipRecruiter
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Industry
Oil and coal products manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Houston, TX, US