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Manager Amazon Connect Jobs in Utah (NOW HIRING)

Senior Staff Software Engineer

Lehi, UT

$115K - $151K/yr

Utilize source control to effectively manage delivery of work * Understand and operate the full ... Has knowledge of token-based AuthZ systems like OpenID-Connect and OAuth2 * Has knowledge of the ...

Senior Staff Software Engineer

Lehi, UT

$115K - $151K/yr

Utilize source control to effectively manage delivery of work * Understand and operate the full ... Has knowledge of token-based AuthZ systems like OpenID-Connect and OAuth2 * Has knowledge of the ...

Showing results 21-23

Manager Amazon Connect information

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What are the most commonly searched types of Amazon Connect jobs in Utah?

The most popular types of Amazon Connect jobs in Utah are:

What are popular job titles related to Manager Amazon Connect jobs in Utah?

For Manager Amazon Connect jobs in Utah, the most frequently searched job titles are:

What cities in Utah are hiring for Manager Amazon Connect jobs?

Cities in Utah with the most Manager Amazon Connect job openings:

Oracle Technical Cloud Senior Consultant

Deloitte

Salt Lake City, UT • On-site

$61.50 - $77.50/hr

Full-time

Re-posted 22 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

44th of 150 rated financial services


Job description

Today's CFOs and financial leaders face increasing demands to enhance business performance, drive shareholder value, and optimize operational efficiency. As an Oracle Senior Consultant at Deloitte, you will help clients define their cloud strategy, design and implement solutions aligned with business goals, and deliver measurable results. Join a team that is transforming the business landscape, driving productivity, and streamlining operations for leading organizations. If you are passionate about innovation and believe your skills set you apart, we want to connect with you.

Recruiting for this role ends on 08/31/2026.

Work you'll do

As a Senior Consultant, Oracle Cloud on the Oracle Enterprise Solutions team, you will be responsible for:

  • Designing Oracle Platform as a Service solutions for cloud and hybrid environments
  • Supporting cloud migration, application consolidation, and database consolidation initiatives using Oracle Cloud technologies
  • Conducting application and database cloud suitability assessments across enterprise environments
  • Leading workstreams and providing technical guidance during implementation and deployment
  • Collaborating with client stakeholders and project teams to align solutions with business objectives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Our Oracle Enterprise Solutions practice is at the forefront of cloud transformation. By leveraging Oracle ERP Cloud, we help clients streamline core business processes in Financials, Procurement, and Portfolio Management. We seek professionals who can harness the latest in social, mobile, and analytics technologies to drive innovation and improve decision-making. If you're ready to take your expertise to the next level, discover where Oracle Enterprise Solutions can take you.

Qualifications

Required:

  • 3+ years of experience designing enterprise information technology solutions
  • 2+ years of experience working with Oracle technologies, including Reports, Interfaces, Conversions, and Extensions (RICE) delivery and Oracle ERP Cloud Platform as a Service (PaaS) extensions
  • Experience using the Oracle ERP Cloud build framework for RICE objects
  • 1+ year of experience supporting Oracle Cloud integration initiatives using Oracle Integration Cloud (OIC) or Oracle SOA Suite
  • Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a related field.
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience implementing or developing embedded artificial intelligence agents within Oracle ERP Cloud
  • 1+ year of experience designing cloud architectures or conducting application suitability assessments
  • 1+ year of experience working with commercial cloud platforms such as Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
  • 1+ year of experience implementing application programming interface (API) management solutions
  • 1+ year of experience working with Oracle databases
  • 1+ year of experience supporting data center migration or cloud migration programs
  • Advanced degree in Computer Science, Information Technology, Software Engineering, or related field.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EPCORE and #ORACLECORE

Qualifications:

Today's CFOs and financial leaders face increasing demands to enhance business performance, drive shareholder value, and optimize operational efficiency. As an Oracle Senior Consultant at Deloitte, you will help clients define their cloud strategy, design and implement solutions aligned with business goals, and deliver measurable results. Join a team that is transforming the business landscape, driving productivity, and streamlining operations for leading organizations. If you are passionate about innovation and believe your skills set you apart, we want to connect with you.

Recruiting for this role ends on 08/31/2026.

Work you'll do

As a Senior Consultant, Oracle Cloud on the Oracle Enterprise Solutions team, you will be responsible for:

  • Designing Oracle Platform as a Service solutions for cloud and hybrid environments
  • Supporting cloud migration, application consolidation, and database consolidation initiatives using Oracle Cloud technologies
  • Conducting application and database cloud suitability assessments across enterprise environments
  • Leading workstreams and providing technical guidance during implementation and deployment
  • Collaborating with client stakeholders and project teams to align solutions with business objectives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Our Oracle Enterprise Solutions practice is at the forefront of cloud transformation. By leveraging Oracle ERP Cloud, we help clients streamline core business processes in Financials, Procurement, and Portfolio Management. We seek professionals who can harness the latest in social, mobile, and analytics technologies to drive innovation and improve decision-making. If you're ready to take your expertise to the next level, discover where Oracle Enterprise Solutions can take you.

Qualifications

Required:

  • 3+ years of experience designing enterprise information technology solutions
  • 2+ years of experience working with Oracle technologies, including Reports, Interfaces, Conversions, and Extensions (RICE) delivery and Oracle ERP Cloud Platform as a Service (PaaS) extensions
  • Experience using the Oracle ERP Cloud build framework for RICE objects
  • 1+ year of experience supporting Oracle Cloud integration initiatives using Oracle Integration Cloud (OIC) or Oracle SOA Suite
  • Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a related field.
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience implementing or developing embedded artificial intelligence agents within Oracle ERP Cloud
  • 1+ year of experience designing cloud architectures or conducting application suitability assessments
  • 1+ year of experience working with commercial cloud platforms such as Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
  • 1+ year of experience implementing application programming interface (API) management solutions
  • 1+ year of experience working with Oracle databases
  • 1+ year of experience supporting data center migration or cloud migration programs
  • Advanced degree in Computer Science, Information Technology, Software Engineering, or related field.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EPCORE and #ORACLECORE

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