1

Amazon Connect Jobs in Utah (NOW HIRING)

Senior Staff Software Engineer

Lehi, UT · On-site

$115K - $151K/yr

Has knowledge of token-based AuthZ systems like OpenID-Connect and OAuth2 * Has knowledge of the ... Has expertise and the ability to quickly and deeply understand Amazon Web Services (AWS ...

Showing results 21-21

Amazon Connect information

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions. It works by routing calls and chats through a scalable platform, using features like automatic call distribution and interactive voice response, which can be customized with skills and integrations. Users typically configure workflows via a web interface and may require knowledge of AWS tools and contact center operations.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

What are the most commonly searched types of Amazon Connect jobs in Utah?

The most popular types of Amazon Connect jobs in Utah are:

What are popular job titles related to Amazon Connect jobs in Utah?

For Amazon Connect jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Amazon Connect jobs in Utah look for?

The top searched job categories for Amazon Connect jobs in Utah are:

Infographic showing various Amazon Connect job openings in Utah as of August 2026, with employment types broken down into 40% Full Time, 12% Part Time, and 48% Contract. Highlights an 82% In-person, and 18% Remote job distribution.

Senior Staff Software Engineer

Orion

Lehi, UT • On-site

$115K - $151K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago


Job description

About this Opportunity:

As a Senior Staff Engineer, you will utilize your advanced professional expertise and experience to enhance and maintain the software products developed by Orion. You will operate as an AI-native engineer, having fully integrated AI tools and workflows into how you think, build, and ship - treating AI as a core force multiplier rather than an optional add-on. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

For External Candidates:
Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE; Lehi, UT.

In this role, you'll get to:
  • Champion a culture of continuous learning and growth within the team, modeling curiosity and adaptability in the face of new challenges and technologies

  • Develop and maintain high impact product features

  • Create and design solutions for new features, subsystems, modules, systems or platforms that may be specific or cross-cutting in nature

  • Guide fellow team members in the code review process

  • Guide and provide clarity for fellow team members in delivering quality solutions

  • Ensure application quality by testing integrated features as well as writing test automation where appropriate

  • Ensure application safety by following secure coding best practices

  • Troubleshoot, diagnose, and fix product defects

  • Maintains a deep and intrinsic understanding of business use cases and objectives

  • Actively maintain a self-paced learning regimen to feed professional curiosity, with particular attention to the rapidly evolving AI tooling and capabilities landscape

  • Leverage AI tools and workflows throughout the development process - from ideation and architecture exploration to coding, debugging, testing, and code review - to accelerate delivery and improve quality

  • Evaluate and introduce emerging AI-powered tools and practices to the team, helping establish shared standards for effective AI-assisted development

  • Utilize source control to effectively manage delivery of work

  • Understand and operate the full lifecycle of the software platform, from coding to delivery and observation in production

  • Learn and adhere to team and company processes, standards, and procedures

  • Actively develop and maintain working relationships with team and department members

  • Participate in the full Software Development Lifecycle (SDLC)

  • Maintain and nurture an opportunistic mindset - proactively identifying ways to improve processes, tools, and outcomes rather than waiting for direction

  • Move fast while maintaining the company's integrity and position in the marketplace

  • Leads from the front lines in helping team to keep consistently delivering

We're looking for talent who:
  • Has deep knowledge of modern JavaScript or TypeScript using NodeJS.

  • Strong experience in C#, .NET, distributed programming, and building scalable enterprise applications.

  • Expertise with Entity Framework/EF Core and relational database design.

  • Hands-on experience with AWS cloud services for building and deploying modern applications.

  • Solid understanding of enterprise architecture and system design best practices.

  • Working knowledge of Angular and AngularJS for UI development and integration.

  • Has deep knowledge of the NodeJS ecosystem, including community idioms, popular packages, design patterns, documentation, internal workings and quirks

  • Understands React and related front-end libraries to create rich user experiences, keeping an eye on the changing ecosystem for opportunities and challenges

  • Has a working understanding of the web platform, and a strong understanding of the capabilities of web browsers and their role in relation to back-end software

  • Has knowledge of token-based AuthZ systems like OpenID-Connect and OAuth2

  • Has knowledge of the role of cryptography and certificates in modern application development

  • Has knowledge of the workings of computer networking, the OSI model, and the domain name system

  • Has an understanding of how to use CSS to style the front-end, including upcoming features and their adoption

  • Has knowledge of troubleshooting and debugging in all applicable contexts (front-end, back-end, database, platform)

  • Has an advanced knowledge of relational database technology SQL Server and/or Postgres, Comparative knowledge of other database technologies

  • Has understanding of common data lake and data processing technologies

  • Has expertise and the ability to quickly and deeply understand Amazon Web Services (AWS) technologies such as: RDS, Lambda, SQS, SNS, SES, S3, API Gateway, CloudFront, EventBridge

  • Has knowledge of CI/CD pipelines and how to effectively develop and create them

  • Has day to day mastery of git for source control, as well as history and release management

  • Has familiarity with SDLC processes and systems, with the ability to guide them and provide constructive feedback

  • Has intrapersonal skills necessary for working in a team environment, including the development of working relationships and professional networking

  • Has wide understanding of various application architecture patterns

  • Has knowledge of a variety design patterns and development principles (like SOLID, DDD, CQRS)

  • Has proficiency with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude, or similar) as an integrated part of daily coding workflows - not as a novelty, but as a natural extension of how work gets done

  • Guides fellow team members in effective adoption and use of AI tools, raising the overall productivity floor of the team

  • Has a minimum of a high school diploma or equivalent

  • Has a minimum of 15 years of experience

  • Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

  • Strong leadership experience, driving strategic initiatives and influencing decision-making

#LI-AP1

#LI-Onsite

#LI-Hybrid

Recommended Skills:

Agile Scrum Development, Building Architecture, Client-Centric, Effective Communication, Information Technology (IT), Innovation, Microsoft .NET, Technical Proficiency, Time Management, Work Collaboratively

Salary Range:

$140,935.00 - $226,905.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parentalleave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.