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Amazon Connect Jobs (NOW HIRING)

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies. * Configure routing profiles, queues, callbacks, emergency messaging, and business hours ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies. * Configure routing profiles, queues, callbacks, emergency messaging, and business hours ...

Amazon

Data Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create ...

Miratech

Amazon Connect Architect

$64.50 - $85/hr

Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers * Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks * Design ...

Miratech

Amazon Connect Architect

Canada, KY · Remote

$54 - $71.25/hr

Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers * Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks * Design ...

Amazon

Data Scientist, Amazon Connect

New York, NY

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create ...

The Giant Bullseye

Senior Amazon Connect Engineer

New York, NY · On-site

$60.50 - $78/hr

We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This ...

Percient Inc.

Amazon Connect Architect

Plano, TX · On-site

$60.50 - $79.75/hr

Amazon Connect Architect Location: Plano, TX ( Local to any JPMC office as in-person interview required) * Proficiency in at least one modern programming language (e.g., Python, Java) * Experience ...

Diverse Lynx Llc

Amazon Connect Architect

Plano, TX · On-site

$60.50 - $79.75/hr

Amazon Connect Architect Location : Plano, TX Exp: 12+ Yrs Payrate $150k RTTO - 5 Days Onsite * Proficiency in at least one modern programming language (e.g., Python, Java) * Experience implementing ...

Amazon

Partner Specialist, CXE - Amazon Connect

New York, NY · On-site

$127K/yr

Lead Amazon Connect pipeline creation with a focus on customers building and improving their customer experiences through customer-facing BD engaging CXO personas while building scalable mechanisms ...

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team during the Build phase. This is a hands-on role where you'll be driving key technical deliverables ...

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Amazon Connect information

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$75.5K

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How much do amazon connect jobs pay per year?

As of Sep 5, 2026, the average yearly pay for amazon connect in the United States is $144,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $162,500.00 per year, depending on experience, location, and employer.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions through voice and chat channels. It uses artificial intelligence and integrates with other AWS services to route, monitor, and analyze customer calls, allowing agents to handle inquiries efficiently. Users typically require knowledge of contact center operations and AWS tools to configure and optimize the system.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.
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Amazon Connect jobs near you
Infographic showing various Amazon Connect job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 27% Part Time, and 7% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $144,773 per year, or $69.6 per hour.

Senior Amazon Connect Developer

Miratech

Remote

$125K - $165K/yr

Full-time

Medical

Re-posted 11 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%
Job Description
We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.
Responsibilities:
  • Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
  • Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
  • Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
  • Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
  • Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
  • Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
  • Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
  • Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

Qualifications
  • 6+ years of experience in contact center technology, engineering, or operations roles.
  • 4+ years of hands-on experience with Amazon Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations.
  • Strong experience designing and building Amazon Connect contact flows using AWS Lambda and DynamoDB.
  • Expertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing.
  • Practical experience with AWS services commonly used with Amazon Connect, including Lambda, DynamoDB, S3, and CloudWatch.
  • Strong programming experience in Python with AWS Lambda and API integrations.
  • Experience integrating Amazon Connect with CRMs, third-party applications, APIs, and backend systems.
  • Understanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement.
  • Familiarity with version control tools such as Git, GitHub, or TFS.
  • Experience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies.
  • Strong troubleshooting, debugging, analytical, and problem-solving skills.
  • Excellent communication and collaboration skills with technical and non-technical stakeholders.

Nice to have:
  • AWS Cloud Practitioner or equivalent AWS certification.
  • Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco.
  • Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.
  • Experience supporting enterprise-scale or regulated contact center environments.
  • Experience implementing portal widgets, chatbot integrations, email, SMS, and omnichannel customer service solutions.
  • Experience designing call flows and integrating contact center platforms with backend systems through APIs.

We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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