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Amazon Connect Jobs in Seattle, WA (NOW HIRING)

Accuro Group

Amazon Connect Consultant

Seattle, WA · On-site

Role: Amazon Connect Consultant Location: Seattle, WA Experience: 10+ years * As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution.

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$85.9K

$164.8K

$220.2K

How much do amazon connect jobs pay per year?

As of Aug 8, 2026, the average yearly pay for amazon connect in Seattle, WA is $164,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,100.00 and $184,900.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions. It works by routing calls and chats through a scalable platform, using features like automatic call distribution and interactive voice response, which can be customized with skills and integrations. Users typically configure workflows via a web interface and may require knowledge of AWS tools and contact center operations.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

What are the most commonly searched types of Amazon Connect jobs in Seattle, WA? The most popular types of Amazon Connect jobs in Seattle, WA are:
What are popular job titles related to Amazon Connect jobs in Seattle, WA? For Amazon Connect jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Amazon Connect jobs in Seattle, WA look for? The top searched job categories for Amazon Connect jobs in Seattle, WA are:
Amazon Connect jobs near you
Infographic showing various Amazon Connect job openings in Seattle, WA as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $164,756 per year, or $79.2 per hour.

Amazon Connect Consultant

Accuro Group

Seattle, WA • On-site

Other

Re-posted 27 days ago

Job description

Role: Amazon Connect Consultant

Location: Seattle, WA

Experience: 10+ years

Job description

  • As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution.
  • Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens,
  • CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and maintenance of Amazon Connect.
  • Serve as the technology consultant to determine which services are used and how they connect those services.
  • Must be able to lead the process and develop interconnectivity between services in Amazon Connect.
  • Serve as the control point for all development and integration of services in the organization providing expertise in Lambda, Python and JSON.
  • At least 2 years of enterprise experience building applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly)
  • At least 2 years of enterprise experience with Telephony and VOIP (Voice Over IP)
  • At least 2 years of enterprise experience with Contact Center Technologies (WEBRTC)
  • Modern DevOps tools and techniques including GitHub, CI/CD, and Docker Designs software solutions, algorithms, and cloud architectures needed to satisfy product features and functionality defined by product owner and other stakeholders in a production environment
  • Having 6 to 8 years of total experience At least 3 years of enterprise experience of Amazon Connect platform with Technical Architecture,
  • Design and Development skills Advance understanding of Amazon Connect (Customer, Agent, Admin & Supervisor)
  • Must be able to lead the process and develop interconnectivity between services in Amazon Connect Services including, but not limited to:
  • Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis .
  • Must have Skills Amazon Connect, AWS services, cloud-based contact center solutions,
  • Configuring a virtual contact center, Amazon Kinesis and Amazon EventBridge , AWS CloudFormation and AWS Cloud Development Kit (CDK) ,
  • AWS services - Cloud Watch, Kinesis, S3, Lex, and Poly , VOIP, WEBRTC, GitHub, CI/CD, Docker Data analysis, Data Migration, JSON, LEX

Best Regards

Sushil Singh| Lead Technical Recruiter

Email: sushil.s@accurogroup.com

direct: +1-919 364 0997 Ext: 162