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Director Amazon Connect Jobs (NOW HIRING)

WPP Media

Associate Director, Amazon Advertising

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role Summary & Impact The Associate Director, Amazon Advertising will utilize their retail ... You will connect directly with the retail media networks at each of the key customers on behalf of ...

Amazon

Senior Solutions Architect, AWS Plus Team

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Amazon Connect service team on a feature request in between. You'll meet regularly with VP- and Director-level technology stakeholders, surface customer feedback to AWS product teams, and help shape ...

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Director Amazon Connect information

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$57K

$186.4K

$331K

How much do director amazon connect jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director amazon connect in the United States is $186,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $249,500.00 per year, depending on experience, location, and employer.

What does a director Amazon Connect do?

A Director Amazon Connect is responsible for overseeing the strategy, implementation, and ongoing management of Amazon Connect, which is Amazon's cloud-based contact center service. This role typically involves leading teams that design, deploy, and optimize customer service solutions using Amazon Connect's features such as omnichannel communications, automation, and integrations with other AWS services. The director collaborates with stakeholders to ensure that customer service operations meet business goals, improve customer experiences, and leverage the latest cloud technologies. They also set best practices, manage budgets, and ensure compliance with data security standards.

What are the key skills and qualifications needed to thrive as a director Amazon Connect?

To thrive as a Director Amazon Connect, you need deep expertise in cloud contact center solutions, leadership experience, and a strong background in technology management or computer science. Familiarity with Amazon Connect, AWS services, contact center platforms, and relevant certifications such as AWS Certified Solutions Architect are typically required. Exceptional communication, strategic thinking, and stakeholder management skills set top candidates apart in this role. These skills ensure the effective delivery of customer experience solutions, alignment with business goals, and successful leadership of cross-functional teams.

How does a director Amazon Connect typically collaborate with cross-functional teams to implement cloud contact center solutions?

A Director of Amazon Connect works closely with cross-functional teams such as IT, customer service, product management, and external vendors to design and deploy scalable contact center solutions. They facilitate communication between technical teams and business stakeholders to ensure that solutions align with organizational goals and customer needs. This role often involves leading project planning sessions, overseeing implementation timelines, and troubleshooting complex integration issues. Effective collaboration and strong leadership are essential to drive successful adoption and continuous improvement of Amazon Connect services.
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Director Amazon Connect jobs near you
Infographic showing various Director Amazon Connect job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 26% Part Time, and 9% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $186,382 per year, or $89.6 per hour.

Amazon Connect Developer

ITBrainiac Inc

Jacksonville, FL • On-site

Other

Posted 5 days ago

Job description

Amazon Connect Developer

Saint Johns, FL 32259 (Fully Onsite from Day-1)

06-12 Months

H1B Works || Passport Number Mandatory for i-94 Verification

Must have skills:

Build Connect AI agents for existing Amazon Connect/Lex implementation.
Minimum experience of building AI agents (within Amazon Connect) 2 years.
Minimum experience with Amazon Connect/Lex 5 years

Job Description:

Design, build, and support Contact Center solutions, with a strong focus on cloud-based customer experience platforms.

Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.

Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.

Amazon Connect, Python, Lambda, LLM Assisted NLU.

Amer Ali - Lead Recruiter

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