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Director Amazon Connect Jobs (NOW HIRING)

LTM

Senior Salesforce Voice Amazon Connect Engineer

Frisco, TX · On-site

$51.75 - $66.75/hr

Direct hands on experience with Salesforce Voice Service Cloud Voice. Strong experience with Salesforce Service Cloud and Omni Channel administration. Experience supporting Amazon Connect contact ...

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How much do director amazon connect jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director amazon connect in the United States is $186,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $249,500.00 per year, depending on experience, location, and employer.

What does a director Amazon Connect do?

A Director Amazon Connect is responsible for overseeing the strategy, implementation, and ongoing management of Amazon Connect, which is Amazon's cloud-based contact center service. This role typically involves leading teams that design, deploy, and optimize customer service solutions using Amazon Connect's features such as omnichannel communications, automation, and integrations with other AWS services. The director collaborates with stakeholders to ensure that customer service operations meet business goals, improve customer experiences, and leverage the latest cloud technologies. They also set best practices, manage budgets, and ensure compliance with data security standards.

What are the key skills and qualifications needed to thrive as a director Amazon Connect?

To thrive as a Director Amazon Connect, you need deep expertise in cloud contact center solutions, leadership experience, and a strong background in technology management or computer science. Familiarity with Amazon Connect, AWS services, contact center platforms, and relevant certifications such as AWS Certified Solutions Architect are typically required. Exceptional communication, strategic thinking, and stakeholder management skills set top candidates apart in this role. These skills ensure the effective delivery of customer experience solutions, alignment with business goals, and successful leadership of cross-functional teams.

How does a director Amazon Connect typically collaborate with cross-functional teams to implement cloud contact center solutions?

A Director of Amazon Connect works closely with cross-functional teams such as IT, customer service, product management, and external vendors to design and deploy scalable contact center solutions. They facilitate communication between technical teams and business stakeholders to ensure that solutions align with organizational goals and customer needs. This role often involves leading project planning sessions, overseeing implementation timelines, and troubleshooting complex integration issues. Effective collaboration and strong leadership are essential to drive successful adoption and continuous improvement of Amazon Connect services.
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Director Amazon Connect jobs near you
Infographic showing various Director Amazon Connect job openings in the United States as of September 2026, with employment types broken down into 68% Full Time, 25% Part Time, and 7% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $186,382 per year, or $89.6 per hour.

Amazon Connect Consultant

Seattle, WA • On-site

Accuro Group
51 - 200 employees
Learn more about Accuro Groupexternal

Other

Re-posted 28 days ago

Job description

Role: Amazon Connect Consultant

Location: Seattle, WA

Experience: 10+ years

Job description

  • As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution.
  • Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens,
  • CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and maintenance of Amazon Connect.
  • Serve as the technology consultant to determine which services are used and how they connect those services.
  • Must be able to lead the process and develop interconnectivity between services in Amazon Connect.
  • Serve as the control point for all development and integration of services in the organization providing expertise in Lambda, Python and JSON.
  • At least 2 years of enterprise experience building applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly)
  • At least 2 years of enterprise experience with Telephony and VOIP (Voice Over IP)
  • At least 2 years of enterprise experience with Contact Center Technologies (WEBRTC)
  • Modern DevOps tools and techniques including GitHub, CI/CD, and Docker Designs software solutions, algorithms, and cloud architectures needed to satisfy product features and functionality defined by product owner and other stakeholders in a production environment
  • Having 6 to 8 years of total experience At least 3 years of enterprise experience of Amazon Connect platform with Technical Architecture,
  • Design and Development skills Advance understanding of Amazon Connect (Customer, Agent, Admin & Supervisor)
  • Must be able to lead the process and develop interconnectivity between services in Amazon Connect Services including, but not limited to:
  • Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis .
  • Must have Skills Amazon Connect, AWS services, cloud-based contact center solutions,
  • Configuring a virtual contact center, Amazon Kinesis and Amazon EventBridge , AWS CloudFormation and AWS Cloud Development Kit (CDK) ,
  • AWS services - Cloud Watch, Kinesis, S3, Lex, and Poly , VOIP, WEBRTC, GitHub, CI/CD, Docker Data analysis, Data Migration, JSON, LEX

Best Regards

Sushil Singh| Lead Technical Recruiter

Email: sushil.s@accurogroup.com

direct: +1-919 364 0997 Ext: 162