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Director Amazon Connect Jobs in Florida (NOW HIRING)

As a Director, you will set the strategic direction and lead business development efforts. You make ... Amazon Connect and Genesys CloudCX - Driving the development and customization of contact center ...

AI Agent Engineer

Dania Beach, FL · On-site +1

$102K - $137K/yr

You will work closely with the Director of AI Agent Engineering, Solutions Architects, QA Engineers ... Amazon Connect, Nuance, or similar CCaaS/CPaaS platforms. • Hands-on experience with LLM-based ...

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Director Amazon Connect information

What does a director Amazon Connect do?

A Director Amazon Connect is responsible for overseeing the strategy, implementation, and ongoing management of Amazon Connect, which is Amazon's cloud-based contact center service. This role typically involves leading teams that design, deploy, and optimize customer service solutions using Amazon Connect's features such as omnichannel communications, automation, and integrations with other AWS services. The director collaborates with stakeholders to ensure that customer service operations meet business goals, improve customer experiences, and leverage the latest cloud technologies. They also set best practices, manage budgets, and ensure compliance with data security standards.

What are the key skills and qualifications needed to thrive as a director Amazon Connect?

To thrive as a Director Amazon Connect, you need deep expertise in cloud contact center solutions, leadership experience, and a strong background in technology management or computer science. Familiarity with Amazon Connect, AWS services, contact center platforms, and relevant certifications such as AWS Certified Solutions Architect are typically required. Exceptional communication, strategic thinking, and stakeholder management skills set top candidates apart in this role. These skills ensure the effective delivery of customer experience solutions, alignment with business goals, and successful leadership of cross-functional teams.

How does a director Amazon Connect typically collaborate with cross-functional teams to implement cloud contact center solutions?

A Director of Amazon Connect works closely with cross-functional teams such as IT, customer service, product management, and external vendors to design and deploy scalable contact center solutions. They facilitate communication between technical teams and business stakeholders to ensure that solutions align with organizational goals and customer needs. This role often involves leading project planning sessions, overseeing implementation timelines, and troubleshooting complex integration issues. Effective collaboration and strong leadership are essential to drive successful adoption and continuous improvement of Amazon Connect services.

What are the most commonly searched types of Amazon Connect jobs in Florida?

The most popular types of Amazon Connect jobs in Florida are:

What are popular job titles related to Director Amazon Connect jobs in Florida?

For Director Amazon Connect jobs in Florida, the most frequently searched job titles are:

What cities in Florida are hiring for Director Amazon Connect jobs?

Cities in Florida with the most Director Amazon Connect job openings:

Amazon Connect Developer

ITBrainiac Inc

Jacksonville, FL • On-site

Other

Posted 7 days ago


Job description

Amazon Connect Developer

Saint Johns, FL 32259 (Fully Onsite from Day-1)

06-12 Months

H1B Works || Passport Number Mandatory for i-94 Verification

Must have skills:

Build Connect AI agents for existing Amazon Connect/Lex implementation.
Minimum experience of building AI agents (within Amazon Connect) 2 years.
Minimum experience with Amazon Connect/Lex 5 years

Job Description:

Design, build, and support Contact Center solutions, with a strong focus on cloud-based customer experience platforms.

Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.

Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.

Amazon Connect, Python, Lambda, LLM Assisted NLU.

Amer Ali - Lead Recruiter

Direct Line : *166 | Email :

LinkedIn:

Princeton Forrestal Village, 116 Village Blvd, Suite 200 , Princeton, NJ ,08540

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