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Remote Amazon Connect Jobs in Florida (NOW HIRING)

At Directive, we're always looking to connect with talented people who care about work that ... Shopping (feed-driven Google and Bing) and Marketplace (Amazon Seller Central, Vendor Central, and ...

At Directive, we're always looking to connect with talented people who care about work that ... Shopping (feed-driven Google and Bing) and Marketplace (Amazon Seller Central, Vendor Central, and ...

Remote Amazon Connect information

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are the most commonly searched types of Amazon Connect jobs in Florida? The most popular types of Amazon Connect jobs in Florida are:
What job categories do people searching Remote Amazon Connect jobs in Florida look for? The top searched job categories for Remote Amazon Connect jobs in Florida are:
What cities in Florida are hiring for Remote Amazon Connect jobs? Cities in Florida with the most Remote Amazon Connect job openings:
Amazon Content & Brand Specialist

Amazon Content & Brand Specialist

Jazwares

Plantation, FL • On-site, Remote

Full-time

Medical, Life, Retirement

Posted 18 days ago


Job description

As the Amazon Content and Brand Specialist, you will own the full life cycle of content creation for the entire Amazon business which includes planning and requesting what is needed, quality assessment, organization and uploading to Amazon. Assets would range from images, copy, video, enhanced A+ content, brand stores and more. This role interacts with the marketing, brand, copy/SEO, and photography teams.

This position also leads all brand enforcement counterfeit initiatives and manages the entire process of the removal of fake goods from our E-commerce sites by working with our internal legal team and primary 3P partner.

What You Will Do:

  • Manage Amazon Vendor Central, overseeing the optimization of listings by enhancing content for increased customer sales.
  • Oversee and monitor brand image content, ensuring its prompt receipt upon goods' arrival at Amazon.
  • Craft premium A+ content, to enhance product pages with features like interactive hotspot modules and comparison charts to elevate presentation and boost customer engagement.
  • Work collaboratively with marketing and brand departments to ensure synchronization with product initiatives aimed at improving content quality.
  • Generate Amazon Posts aimed at promoting our brands and directing traffic to product pages. This involves fulfilling posting requests and ensuring the consistent deployment of content to maintain an active presence.
  • Manage the oversight of reporting, monitoring, and enforcement activities related to counterfeit listings to prevent unauthorized use of brand intellectual property.
  • Conduct independent updates of copyright registrations to establish strong trademark protection measures across all brands.
  • Manage day-to-day interactions with Coresearch, our primary partner in safeguarding our online brands.
  • Assess our achievements and objectives regularly.
  • Work together with licensed partners to enhance enforcement initiatives and streamline workflow.
  • Collaborate with Legal to improve workflows, scores, and budget needs.

Supervisor Responsibilities

Manages People: No

What We Are Looking For: 

  • Bachelor's degree in a relevant field is a plus.
  • 3+ years of experience of online content experience.
  • 2+ years of brand enforcement experience.
  • Experience in E-commerce.
  • Experience working with Amazon Vendor Central.
  • Excellent written and verbal communications skills
  • Excel, Powerpoint and Google sheets experience required       
  • Strong organizational skills with a high level of attention to detail      
  • Creative      
  • Knowledge of online content and brand enforcement  
  • Enthusiastic, flexible and willing to learn new skills                                                                                                                     

    What we offer:

    The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

    Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement. 

    Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave.  Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects. 

    Reasonable Accommodations   

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

    Working at Jazwares

    At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

    • Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
    • Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
    • Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

    Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together! 

    JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    Who We Are

    Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Five Nights at Freddy’s™, Disney™, BumBumz™, and BLDR™. In addition to toys, offerings include costumes, games, and pillows. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook.

    Recruitment Safety 

    Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to jazlegal@jazwares.com. We look forward to you experiencing a safe and enjoyable application process at Jazwares!