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Supervisor Customer Jobs in Florida (NOW HIRING)

McLane Company

Supervisor, Customer Service

Orlando, FL · On-site

The Customer Service Supervisor is responsible for ensuring that customers receive proper customer service through the process of orders, general correspondence with customers, and coordination with ...

Nan McKay

Customer Service Rep

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and ...

Nan McKay & Associates

Front Desk Receptionist

Miami, FL · On-site

$14.25 - $18.50/hr

Customer Service Supervisor Status: Non-Exempt Summary: The position duties include a wide range of activities related to providing clerical support to operational and administrative areas.

AAFES

Supervisory Customer Experience Associate

Tampa, FL · On-site

$13.25 - $18.25/hr

As a Supervisor in Apparel/Accessories/Prestige Brands, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on ...

New

Bomnin Automotive Group

Tow Truck Driver

Miami, FL · On-site

$17.75 - $24.25/hr

Follow proper safety rules by wearing personal protective equipment (PPE) and report vehicle damage immediately to your supervisor. Customer Assistance: When requested, provide roadside assistance to ...

Bomnin Automotive Group

Tow Truck Driver

Miami, FL

$17.75 - $24.25/hr

Follow proper safety rules by wearing personal protective equipment (PPE) and report vehicle damage immediately to your supervisor. * Customer Assistance: When requested, provide roadside assistance ...

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All JobsSupervisor Customer JobsSupervisor Customer Jobs in Florida

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Florida?

For Supervisor Customer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Florida look for?

The top searched job categories for Supervisor Customer jobs in Florida are:

What cities in Florida are hiring for Supervisor Customer jobs?

Cities in Florida with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Florida as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Supervisor, Customer Service

Customer Operations

Orlando, FL • On-site

Full-time

Posted 6 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.


Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

  • Leading a team of representatives using encouragement and accountability to create a cohesive work unit
  • Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
  • Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
  • Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma with some college course work in business or related field; equivalent experience
  • Experience: 5-7 years of customer service/call center experience
  • Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
  • Skills: Effective communication, supervision, organization, time management
  • Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
  • Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

  • Additional Experience: 3+ years of supervisory or leadership experience

#LI-SR5
CCS450 2026-81916 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma with some college course work in business or related field; equivalent experience
  • Experience: 5-7 years of customer service/call center experience
  • Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
  • Skills: Effective communication, supervision, organization, time management
  • Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
  • Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

  • Additional Experience: 3+ years of supervisory or leadership experience
Employment Type: Full Time

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