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Supervisor Customer Jobs in Florida (NOW HIRING)

Nan McKay

Customer Service Rep

Miami, FL

$15.25 - $20.75/hr

Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and ...

Nan McKay

Customer Service Rep

Miami Gardens, FL · On-site

$15/hr

Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center SUMMARY The position duties include a wide range of call center activities related to providing Customer service to Housing ...

Jordache Enterprises

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Store Supervisor-Marketplace-US Polo Association

Orlando, FL · On-site

$16 - $17/hr

Floor Supervisor/Keyholder Summary: Floor Supervisor/Keyholder is an entry-level management ... R.T. customer service program  Follow all customer service expectations as outlined in the ...

Bomnin Automotive Group

Tow Truck Driver

Miami, FL

$17.75 - $24.25/hr

Follow proper safety rules by wearing personal protective equipment (PPE) and report vehicle damage immediately to your supervisor. Customer Assistance: When requested, provide roadside assistance to ...

Bomnin Automotive Group

Tow Truck Driver

Miami, FL

$17.75 - $24.25/hr

Follow proper safety rules by wearing personal protective equipment (PPE) and report vehicle damage immediately to your supervisor. * Customer Assistance: When requested, provide roadside assistance ...

Wawa

Customer Service Supervisor

Tavares, FL · On-site

$21.25 - $28.70/hr

Customer Service Supervisor As a Customer Service Supervisor, you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store ...

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All JobsSupervisor Customer JobsSupervisor Customer Jobs in Florida

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Florida?

For Supervisor Customer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Florida look for?

The top searched job categories for Supervisor Customer jobs in Florida are:

What cities in Florida are hiring for Supervisor Customer jobs?

Cities in Florida with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Supervisor, Customer Services

Envoy Air Inc.

Pensacola, FL • On-site

Full-time

Medical, Life

Re-posted 17 days ago

Envoy Air rating

6.0

Company rating: 6.0 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Overview
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)

Responsibilities
How will you make an impact?
Responsibilities
  • Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
  • Ensure adequate operational coverage; responsible for scheduling and manpower utilization
  • Maintain a safe, dependable and consistent operation
  • Conduct Agent observations
  • Schedule and administer local training including new hire training
  • Investigates and resolves operational issues as well as customer service issues
  • Will be provided company uniforms and must adhere to uniform policy
  • Participates on operational conference calls, station audits and prepares various reports
  • Maintains records such as time and attendance, personnel files and performance
  • Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
    • Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
    • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
    • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
    • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
    • Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
    • Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
    • Collaborate with the internal team to ensure a safe and on-time departure
    • May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
  • Minimum Age: 18
  • High school diploma or GED equivalent
  • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
  • Must be able to perform all duties in various weather conditions and time constraints
  • Ability to read, write, fluently speak and understand the English language
  • Possess the legal right to work in the United States

Position Preferences
  • A minimum of one year of customer service experience
  • Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations

Additional Details
  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
  • In locations handling US mail, must be able to pass a US Postal Service background check
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

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