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Amazon Connect Specialist Jobs (NOW HIRING)

GoIntellects Inc.

AWS Connect Specialist

Washington, DC · On-site

$90/hr

AWS Connect Specialist-Long-Term Contract (Government) Position Title: AWS Connect Specialist ... Amazon Connect CCaaS Hands on experience, not AWS infrastructure. * Hands on AWS CI/CD experienceto ...

GoIntellects Inc.

AWS Connect Specialist

Washington, DC · On-site

$125 - $150/hr

AWS Connect Specialist-Long-Term Contract (Government) Position Worksite Address: Washington, DC ... Amazon Connect CCaaS Hands on experience, not AWS infrastructure. * Hands on AWS CI/CD experienceto ...

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Amazon Connect Specialist information

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How much do amazon connect specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for amazon connect specialist in the United States is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $28.85 per hour, depending on experience, location, and employer.

What is an Amazon Connect Specialist?

An Amazon Connect Specialist is a professional who designs, implements, and manages Amazon Connect, a cloud-based contact center service from Amazon Web Services (AWS). They are responsible for configuring call flows, integrating with other AWS services, and optimizing the customer experience. Their expertise includes setting up telephony, managing user permissions, and ensuring the system meets business needs. They also provide ongoing support and troubleshooting for Amazon Connect environments.

What are the key skills and qualifications needed to thrive as an Amazon Connect Specialist?

To excel as an Amazon Connect Specialist, you need expertise in cloud contact center solutions, telephony, and a solid understanding of Amazon Web Services (AWS), often supported by AWS certifications. Familiarity with tools such as Amazon Connect, AWS Lambda, Amazon Lex, and integration with CRM systems is typically required. Strong problem-solving, communication, and project management skills help you design effective solutions and collaborate with diverse stakeholders. These competencies ensure seamless implementation, optimization, and support of robust customer experience platforms.

What are some typical challenges Amazon Connect Specialists face when integrating the platform with existing business systems?

Amazon Connect Specialists often encounter challenges when integrating the platform with a company’s existing CRM, ticketing, or reporting systems. These challenges can include ensuring data flows seamlessly between platforms, customizing contact flows to meet specific business requirements, and managing security or compliance considerations. Specialists frequently collaborate with IT, security, and business operations teams to troubleshoot integration issues and optimize the contact center’s performance. Staying current with AWS updates and best practices is essential for overcoming these obstacles efficiently.

What is the difference between Amazon Connect Specialist vs Customer Support Agent?

AspectAmazon Connect SpecialistCustomer Support Agent
Required CredentialsKnowledge of Amazon Connect, cloud contact center tools, and related certificationsCustomer service skills, sometimes basic technical knowledge
Work EnvironmentCloud-based contact center platforms, remote or on-siteCall centers, customer service departments, remote or on-site
Employer & Industry UsageTech companies, cloud service providers, contact center solutionsRetail, telecom, service industries, various sectors
Common Search & ComparisonYesNo

The Amazon Connect Specialist focuses on configuring, managing, and optimizing Amazon Connect cloud contact centers, requiring technical knowledge of the platform. In contrast, a Customer Support Agent handles customer inquiries, often with basic technical skills. While both roles involve customer interaction, the specialist role is more technical and platform-specific, whereas the support agent role is broader in customer service functions.

What cities are hiring for Amazon Connect Specialist jobs?

Cities with the most Amazon Connect Specialist job openings:

What are popular job titles related to Amazon Connect Specialist jobs?

For Amazon Connect Specialist jobs, the most frequently searched job titles are:

Infographic showing various Amazon Connect Specialist job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $51,897 per year, or $25 per hour.

AWS Connect Specialist

Washington, DC • On-site

GoIntellects Inc.
See more jobs at GoIntellects Inc.external

$90/hr

Full-time

Re-posted 9 days ago

Job description

AWS Connect Specialist-Long-Term Contract (Government) Position
Title: AWS Connect Specialist
Worksite Address: Washington, DC
Interviews:  In Person
Job Description:

 
Short Description:
T032 - AWS Connect Specialist
**In-person interviews will be conducted for this REQ**
**Only submit local candidates to DMV region**
**Hybrid - candidate will be required to be on-site 3x/week in the near future**
Complete Description:
Duties and Responsibilities:

Working closely with the client and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.

 

Key Responsibilities:

1) Design and Configuration:

a) Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing

based on business requirements.

b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions

within Connect contact flows.

c) Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.

 

2) Metrics and Reporting:

a) Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.

b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.

c) Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.

 

3) Outbound Campaigns and Surveys:

a) Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.

b) Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.

 

4) Integration and Optimization:

a) Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.

b) Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.

 

5) Security and Compliance:

a) Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, and relevant security controls.

b) Apply appropriate change control and configuration management processes for all modifications to the production environment.

 

6) Troubleshooting and Support:

a) Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.

b) Implement system revisions to maintain and improve overall performance.

 

Education:

Engineering, or a related field or The equivalent combination of

education and successful work experience

 

Qualifications: 

•          Amazon Connect CCaaS Hands on experience, not AWS infrastructure.

•       Hands on AWS CI/CD experienceto deploy code and customize AWS connect services.

•          AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)

•          A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.

•          Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.

•          Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.

•          In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.

•          Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.

•          Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.

•          Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.

•          Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.

•          Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.