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Director Aws Connect Jobs (NOW HIRING)

West Monroe

Director - AWS Platform Services

Chicago, IL · On-site

$66.75 - $87.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Networking (VPC, Transit Gateway, Direct Connect) * Storage (S3, EFS, FSx) * Security (IAM, Security Hub, GuardDuty) * Observability and operations * Demonstrated success managing AWS alliance ...

Staffingine LLC

Amazon Connect

Dallas, TX · On-site

AWS Connect * AWS Dynamo DB * AWS Lambda * AWS Lex * AWS Poly * AWS Cloud Watch * AWS CDK ... of direct work deliverables to come from American Airlines Employee team manager * Proven ...

Impact Advisors

Director, AWS Cloud Alliances

The Director will serve as the primary liaison between AWS and Impact's sales, marketing, and ... Amazon Connect, security, and cloud modernization. • Collaborate with Marketing to ensure ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

  • Medical

We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead ... Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

  • Medical

We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead ... Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

  • Medical

We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead ... Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

  • Medical

We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead ... Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ...

Miratech

Director, AWS Alliance and GTM

Texas City, TX · On-site +1

  • Medical

We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead ... Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ...

Miratech

Director, AWS Alliance and GTM

Texas City, TX · On-site +1

  • Medical

We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead ... Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ...

Miratech

Director, AWS Alliance and GTM

New York, NY · On-site +1

  • Medical

We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead ... Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX ...

Northern Base

Network Architect - AWS

Irvine, CA · On-site

$69.50 - $91.25/hr

AWS Direct Connect * Site-to-Site VPN * AWS IAM * AWS KMS * Palo Alto / Fortinet * Python / Boto3 * Bash Scripting * Terraform / CloudFormation * AWS Control Tower * AWS Organizations * AWS Network ...

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All JobsAws Connect JobsDirector Aws Connect Jobs

Director Aws Connect information

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$29K

$105.6K

$174.5K

How much do director aws connect jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director aws connect in the United States is $105,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $130,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Aws Connect vs Customer Service Manager?

AspectDirector Aws ConnectCustomer Service Manager
CredentialsCloud certifications (AWS Certified Solutions Architect), leadership experienceCustomer service certifications, management experience
Work EnvironmentCloud infrastructure, technical teams, strategic planningCustomer support centers, team management, client interaction
Industry UsageTech, cloud services, enterprise solutionsRetail, telecom, service industries

The Director Aws Connect typically focuses on overseeing cloud-based contact center solutions, managing technical teams, and strategic deployment of AWS services. In contrast, a Customer Service Manager handles daily customer interactions, team supervision, and service quality. While both roles involve customer engagement, the Director Aws Connect emphasizes technical leadership and cloud infrastructure, whereas the Customer Service Manager concentrates on operational management and customer satisfaction.

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Director Aws Connect jobs near you
Infographic showing various Director Aws Connect job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 26% Part Time, and 9% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $105,612 per year, or $50.8 per hour.

AWS Connect Specialist with Min 3yrs exp (In Person Interview) (HYBRID_only Local to DMV Area)

NextGen Solutions Corporation

Washington, DC • On-site

Other

Posted 4 days ago

Job description

We are looking for AWS Connect Specialist (Min 3+ years of exp) HYBRID (In Person Interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length:12Months +
Location: Washington DC 20024
Immediate interviews In Person Interviews ONLY
AWS Connect Specialist
*In-person interviews will be conducted*
*Only submit local candidates to DMV region*
*Hybrid position - candidate will be required to be on-site 3x/week in the near future*
Duties and Responsibilities:
The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.
Key Responsibilities:
1) Design and Configuration:
a) Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing
based on business requirements.
b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions
within Connect contact flows.
c) Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.
2) Metrics and Reporting:
a) Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.
b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.
c) Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.
3) Outbound Campaigns and Surveys:
a) Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.
b) Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.
4) Integration and Optimization:
a) Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
b) Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.
5) Security and Compliance:
a) Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.
b) Apply appropriate change control and configuration management processes for all modifications to the production environment.
6) Troubleshooting and Support:
a) Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
b) Implement system revisions to maintain and improve overall performance.
Education:
Engineering, or a related field or The equivalent combination of
education and successful work experience
Qualifications:
  • Amazon Connect CCaaS Hands on experience, not AWS infrastructure.
  • Hands on AWS CI/CD experience to deploy code and customize AWS connect services.
  • AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)
  • A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
  • Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
  • Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
  • In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
  • Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
  • Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
  • Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
  • Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
  • Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
Years of Experience
***Hands on experience w/ Amazon Connect CCaaS , not AWS infrastructure***
Required
***Hands on AWS CI/CD experience to deploy code and customize AWS connect services***
Required
Hands-on experience with Amazon Connect and other AWS cloud services is essential.
Required
3
Years
Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
Required
Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
Required
3
Years
In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
Required
Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
Required
Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
Required
Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
Required
Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience
Required
AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform

Highly desired

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