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Amazon Connect Jobs (NOW HIRING)

Inficare Technologies

Amazon Connect Architect

Plano, TX · On-site

$70/hr

Amazon Connect Architect Location: Plano, TX (5 Days Onsite) Job Type: Contract Experience: 12+ years Job Overview We are seeking an experienced Amazon Connect Architect to design and implement ...

New

NRG

Sr Amazon Connect Lead

Lindon, UT · On-site

Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly ...

NRG

Sr Amazon Connect Lead

Lindon, UT · On-site

Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.

NRG

Sr Amazon Connect Lead

Lindon, UT

Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement.

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly ...

Amazon

Research Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create ...

Leidos

Senior AWS Amazon Connect Engineer

College Park, MD · On-site

$107K - $195K/yr

  • Medical

  • Retirement

  • PTO

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

Leidos

Senior AWS Amazon Connect Engineer

Fort Belvoir, VA · On-site

$107K - $195K/yr

  • Medical

  • Retirement

  • PTO

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

  • Medical

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies. * Configure routing profiles, queues, callbacks, emergency messaging, and business hours ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly ...

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Showing results 21-40

All JobsAmazon Connect Jobs

Amazon Connect information

See salary details

$75.5K

$144.8K

$193.5K

How much do amazon connect jobs pay per year?

As of Aug 15, 2026, the average yearly pay for amazon connect in the United States is $144,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $162,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions. It works by routing calls and chats through a scalable platform, using features like automatic call distribution and interactive voice response, which can be customized with skills and integrations. Users typically configure workflows via a web interface and may require knowledge of AWS tools and contact center operations.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

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Amazon Connect jobs near you
Infographic showing various Amazon Connect job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 13% Part Time, and 49% Contract. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $144,773 per year, or $69.6 per hour.

Solutions Architect - Amazon Connect

Globenet Consulting Corp

Lynnwood, WA • Remote

$70 - $100/hr

Full-time

Re-posted yesterday

Job description

Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  •  Architect and implement Amazon Connect contact center solutions end-to-end 
  •  Design and configure contact center capabilities, including: 
    •  Contact flows (IVR, routing, self-service) 
    •  Queues, routing profiles, and agent experiences 
  •  Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
  •  Integrate Amazon Connect with: 
    •  AWS services (Lambda, S3, DynamoDB, API Gateway) 
    •  CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
  •  Enable omnichannel experiences (voice, chat, tasks) 
  •  Implement analytics and insights using Amazon Connect Contact Lens
  •  Provide guidance on best practices for scalability, reliability, security, and cost optimization 
  •  Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 
Required Qualifications
  •  5+ years in solutions architecture and/or contact center technologies 
  •  Proven hands-on experience implementing Amazon Connect
  •  Strong understanding of contact center concepts (IVR, routing, call flows) 
  •  Experience integrating cloud contact centers with backend systems and APIs 
  •  Familiarity with AWS serverless services (Lambda, API Gateway) 
  •  Strong communication, stakeholder engagement, and solution presentation skills 
  •  AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
  •  Experience with Amazon Connect Contact Lens
  •  Knowledge of workforce management (WFM) and quality management tools 
  •  Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
  •  Background in consulting, startup, or innovation environments 
Why Join Us
  •  Work on modern, cloud-native contact center solutions 
  •  High-impact role with ownership and hands-on delivery 
  •  Variety of initiatives across multiple industries 
  •  Opportunity to support AWS Partner and Solutions initiatives 
  •  Backed by a firm with 22 years of delivery credibility 
Who Should Apply
  •  Amazon Connect architects and consultants 
  •  Contact center professionals transitioning to cloud-native platforms 
  •  Solutions architects who enjoy POCs, innovation, and fast execution 
  •  Professionals seeking variety without early-stage startup risk 
Ready to make an impact? Apply now and join us on our journey!