... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
... Amazon Connect migration underway). Works from established runbooks, participates in incident ... management processes (ITSM/ticketing, escalations, documentation) · Working familiarity with ...
Amazon Voice Process information
See salary details
$14.18 - $17.29
19% of jobs
$17.91 is the 25th percentile. Wages below this are outliers.
$17.29 - $20.39
31% of jobs
$20.39 - $23.49
7% of jobs
$23.49 - $26.60
6% of jobs
$28.73 is the 75th percentile. Wages above this are outliers.
$26.60 - $29.70
17% of jobs
$29.70 - $32.80
8% of jobs
$32.80 - $35.90
2% of jobs
$35.90 - $39.01
2% of jobs
$39.01 - $42.11
6% of jobs
$42.11 - $45.21
1% of jobs
$45.21 - $48.32
0% of jobs
$14
$25
$48
How much do amazon voice process jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for amazon voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.
What is the difference between Amazon Voice Process vs Amazon Customer Service Associate?
| Aspect | Amazon Voice Process | Amazon Customer Service Associate |
|---|---|---|
| Primary Role | Handling voice-based customer queries and support | Assisting customers via calls, emails, or chat |
| Work Environment | Call centers or remote voice support | Call centers, remote, or on-site customer support |
| Required Skills | Good communication, voice clarity, problem-solving | Communication, patience, problem resolution |
| Certifications | Not mandatory but preferred | Not mandatory but preferred |
Both roles involve customer interaction within Amazon's support system. The Amazon Voice Process specifically emphasizes voice communication, while the Customer Service Associate may include multiple channels. Both roles require strong communication skills and are common in Amazon's customer support operations.
What are the main challenges faced by employees in an Amazon Voice Process role and how can they be managed?
Employees in an Amazon Voice Process role often encounter challenges such as handling a high volume of customer inquiries, managing difficult or escalated calls, and meeting performance metrics like call resolution time and customer satisfaction. To manage these, it's essential to develop strong communication and active listening skills, stay updated on Amazon's products and policies, and utilize available support resources like team leads or knowledge bases. Regular training and feedback sessions are also provided to help employees improve their performance and adapt to evolving customer needs.
What is an Amazon Voice Process?
An Amazon Voice Process job involves handling customer service inquiries and support over the phone. Employees in this role assist customers with issues related to orders, products, payments, returns, and account information. The job requires good communication skills, patience, and the ability to resolve issues efficiently. Voice process roles are essential for maintaining customer satisfaction and are typically part of Amazon's customer support or call center operations. Training is usually provided, and shifts may include evenings or weekends.
What are the key skills and qualifications needed to thrive as an Amazon Voice Process associate?
To succeed as an Amazon Voice Process Associate, you need excellent verbal communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM systems, call center telephony tools, and ticketing software is typically required. Strong listening skills, patience, and the ability to remain calm under pressure help you deliver outstanding customer service. These skills are essential for efficiently resolving customer issues, maintaining satisfaction, and upholding Amazon’s service standards.
More about Amazon Voice Process jobs
What job categories do people searching Amazon Voice Process jobs look for?
The top searched job categories for Amazon Voice Process jobs are:
Full-time
Posted 16 days ago
Job description
Provides day‑to‑day operational support and deep telecom expertise across SBC‑centric voice environments. Responsible for monitoring, incident triage, SBC troubleshooting, and carrier coordination in support of a hybrid contact center stack (Genesys today, Amazon Connect migration underway). Works from established runbooks, participates in incident bridges, and escalates issues appropriately
Why this role exists
To provide the day‑to‑day operational backbone for a combined telecom security and incident response program - ensuring stable operations across SBC‑centric voice environments while the contact center runs in a hybrid state (Genesys now, Amazon Connect migration underway), with disciplined incident response and change execution.
Key Responsibilities:
· Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior
· Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback
· Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections
· Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)
· Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents
· Participate in incident bridges and support escalation workflows
· Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation
Required Qualifications:
· 5–7+ years of VoIP/telecom operations experience in enterprise environments
· Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)
· Experience with incident management processes (ITSM/ticketing, escalations, documentation)
· Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect
Preferred Qualifications:
· Experience in BFS or regulated industries with strict change/audit requirements
· Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs
· Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns
· Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)
· Experience acting as a telecom architect or L3 support
· Exposure to enterprise monitoring and observability tools
- Experience working in BFS Sector
About Long Finch Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
2010