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Amazon Voice Process Jobs (NOW HIRING)

Manufacturing Engineer, Amazon Leo

Redmond, WA · On-site

$81.80K - $105.30K/yr

... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...

Manufacturing Engineer, Amazon Leo

Redmond, WA · On-site

$81.80K - $105.30K/yr

... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...

Manufacturing Engineer, Amazon Leo

Redmond, WA · On-site

$81.80K - $105.30K/yr

... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...

Manufacturing Engineer, Amazon Leo

Redmond, WA · On-site

$81.80K - $105.30K/yr

... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...

... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...

Sr Opto Mechanical Engineer, Amazon Leo

Redmond, WA · On-site

$117K - $160.70K/yr

... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...

Sr Opto Mechanical Engineer, Amazon Leo

Redmond, WA · On-site

$117K - $160.70K/yr

... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...

Sr Opto Mechanical Engineer, Amazon Leo

Redmond, WA · On-site

$117K - $160.70K/yr

... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...

Sr. Manager, Software, Amazon Leo

San Diego, CA

$130.10K - $171.50K/yr

... processing - Drive architectural decisions across the full RAN protocol stack (RRC, CU, DU, RU) in ... voice on 3GPP NTN standards (Release 17+) and represent Amazon Leo in industry forums - Make ...

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Amazon Voice Process information

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$14

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$48

How much do amazon voice process jobs pay per hour?

As of May 30, 2026, the average hourly pay for amazon voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Voice Process Associate, and why are they important?

To succeed as an Amazon Voice Process Associate, you need excellent verbal communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM systems, call center telephony tools, and ticketing software is typically required. Strong listening skills, patience, and the ability to remain calm under pressure help you deliver outstanding customer service. These skills are essential for efficiently resolving customer issues, maintaining satisfaction, and upholding Amazon’s service standards.

What are the main challenges faced by employees in an Amazon Voice Process role and how can they be managed?

Employees in an Amazon Voice Process role often encounter challenges such as handling a high volume of customer inquiries, managing difficult or escalated calls, and meeting performance metrics like call resolution time and customer satisfaction. To manage these, it's essential to develop strong communication and active listening skills, stay updated on Amazon's products and policies, and utilize available support resources like team leads or knowledge bases. Regular training and feedback sessions are also provided to help employees improve their performance and adapt to evolving customer needs.

What is an Amazon Voice Process job?

An Amazon Voice Process job involves handling customer service inquiries and support over the phone. Employees in this role assist customers with issues related to orders, products, payments, returns, and account information. The job requires good communication skills, patience, and the ability to resolve issues efficiently. Voice process roles are essential for maintaining customer satisfaction and are typically part of Amazon's customer support or call center operations. Training is usually provided, and shifts may include evenings or weekends.

What is the difference between Amazon Voice Process vs Amazon Customer Service Associate?

AspectAmazon Voice ProcessAmazon Customer Service Associate
Primary RoleHandling voice-based customer queries and supportAssisting customers via calls, emails, or chat
Work EnvironmentCall centers or remote voice supportCall centers, remote, or on-site customer support
Required SkillsGood communication, voice clarity, problem-solvingCommunication, patience, problem resolution
CertificationsNot mandatory but preferredNot mandatory but preferred

Both roles involve customer interaction within Amazon's support system. The Amazon Voice Process specifically emphasizes voice communication, while the Customer Service Associate may include multiple channels. Both roles require strong communication skills and are common in Amazon's customer support operations.

More about Amazon Voice Process jobs
Infographic showing various Amazon Voice Process job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
Manufacturing Engineer, Amazon Leo

Manufacturing Engineer, Amazon Leo

Amazon

Redmond, WA • On-site

$81.80K - $105.30K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,788 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers


Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
We're looking for a Manufacturing Engineer to lead production development.
As the Manufacturing Engineer for a Line Replaceable unit at Amazon Leo, you will be directly responsible for the production process development, introduction, improvement, & maintenance of a key module on our next generation spacecraft. You'll be the leading technical voice for a team of manufacturing engineers working on the product, solving challenging technical problems associated with delivering an ultra-high-performing optical, electrical, and mechatronic module to space.
You will serve as a key lynchpin connection design/development, factory operations, quality engineering, program management, and more as you drive the manufacturing processes, we use from initial production introduction to full rate production. You will leverage your expertise in systems design to partner with development on the design of future iterations of the system and sub-assembly and our associated production test systems & tooling.
You'll solve complex industrial challenges associated with balancing production velocity, exceptional quality, and cost competitive production concepts while ensuring smooth technical execution of current production operations. You'll be a key animating force in the increase in production capacity through vision & execution of capital investment for production scaling & automation.
Key job responsibilities
- Conceptualize, design, develop, and improve production processes (assembly, integration, test processes) through collaboration/leadership of a team of manufacturing engineers.
- Serve as primary technical interface to development team, participating as the lead technical voice from the factory in Design Reviews, key technical escalations, and new product development activities.
- Support operations team directly by being a high solving power engineer, capable of bringing multiple diverging technical perspectives together in high pressure escalation moments such as quality containments.
- Own the capacity increase roadmap for production including defining the relevant capital equipment required for rate increase and helping to lead the design, procurement, install, and qualification of new rate enabling equipment.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
- 25% - On the shop floor, working with production teams to implement new processes, review & solve key technical blockers in production, performing production development testing, etc.
- 25% - Independent development work such as deep diving on available data sets to identify and implement key production improvement actions, acting on quality escapes by developing and implementing new quality control measures, developing & executing to existing roadmaps for capacity increase, process simplification, etc.
- 40% - Meeting settings, collaborating with others on topics such as new design introductions, production process change management, production solution finding reviews, etc.
- 10% - Mentorship settings with other engineers on the team, performing collaborative work & coaching to develop the team members skillsets, while ensuring common team execution to your technical vision
About the team
The Optical Inter-Satellite Link Production team is a multi-disciplinary organization responsible for all aspects of production of the key modules enabling satellite-to-satellite communication. The Manufacturing Engineering Team is the technical arm of this organization, with 20+ engineers from all disciplines collaborating on all aspects of technical development & execution in production. As a Lead Manufacturing Engineer, you will be the technical leader of a team of 4-6 manufacturing engineers.
BASIC QUALIFICATIONS
- - Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent
- - 3+ years of hardware design and validation of components, subsystems and systems experience
- - Familiarity with Low-Rate Manufacturing Environments & New Product Introduction
- - Knowledge of Lean manufacturing practices & principles
- - Experience with Root Cause Analysis Techniques such as Fishbone, Fault Tree, DMAIC, or related technologies/processes
- - Experience working with interdisciplinary teams to execute product design from concept to production
PREFERRED QUALIFICATIONS
- - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- - Experience with the project management of technical projects
- - Experience using statistical tools such as Minitab
- - Experience in oral and written communication
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, REDMOND - 136,000.00 - 184,000.00 USD annually

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US