... functional relationships, and voice customer feedback to internal stakeholders. Key job ... processes for acquiring customers and managed spend agreements Constantly strive to raise the bar ...
New
... functional relationships, and voice customer feedback to internal stakeholders. Key job ... processes for acquiring customers and managed spend agreements Constantly strive to raise the bar ...
New
Senior Business Development Lead - Amazon Shipping, Amazon Shipping
Bellevue, WA · On-site
$20.25 - $25.50/hr
... voice of the customer, translating market signals and customer feedback into clear inputs for ... process, including support for the interview or onboarding process, please visit for more ...
Senior Business Development Lead - Amazon Shipping, Amazon Shipping
Bellevue, WA · On-site
$20.25 - $25.50/hr
... voice of the customer, translating market signals and customer feedback into clear inputs for ... process, including support for the interview or onboarding process, please visit for more ...
Manufacturing Engineer, Amazon Leo
Redmond, WA · On-site
$81K - $105K/yr
... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...
Manufacturing Engineer, Amazon Leo
Redmond, WA · On-site
$81K - $105K/yr
... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...
Sr. Software Development Engineer (iOS), Amazon Music, Community and Fandom
San Francisco, CA · On-site
$144K - $190K/yr
... voice and visual experiences. You'll also be coaching other engineers, developing engineering and operational processes, and encouraging excellence within the team. About the team The Amazon Music ...
Sr. Software Development Engineer (iOS), Amazon Music, Community and Fandom
San Francisco, CA · On-site
$144K - $190K/yr
... voice and visual experiences. You'll also be coaching other engineers, developing engineering and operational processes, and encouraging excellence within the team. About the team The Amazon Music ...
Sr Opto Mechanical Engineer, Amazon Leo
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
Sr Opto Mechanical Engineer, Amazon Leo
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
Senior Accountant, Amazon MGM Studios, Amazon MGM Studios
Culver City, CA · On-site
$81K - $101K/yr
... Voice, Fallout, The Rings of Power, Reacher, The Marvelous Mrs. Maisel, The Boys, and original ... Key job responsibilities • Own the monthly close process, including preparing journal entries ...
Senior Accountant, Amazon MGM Studios, Amazon MGM Studios
Culver City, CA · On-site
$81K - $101K/yr
... Voice, Fallout, The Rings of Power, Reacher, The Marvelous Mrs. Maisel, The Boys, and original ... Key job responsibilities • Own the monthly close process, including preparing journal entries ...
Sr Opto Mechanical Engineer, Amazon Leo
Redmond, WA · On-site
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
Sr Opto Mechanical Engineer, Amazon Leo
Redmond, WA · On-site
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
Sr Opto Mechanical Engineer, Amazon Leo
Redmond, WA · On-site
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
Sr Opto Mechanical Engineer, Amazon Leo
Redmond, WA · On-site
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
... functional relationships, and voice customer feedback to internal stakeholders. Key job ... processes for acquiring customers and managed spend agreements Constantly strive to raise the bar ...
New
... functional relationships, and voice customer feedback to internal stakeholders. Key job ... processes for acquiring customers and managed spend agreements Constantly strive to raise the bar ...
New
Voice of Customer Integration: Partner with Voice of Customer and Customer Insights teams to ... management processes for outsourced support partners. Drive accountability through data ...
Voice of Customer Integration: Partner with Voice of Customer and Customer Insights teams to ... management processes for outsourced support partners. Drive accountability through data ...
Sr Opto Mechanical Engineer, Amazon Leo
Redmond, WA · On-site
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
Sr Opto Mechanical Engineer, Amazon Leo
Redmond, WA · On-site
$117K - $160K/yr
... voice for a team of manufacturing engineers working on the product, solving challenging technical ... processes, we use from initial production introduction to full rate production. You will leverage ...
... voice-first, and living-room screens. This role sits at the intersection of multiple device ... You will integrate AI into the design process to accelerate delivery, unlock creative possibilities ...
... voice-first, and living-room screens. This role sits at the intersection of multiple device ... You will integrate AI into the design process to accelerate delivery, unlock creative possibilities ...
Manufacturing Engineer - 2nd shift, Amazon Leo
Redmond, WA · On-site
$81K - $105K/yr
... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...
Manufacturing Engineer - 2nd shift, Amazon Leo
Redmond, WA · On-site
$81K - $105K/yr
... process development, introduction, improvement, & maintenance of a key module on our next ... You'll be the leading technical voice for a team of manufacturing engineers working on the product ...
... planning process for Music - define framing, timelines, and workback plans aligned to Amazon ... voice. Amazon Music provides unlimited access to new releases and classic hits across iOS and ...
... planning process for Music - define framing, timelines, and workback plans aligned to Amazon ... voice. Amazon Music provides unlimited access to new releases and classic hits across iOS and ...
UX Manager - Amazon Ads on Devices, Amazon Ads
New York, NY · On-site
$127K/yr
... voice-first, and living-room screens. This role sits at the intersection of multiple device ... You will integrate AI into the design process to accelerate delivery, unlock creative possibilities ...
UX Manager - Amazon Ads on Devices, Amazon Ads
New York, NY · On-site
$127K/yr
... voice-first, and living-room screens. This role sits at the intersection of multiple device ... You will integrate AI into the design process to accelerate delivery, unlock creative possibilities ...
Brand Designer, Amazon Leo
Bellevue, WA · On-site
... voice through every stage of campaign development, including elevating pitch materials with ... processes - Prioritize design accessibility standards to deliver compelling designs to the widest ...
Brand Designer, Amazon Leo
Bellevue, WA · On-site
... voice through every stage of campaign development, including elevating pitch materials with ... processes - Prioritize design accessibility standards to deliver compelling designs to the widest ...
... voice through every stage of campaign development, including elevating pitch materials with ... processes - Prioritize design accessibility standards to deliver compelling designs to the widest ...
... voice through every stage of campaign development, including elevating pitch materials with ... processes - Prioritize design accessibility standards to deliver compelling designs to the widest ...
Manufacturing Engineer - 2nd Shift, Amazon Leo
$81K - $105K/yr
Key job responsibilities - Conceptualize, design, develop, and improve production processes ... voice from the factory in Design Reviews, key technical escalations, and new product development ...
Manufacturing Engineer - 2nd Shift, Amazon Leo
$81K - $105K/yr
Key job responsibilities - Conceptualize, design, develop, and improve production processes ... voice from the factory in Design Reviews, key technical escalations, and new product development ...
... voice-first, and living-room screens. This role sits at the intersection of multiple device ... You will integrate AI into the design process to accelerate delivery, unlock creative possibilities ...
... voice-first, and living-room screens. This role sits at the intersection of multiple device ... You will integrate AI into the design process to accelerate delivery, unlock creative possibilities ...
Voice of Customer Integration: Partner with Voice of Customer and Customer Insights teams to ... management processes for outsourced support partners. Drive accountability through data ...
Voice of Customer Integration: Partner with Voice of Customer and Customer Insights teams to ... management processes for outsourced support partners. Drive accountability through data ...
Amazon Voice Process information
See salary details
$14.18 - $17.29
19% of jobs
$17.91 is the 25th percentile. Wages below this are outliers.
$17.29 - $20.39
31% of jobs
$20.39 - $23.49
7% of jobs
$23.49 - $26.60
6% of jobs
$28.73 is the 75th percentile. Wages above this are outliers.
$26.60 - $29.70
17% of jobs
$29.70 - $32.80
8% of jobs
$32.80 - $35.90
2% of jobs
$35.90 - $39.01
2% of jobs
$39.01 - $42.11
6% of jobs
$42.11 - $45.21
1% of jobs
$45.21 - $48.32
0% of jobs
$14
$25
$48
How much do amazon voice process jobs pay per hour?
As of Jul 5, 2026, the average hourly pay for amazon voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.
What is the difference between Amazon Voice Process vs Amazon Customer Service Associate?
| Aspect | Amazon Voice Process | Amazon Customer Service Associate |
|---|---|---|
| Primary Role | Handling voice-based customer queries and support | Assisting customers via calls, emails, or chat |
| Work Environment | Call centers or remote voice support | Call centers, remote, or on-site customer support |
| Required Skills | Good communication, voice clarity, problem-solving | Communication, patience, problem resolution |
| Certifications | Not mandatory but preferred | Not mandatory but preferred |
Both roles involve customer interaction within Amazon's support system. The Amazon Voice Process specifically emphasizes voice communication, while the Customer Service Associate may include multiple channels. Both roles require strong communication skills and are common in Amazon's customer support operations.
What are the main challenges faced by employees in an Amazon Voice Process role and how can they be managed?
Employees in an Amazon Voice Process role often encounter challenges such as handling a high volume of customer inquiries, managing difficult or escalated calls, and meeting performance metrics like call resolution time and customer satisfaction. To manage these, it's essential to develop strong communication and active listening skills, stay updated on Amazon's products and policies, and utilize available support resources like team leads or knowledge bases. Regular training and feedback sessions are also provided to help employees improve their performance and adapt to evolving customer needs.
What is an Amazon Voice Process job?
An Amazon Voice Process job involves handling customer service inquiries and support over the phone. Employees in this role assist customers with issues related to orders, products, payments, returns, and account information. The job requires good communication skills, patience, and the ability to resolve issues efficiently. Voice process roles are essential for maintaining customer satisfaction and are typically part of Amazon's customer support or call center operations. Training is usually provided, and shifts may include evenings or weekends.
What are the key skills and qualifications needed to thrive as an Amazon Voice Process Associate, and why are they important?
To succeed as an Amazon Voice Process Associate, you need excellent verbal communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM systems, call center telephony tools, and ticketing software is typically required. Strong listening skills, patience, and the ability to remain calm under pressure help you deliver outstanding customer service. These skills are essential for efficiently resolving customer issues, maintaining satisfaction, and upholding Amazon’s service standards.
More about Amazon Voice Process jobs
What job categories do people searching Amazon Voice Process jobs look for? The top searched job categories for Amazon Voice Process jobs are:
Amazon rating
7.4
Based on 6,925 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive.
At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries.
Unlock your career potential.
Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon Business. Our managers define strategy and execute tactical plans to help enterprises reinvent the way they buy indirect supplies for their companies.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge
Come build the future with us.
The ideal candidate will have experience building sales teams from scratch, growing the sales leadership skills of other leaders, consistently delivering $500M+ quotas, executing sales strategy and tactics, developing cross-functional relationships, and voice customer feedback to internal stakeholders.
Key job responsibilities
Responsibilities
While always placing the customer first, lead the team to deliver results by executing daily, weekly, and monthly targets in support of operating objectives
Ownership in the continued build-out and documentation of infrastructure practices and processes for acquiring customers and managed spend agreements
Constantly strive to raise the bar in terms of talent, execution, process design, goals, and incentives
Partner with Sales Operations, Marketing, Managed Spend Solutions, Product Tech, and other partner teams to test, measure, and execute on growth plans for the business.
. Partner with Category and Product Management teams to provide customer perspective and engagement opportunities, as well as customer-driven product improvement ideas.
About the team
This leader will lead our Channel Sales team which focuses on our partners and customers that services end customers. At Amazon Business, we strive to solve our business customers' procurement problems.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US