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Amazon Wfm Jobs (NOW HIRING)

Amazon

Content Producer, Creative Production

Austin, TX · On-site

$124K/yr

... with WFM brand standards. - Capture basic social-first still photography and short-form video ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

Amazon

Sr. Program Manager, WFM Space Capabilities

Austin, TX · On-site

$115K - $115K/yr

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon ...

Techvilla Solutions

Genesys Developer

$57.50 - $78.75/hr

Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center ... Amazon Lex. * Strong analytical, problem-solving, organizational, and communication skills.

DocGo

SteadyMD Workforce AI Optimization Analyst

$72K - $78K/yr

... like Amazon and Quest Diagnostics. SteadyMD initially launched in two states: California and ... Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls). * Support ...

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

Genesys WFM and Quality Management - Speech & Text Analytics and Interaction Recording. * Genesys ... Conversational AI - Google CCAI, Amazon Lex, Microsoft Copilot Studio, Cognigy. * CRM integrations ...

Amazon

Construction Manager, WWRGD

Austin, TX · On-site

... WFM and Amazon product mix, supply base and retail operations. Education & Experience: • BA/BS degree and 4-6 years relevant experience OR equivalent education and relevant experience. Physical ...

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Amazon Wfm information

See salary details

$38.5K

$97.6K

$172.5K

How much do amazon wfm jobs pay per year?

As of Jun 24, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon Wfm position, and why are they important?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What is an Amazon WFM job?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

More about Amazon Wfm jobs
What cities are hiring for Amazon Wfm jobs? Cities with the most Amazon Wfm job openings:
What are the most commonly searched types of Amazon Wfm jobs? The most popular types of Amazon Wfm jobs are:
What states have the most Amazon Wfm jobs? States with the most job openings for Amazon Wfm jobs include:
What job categories do people searching Amazon Wfm jobs look for? The top searched job categories for Amazon Wfm jobs are:
Amazon Wfm jobs near you
Infographic showing various Amazon Wfm job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Genesys Cloud Architect / Lead / Developer

Genesys Cloud Architect / Lead / Developer

Siri Infosolutions Inc

East Hartford, CT • On-site

$64.50 - $82.25/hr

Other

Posted 19 days ago

Job description

 

Role: 1

Title: Genesys Cloud Architect

Location: Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite)
Long term opportunity

Genesys Cloud Architect

  • Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
  • Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
  • Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.

Required Skills:

Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.

Role: 2

Position: Genesys Cloud Developer (2 openings)

Location: Hartford, CT, Springfield, MA or Boston, MA (Day 1 Onsite)

Duration: Long Term Contract

Skills Required:

Genesys cloud – strong developer profiles

Role: 3

Position: Technical Leads (3 openings)

Location: onsite in Any nearby Client office / Hub

Long term opportunity

below Skills Set

  • Design and configure scalable routing solutions in Amazon Connect, including contact flows, queues, routing profiles, and skill-based routing; leverage Python (AWS Lambda) to ensure accurate call distribution and optimal customer journey handling
  • Implement and manage integrations supporting conversational IVR using Amazon Lex (good to have), along with APIs systems, to enhance routing decisions and overall agent workflow without modifying the custom CCP
  • Amazon Connect/Lex
  • Nova 2 Sonic (conversational and real time voice AI) – Good to have
  • Amazon Bedrock integration and agentic patterns
  • Amazon Connect AI agents
Siri Infosolutions logo

About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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