... Amazon Logistics, robotics, health, safety, and environmental compliance, customer service, and unique delivery channels like WFM, Prime Now, Fresh and Pantry. BASIC QUALIFICATIONS - Bachelor ...
... Amazon Logistics, robotics, health, safety, and environmental compliance, customer service, and unique delivery channels like WFM, Prime Now, Fresh and Pantry. BASIC QUALIFICATIONS - Bachelor ...
CCaaS Architect - Amazon Connect & AI
Orange, CT · On-site
$45 - $50/hr
... WEM, WFM, and analytics. * Design conversational AI and voice bot solutions using Genesys AI ... Amazon Connect. * Artificial Intelligence. * Voice Bot Enablement. * GenAI. * LLM. * Salesforce.
Quick apply
CCaaS Architect - Amazon Connect & AI
Orange, CT · On-site
$45 - $50/hr
... WEM, WFM, and analytics. * Design conversational AI and voice bot solutions using Genesys AI ... Amazon Connect. * Artificial Intelligence. * Voice Bot Enablement. * GenAI. * LLM. * Salesforce.
This role works with various internal business and external partners to streamline how WFM sources ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
This role works with various internal business and external partners to streamline how WFM sources ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Data Engineer, Data Platform Management, Grocery Tech Foundations
Austin, TX · On-site
$113K - $136K/yr
You will be able to enjoy and contribute to the unique blend of Amazon and WFM Tech culture. BASIC QUALIFICATIONS - Knowledge of distributed systems as it pertains to data storage and computing - 5+ ...
Data Engineer, Data Platform Management, Grocery Tech Foundations
Austin, TX · On-site
$113K - $136K/yr
You will be able to enjoy and contribute to the unique blend of Amazon and WFM Tech culture. BASIC QUALIFICATIONS - Knowledge of distributed systems as it pertains to data storage and computing - 5+ ...
... WFM, scheduling, planning platforms) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our ...
... WFM, scheduling, planning platforms) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our ...
Senior Genesys Cloud Engineer
Woodbridge, NJ · On-site
$90 - $120/hr
Qualifications * 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels. * Strong expertise in Genesys Cloud CX, including hands‑on experience with Amazon Web Services ...
Senior Genesys Cloud Engineer
Woodbridge, NJ · On-site
$90 - $120/hr
Qualifications * 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels. * Strong expertise in Genesys Cloud CX, including hands‑on experience with Amazon Web Services ...
Sr. Construction Program Manager, Worldwide Grocery Stores - Growth & Development
Austin, TX · On-site
Amazon's Worldwide Grocery Stores, Growth & Development team is seeking a Sr. Construction Program ... WFM) standard construction specification book. - Own end-to-end Procore process governance for ...
Sr. Construction Program Manager, Worldwide Grocery Stores - Growth & Development
Austin, TX · On-site
Amazon's Worldwide Grocery Stores, Growth & Development team is seeking a Sr. Construction Program ... WFM) standard construction specification book. - Own end-to-end Procore process governance for ...
Contact Center Engineer
Plano, TX · On-site
Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling) * Experience with WFM tools (Verint, NICE WFM, Calabrio) * Telephony/SIP trunking and carrier integration ...
Contact Center Engineer
Plano, TX · On-site
Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling) * Experience with WFM tools (Verint, NICE WFM, Calabrio) * Telephony/SIP trunking and carrier integration ...
Program Manager, Workforce Planning
$109K - $147K/yr
Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...
Program Manager, Workforce Planning
$109K - $147K/yr
Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...
Program Manager, Workforce Planning
Foster City, CA · On-site
$109K - $147K/yr
Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...
Program Manager, Workforce Planning
Foster City, CA · On-site
$109K - $147K/yr
Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...
Program Manager, Workforce Planning
$109K - $147K/yr
Serve as the WFM business partner -- gathering requirements for system enhancements, partnering ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...
Quick apply
Program Manager, Workforce Planning
$109K - $147K/yr
Serve as the WFM business partner -- gathering requirements for system enhancements, partnering ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...
Zendesk Administrator
Austin, TX · On-site
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Zendesk Administrator
Austin, TX · On-site
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and ... Experience working with multiple CCaaS vendors (e.g., NICE CXone, Amazon Connect, Five9, etc.
Quick apply
Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and ... Experience working with multiple CCaaS vendors (e.g., NICE CXone, Amazon Connect, Five9, etc.
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Sr. Program Manager, WFM Space Capabilities
Austin, TX · On-site
$115K - $115K/yr
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon ...
Sr. Program Manager, WFM Space Capabilities
Austin, TX · On-site
$115K - $115K/yr
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon ...
Zendesk Administrator
Austin, TX · On-site
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Zendesk Administrator
Austin, TX · On-site
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Zendesk Administrator
Austin, TX · On-site
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Zendesk Administrator
Austin, TX · On-site
Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.
Manager, Customer Service
Richardson, TX · On-site +1
$214K - $321K/yr
... and Amazon Connect); * voice/telephony platforms; * deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space; * conversational AI and ...
New
Manager, Customer Service
Richardson, TX · On-site +1
$214K - $321K/yr
... and Amazon Connect); * voice/telephony platforms; * deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space; * conversational AI and ...
New
Senior CCaaS Solution Architect
Lincoln, NE · On-site
$85/hr
Hands‑on experience with multiple CCaaS platforms such as NICE CXone, Client Cloud, Amazon Connect, and Microsoft CCaaS. * Strong expertise in IVR & customer journey design. * WFM solutions ...
Quick apply
Senior CCaaS Solution Architect
Lincoln, NE · On-site
$85/hr
Hands‑on experience with multiple CCaaS platforms such as NICE CXone, Client Cloud, Amazon Connect, and Microsoft CCaaS. * Strong expertise in IVR & customer journey design. * WFM solutions ...
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon ...
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon ...
Amazon Wfm information
See salary details
$38.5K - $50.7K
6% of jobs
$59.6K is the 25th percentile. Wages below this are outliers.
$50.7K - $62.9K
26% of jobs
$62.9K - $75K
7% of jobs
The median wage is $86.1K / yr.
$75K - $87.2K
12% of jobs
$87.2K - $99.4K
18% of jobs
$99.4K - $111.6K
0% of jobs
$111.6K - $123.8K
5% of jobs
$124.4K is the 75th percentile. Wages above this are outliers.
$123.8K - $136K
10% of jobs
$136K - $148.1K
1% of jobs
$148.1K - $160.3K
14% of jobs
$160.3K - $172.5K
1% of jobs
$38.5K
$97.6K
$172.5K
How much do amazon wfm jobs pay per year?
What is an Amazon WFM?
An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.
What are the key skills and qualifications needed to thrive in the Amazon WFM position?
To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.
What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?
Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.
What cities are hiring for Amazon Wfm jobs?
Cities with the most Amazon Wfm job openings:
What are the most commonly searched types of Amazon Wfm jobs?
The most popular types of Amazon Wfm jobs are:
What states have the most Amazon Wfm jobs?
States with the most job openings for Amazon Wfm jobs include:
What job categories do people searching Amazon Wfm jobs look for?
The top searched job categories for Amazon Wfm jobs are:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 19 days ago
Amazon rating
7.4
Based on 7,107 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
In this role, you will execute audit procedures and testing based on defined audit scope and objectives. You will dig into the details of processes and controls, build an understanding of complex operational and technical environments, and help identify control gaps and process improvement opportunities related to operations, regulatory compliance, organisation, policy, and technology. You will work closely with Audit Managers and senior auditors, and interact with engineers and business leaders to gather information, test controls, and document results clearly and accurately. You will manage your own deliverables across multiple audits at the same time.
We are not looking for someone who only documents issues. You should be able to clearly explain what you observe, why it matters, and how it impacts the business. You will contribute to well-written findings and reporting, support the prioritisation of issues in line with business objectives and regulatory expectations, and over time build confidence working with stakeholders to align on practical solutions and help verify that issues are addressed appropriately.
Key job responsibilities
- Executes assigned audit tasks and test steps on well defined components of audits within agreed timelines, under guidance from more senior auditors.
- Works effectively as a contributor within the audit team, collaborating with peers and supporting Audit Managers and senior auditors.
- Applies analytical thinking, including the use of data analytics and audit tools, to identify control gaps, process inefficiencies, and exceptions in assigned audit areas.
- Executes defined data analysis procedures to support testing, validate populations, and identify anomalies, escalating questions as needed.
- Dives deep into assigned processes and controls to ensure testing is complete, accurate, and well documented.
- Delivers high quality work by validating test results, reconciling data where applicable, and maintaining strong attention to detail.
- Supports the development of clear and concise workpapers and draft findings that explain the issue and business impact.
- Escalates issues, roadblocks, and priority conflicts appropriately and seeks direction when needed.
- Communicates clearly and professionally, both verbally and in writing, with audit team members and stakeholders.
- Demonstrates curiosity and willingness to learn by building knowledge of audit practices, controls, data analytics, and assigned business domains.
About the team
Our team focuses on the Worldwide Amazon Stores Business, which includes all the processes and systems from the time the customer "clicks" to order a product to the item being delivered or returned and everything in between. Our audit universe is inventory procurement, fulfillment center operations, customer fulfillment, customer delivery experience, supply chain optimization, transportation, Amazon Logistics, robotics, health, safety, and environmental compliance, customer service, and unique delivery channels like WFM, Prime Now, Fresh and Pantry.
BASIC QUALIFICATIONS
- Bachelor's degree, or experience in an industry role
- 2+ years of experience working in risk/fraud analysis or in compliance organizations
- 2+ years of experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
PREFERRED QUALIFICATIONS
- Experience in SQL data manipulation
- CIA, CRMA, CFE
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 80,200.00 - 97,400.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US