ZipRecruiter

Log In

1

Amazon Wfm Jobs (NOW HIRING)

Amazon

Internal Auditor, Operations Audit

Seattle, WA · On-site

... Amazon Logistics, robotics, health, safety, and environmental compliance, customer service, and unique delivery channels like WFM, Prime Now, Fresh and Pantry. BASIC QUALIFICATIONS - Bachelor ...

Presidio, Inc

$77K - $105K/yr

Integrate Amazon Connect with enterprise CRM and WFM platforms - Salesforce, ServiceNow, Microsoft Dynamics, NICE, Verint, Calabrio - via CTI adapters, embedded applications, and custom APIs.

Presidio

Sr. Contact Center Engineer

$107K - $146K/yr

Integrate Amazon Connect with enterprise CRM and WFM platforms - Salesforce, ServiceNow, Microsoft Dynamics, NICE, Verint, Calabrio - via CTI adapters, embedded applications, and custom APIs.

Zoox

Program Manager, Workforce Planning

Foster City, CA · On-site

$128K - $153K/yr

Serve as the WFM business partner -- gathering requirements for system enhancements, partnering ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...

Zoox

Program Manager, Workforce Planning

Foster City, CA · On-site

$128K - $153K/yr

Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...

Front Door Defense

$109K - $147K/yr

Serve as the WFM business partner -- gathering requirements for system enhancements, partnering ... Amazon RSUs * health insurance * long-term care insurance * long-term and short-term disability ...

Zoox

Program Manager, Workforce Planning

Foster City, CA · On-site

$128K - $153K/yr

Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

... and Amazon Connect); * voice/telephony platforms; * deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space; * conversational AI and ...

previous page

Showing results 41-60

All JobsTechnology JobsAmazon Wfm Jobs

Amazon Wfm information

See salary details

$38.5K

$97.6K

$172.5K

How much do amazon wfm jobs pay per year?

As of Sep 13, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is an Amazon WFM?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon WFM position?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

More about Amazon Wfm jobs

What cities are hiring for Amazon Wfm jobs?

Cities with the most Amazon Wfm job openings:

What are the most commonly searched types of Amazon Wfm jobs?

The most popular types of Amazon Wfm jobs are:

What states have the most Amazon Wfm jobs?

States with the most job openings for Amazon Wfm jobs include:

What job categories do people searching Amazon Wfm jobs look for?

The top searched job categories for Amazon Wfm jobs are:

Amazon Wfm jobs near you
Infographic showing various Amazon Wfm job openings in the United States as of September 2026, with employment types broken down into 62% Full Time, 37% Part Time, and 1% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Program Manager, Whole Foods Market E-Commerce

Austin, TX • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz

Job description

We are looking for a Program Manager to join the Whole Foods Market E-Commerce Business Team. This Program Manager will drive critical business inputs of the business including services, pricing and customer go to market. Program Managers lead program strategy, execution, and KPI management of key E-Commerce workstreams in partnership with Merchandising, Marketing, Operations, Finance and Technology.
We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams, including Whole Foods Market global and regional teams, and Amazon Business, Operations, and Technical teams.
Key job responsibilities
- Executes assigned e-commerce programs and projects
- Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
- Develops program-specific tactics and goals to achieve business and customer engagement objectives.
- Leads execution of programs, including managing timelines and budgets and communicating program status
- Ensures / develops weekly, monthly, and quarterly reporting for e-commerce programs.
- Identifies reporting requirements and ensures access to program-related data
- Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
- Maintains awareness of e-commerce trends, developments, and best practices.
- Provides coaching and mentoring for new TMs.
- Serves as a resource on WFM capabilities and captainships.
- Informally shares appreciation and feedback to improve the performance of others.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply