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Amazon Wfm Jobs (NOW HIRING)

Mindlance

Sr Platform Engineer (IC2)

Wilmington, DE · On-site

Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar. * Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). * Strong knowledge MuleSoft and CRM platforms like ...

Mindlance

Sr Platform Engineer (IC2)

Fort Worth, TX · On-site

Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar. * Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). * Strong knowledge MuleSoft and CRM platforms like ...

Mindlance

Sr Platform Engineer (IC2)

Charlotte, NC · On-site

Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar. * Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). * Strong knowledge MuleSoft and CRM platforms like ...

Miratech

Solutions Architect

$54 - $71.25/hr

As a Solutions Architect , you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other ...

Amazon

Content Producer, Creative Production

Austin, TX · On-site

$124K/yr

... with WFM brand standards. - Capture basic social-first still photography and short-form video ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

Amazon

Sr. Program Manager, WFM Space Capabilities

Austin, TX · On-site

$115K - $115K/yr

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon ...

Techvilla Solutions

Genesys Developer

$57.50 - $78.75/hr

Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center ... Amazon Lex. * Strong analytical, problem-solving, organizational, and communication skills.

DocGo

SteadyMD Workforce AI Optimization Analyst

$72K - $78K/yr

... like Amazon and Quest Diagnostics. SteadyMD initially launched in two states: California and ... Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls). * Support ...

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Amazon Wfm information

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$38.5K

$97.6K

$172.5K

How much do amazon wfm jobs pay per year?

As of Jun 23, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon Wfm position, and why are they important?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What is an Amazon WFM job?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

More about Amazon Wfm jobs
What cities are hiring for Amazon Wfm jobs? Cities with the most Amazon Wfm job openings:
What are the most commonly searched types of Amazon Wfm jobs? The most popular types of Amazon Wfm jobs are:
What states have the most Amazon Wfm jobs? States with the most job openings for Amazon Wfm jobs include:
What job categories do people searching Amazon Wfm jobs look for? The top searched job categories for Amazon Wfm jobs are:
Amazon Wfm jobs near you
Infographic showing various Amazon Wfm job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Sr Platform Engineer (IC2)

Sr Platform Engineer (IC2)

Mindlance

Wilmington, DE • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Sr Platform Engineer (IC2)

We are seeking a CCaaS Senior Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS (Contact Center as a Service) solutions. The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a working knowledge of Avaya PBX systems. This role requires strong technical expertise, project management skills, and a collaborative mindset to deliver seamless contact center solutions.

In the Role you will:

  • Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9, Amazon Connect) and integrate with Avaya PBX systems to ensure seamless operation and performance.
  • Design, develop, and support self-service IVR applications that provide a positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers.
  • Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure and integration points.
  • Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with CCaaS solutions to enhance functionality and automate workflows.
  • Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. Focus on improving customer experience through strategic integrations and automation.
  • Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis.
  • Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA.
  • Develop and maintain custom scripts and tools for system integrations and automation to streamline processes across different platforms, ensuring seamless communication between CCaaS, CRM, and other internal systems.
  • Support Avaya-specific features such as ACD, trunks, and dial patterns, ensuring proper integration with cloud-based contact center solutions.

Requirements:

  • Proficient in API development and integrations (REST, SOAP, JSON, etc.).
  • Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar.
  • Proficiency with WFM tools (e.g., NICE, Verint, Aceyus).
  • Strong knowledge MuleSoft and CRM platforms like Salesforce or Microsoft Dynamics.
  • Hands-on experience with call recording solutions like Verint or NICE Systems.
  • Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies.

Located within 50 miles of OneMain corporate offices: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, Wilmington DE

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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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