1

Amazon Wfm Jobs (NOW HIRING)

Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling) * Experience with WFM tools (Verint, NICE WFM, Calabrio) * Telephony/SIP trunking and carrier integration ...

Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...

Serve as the WFM business partner - gathering requirements for system enhancements, partnering with ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...

Serve as the WFM business partner -- gathering requirements for system enhancements, partnering ... Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be ...

Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.

Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.

Sr. Program Manager, WFM Space Capabilities

Austin, TX · On-site

$115K - $115K/yr

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon ...

Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.

Own the health and configuration of Zendesk/Amazon Connect integrations with adjacent systems (CRM, ... QA, WFM, IT, and leadership to gather requirements, design, and implement system solutions.

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

... and Amazon Connect); * voice/telephony platforms; * deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space; * conversational AI and ...

New

Showing results 41-60

Amazon Wfm information

See salary details

$38.5K

$97.6K

$172.5K

How much do amazon wfm jobs pay per year?

As of Aug 22, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is an Amazon WFM?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon WFM position?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

More about Amazon Wfm jobs

What cities are hiring for Amazon Wfm jobs?

Cities with the most Amazon Wfm job openings:

What are the most commonly searched types of Amazon Wfm jobs?

The most popular types of Amazon Wfm jobs are:

What states have the most Amazon Wfm jobs?

States with the most job openings for Amazon Wfm jobs include:

Infographic showing various Amazon Wfm job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Internal Auditor, Stores Operations Audit

Amazon

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,107 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

We are seeking an Internal Auditor to join the Worldwide Amazon Stores Internal Audit team. Stores is one of the largest areas of Amazon's business and continues to grow rapidly, spanning fulfillment centers, supply chain, logistics, transportation, and physical stores. This is a high-visibility opportunity where you will gain broad exposure across the business, contribute to audits that matter, and help drive meaningful improvements. Our team is cross-functional, and you will work on a wide range of operational and technical audits. You should be comfortable working independently on assigned audit work while also being a strong teammate.
In this role, you will execute audit procedures and testing based on defined audit scope and objectives. You will dig into the details of processes and controls, build an understanding of complex operational and technical environments, and help identify control gaps and process improvement opportunities related to operations, regulatory compliance, organisation, policy, and technology. You will work closely with Audit Managers and senior auditors, and interact with engineers and business leaders to gather information, test controls, and document results clearly and accurately. You will manage your own deliverables across multiple audits at the same time.
We are not looking for someone who only documents issues. You should be able to clearly explain what you observe, why it matters, and how it impacts the business. You will contribute to well-written findings and reporting, support the prioritisation of issues in line with business objectives and regulatory expectations, and over time build confidence working with stakeholders to align on practical solutions and help verify that issues are addressed appropriately.
Key job responsibilities
- Executes assigned audit tasks and test steps on well defined components of audits within agreed timelines, under guidance from more senior auditors.
- Works effectively as a contributor within the audit team, collaborating with peers and supporting Audit Managers and senior auditors.
- Applies analytical thinking, including the use of data analytics and audit tools, to identify control gaps, process inefficiencies, and exceptions in assigned audit areas.
- Executes defined data analysis procedures to support testing, validate populations, and identify anomalies, escalating questions as needed.
- Dives deep into assigned processes and controls to ensure testing is complete, accurate, and well documented.
- Delivers high quality work by validating test results, reconciling data where applicable, and maintaining strong attention to detail.
- Supports the development of clear and concise workpapers and draft findings that explain the issue and business impact.
- Escalates issues, roadblocks, and priority conflicts appropriately and seeks direction when needed.
- Communicates clearly and professionally, both verbally and in writing, with audit team members and stakeholders.
- Demonstrates curiosity and willingness to learn by building knowledge of audit practices, controls, data analytics, and assigned business domains.
About the team
Our team focuses on the Worldwide Amazon Stores Business, which includes all the processes and systems from the time the customer "clicks" to order a product to the item being delivered or returned and everything in between. Our audit universe is inventory procurement, fulfillment center operations, customer fulfillment, customer delivery experience, supply chain optimization, transportation, Amazon Logistics, robotics, health, safety, and environmental compliance, customer service, and unique delivery channels like WFM, Prime Now, Fresh and Pantry.
BASIC QUALIFICATIONS
- Bachelor's degree, or experience in an industry role
- 2+ years of experience working in risk/fraud analysis or in compliance organizations
- 2+ years of experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
PREFERRED QUALIFICATIONS
- Experience in SQL data manipulation
- CIA, CRMA, CFE
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 80,200.00 - 97,400.00 USD annually

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US