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Full Time Amazon Wfm Jobs (NOW HIRING)

Miratech

$105K - $138K/yr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% We are ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% We are ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% We are ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

DocGo

SteadyMD Workforce AI Optimization Analyst

$72K - $78K/yr

Remote Employment Type: Full-time, exempt Salary Range: $72,000-$78,000 Benefits: Medical, Dental ... Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls). * Support ...

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

Genesys WFM and Quality Management - Speech & Text Analytics and Interaction Recording. * Genesys ... Conversational AI - Google CCAI, Amazon Lex, Microsoft Copilot Studio, Cognigy. * CRM integrations ...

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How much do full time amazon wfm jobs pay per year?

As of Jul 12, 2026, the average yearly pay for full time amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Amazon Wfm jobs? The most popular types of Amazon Wfm jobs are:
Full Time Amazon Wfm jobs near you

Solutions Architect - Amazon Connect

Globenet Consulting Corp

Lynnwood, WA • Remote

$70 - $100/hr

Full-time

Posted 27 days ago

Job description

Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  •  Architect and implement Amazon Connect contact center solutions end-to-end 
  •  Design and configure contact center capabilities, including: 
    •  Contact flows (IVR, routing, self-service) 
    •  Queues, routing profiles, and agent experiences 
  •  Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
  •  Integrate Amazon Connect with: 
    •  AWS services (Lambda, S3, DynamoDB, API Gateway) 
    •  CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
  •  Enable omnichannel experiences (voice, chat, tasks) 
  •  Implement analytics and insights using Amazon Connect Contact Lens
  •  Provide guidance on best practices for scalability, reliability, security, and cost optimization 
  •  Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 
Required Qualifications
  •  5+ years in solutions architecture and/or contact center technologies 
  •  Proven hands-on experience implementing Amazon Connect
  •  Strong understanding of contact center concepts (IVR, routing, call flows) 
  •  Experience integrating cloud contact centers with backend systems and APIs 
  •  Familiarity with AWS serverless services (Lambda, API Gateway) 
  •  Strong communication, stakeholder engagement, and solution presentation skills 
  •  AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
  •  Experience with Amazon Connect Contact Lens
  •  Knowledge of workforce management (WFM) and quality management tools 
  •  Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
  •  Background in consulting, startup, or innovation environments 
Why Join Us
  •  Work on modern, cloud-native contact center solutions 
  •  High-impact role with ownership and hands-on delivery 
  •  Variety of initiatives across multiple industries 
  •  Opportunity to support AWS Partner and Solutions initiatives 
  •  Backed by a firm with 22 years of delivery credibility 
Who Should Apply
  •  Amazon Connect architects and consultants 
  •  Contact center professionals transitioning to cloud-native platforms 
  •  Solutions architects who enjoy POCs, innovation, and fast execution 
  •  Professionals seeking variety without early-stage startup risk 
Ready to make an impact? Apply now and join us on our journey!